Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
#541



Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC, Avis PC
Posts: 6,095
I have just noticed something that I wonder is related. United flight itineraries always used to get added automatically to my Google Calendar - suddenly that has stopped. The other thing is that the email that is generated by United no longer has that fancy schmancy look to it with the United flights at the head of the note so it looks like the emails from United are not being recognised any longer as events. I don't have any flights to book for the rest of this year on United so is anyone else noticing this issue? I am not sure if it related to the "new" United.com.
On a slightly separate note, the United.com generated .vcs files not being compatible with Google Calendars is a long-running issue. Apparently, the workaround is to edit the .vcs file directly in Notepad or other plain text editor, change instances of "End" to "END" (case sensitive), save, and then import.
#542


Join Date: Dec 2008
Location: SRQ
Programs: UA Gold, AF Gold, IHG-Plat Amb; Amex Plat-P, Bonvoy Gold, Hilton Gold
Posts: 794
1. I live in Saudi Arabia. There is no local or toll free number for United. Our internet speed is barely equal to dial up so the 800 numbers on VOIP are not an option.
2. I spent about 2 hours trying to get Mrs. Gpicur (Who IS a 1K !!) a Saver Business Class ticket. At the point of choosing a seat, I wanted to complete the transaction without jepordizing the loss of the a seat that took me 2 hours to find and book.
3. If I had known it was as system glitch, I wouldn't have posted it on FT. After all, conspiracy, conjecture and accusations are the hallmark of this board. I still think that UA is doing this to augment revenue. BTW, it has been 12 hours and I have not yet received the automatic acknowledgement email from 1K Voice.
#543
Join Date: Oct 2010
Location: DEN
Programs: UA 1K, Delta Silver
Posts: 23
I still can't even book tickets with the new site. Won't show flight details and usually returns errors when I go to flight summary. 3 different computers, 3 different browsers, 3 different operating systems. It's a bug.
Seriously, Old, New, how about we pick one, use it, and then launch the new one. This in the middle stuff is ridiculous.
Seriously, Old, New, how about we pick one, use it, and then launch the new one. This in the middle stuff is ridiculous.
#544
A FlyerTalk Posting Legend




Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,372
#545
Join Date: Oct 2012
Location: SAN
Posts: 487
I encountered a similar glitch, where at seat selection it wouldn't let me select (wouldn't even let me click on them) E+ seats, but would let me click the regular econ seats. Had to call that one in.
#546
FlyerTalk Evangelist




Join Date: Apr 2009
Location: Democratic People's Republic of the UK
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 21,925
I have no issues sending my itineraries from work email to gmail and having it auto-added to my Google calendar.
On a slightly separate note, the United.com generated .vcs files not being compatible with Google Calendars is a long-running issue. Apparently, the workaround is to edit the .vcs file directly in Notepad or other plain text editor, change instances of "End" to "END" (case sensitive), save, and then import.
On a slightly separate note, the United.com generated .vcs files not being compatible with Google Calendars is a long-running issue. Apparently, the workaround is to edit the .vcs file directly in Notepad or other plain text editor, change instances of "End" to "END" (case sensitive), save, and then import.
#547
Join Date: Oct 2013
Programs: UA 1K, Marriott Plat
Posts: 151
I'd like to see the miles per segment shown again so that I can round up the <500 mile legs and see what I'll really earn. (I've given up on United correctly doing that calculation for me).
#548
Join Date: Apr 2001
Posts: 1,473
Can't find "fare lock" or "book by phone" feature in new look website
With the rollout of the new look United.com website (at least for certain pages), I cannot find the Fare Lock feature.
Nor can I find the feature that allows you to complete your ticketing by telephone. That feature allows you to place the reservations on Hold, and then gives you a certain amount of time to complete the ticketing by speaking with an agent. In the current, new look website, there is an immediate "speak to agent" button. But no way to hold the itinerary.
Nor can I find the feature that allows you to complete your ticketing by telephone. That feature allows you to place the reservations on Hold, and then gives you a certain amount of time to complete the ticketing by speaking with an agent. In the current, new look website, there is an immediate "speak to agent" button. But no way to hold the itinerary.
#549




Join Date: Nov 2007
Posts: 610
issue with travel certificate (certificate value > cost of flight)
I experienced a bug today when booking an international flight with travel certificate. The flight actually costs less than my travel certificate value. After entering certificate, the site gave out right information in cost/deduction; however the booking couldnt proceed further because the site kept on giving error messages for other forms of payment (and the default credit card row was no longer available).
I tried a few times using Firefox and Internet Explorer, but neither worked. Decided to call United, and was on hold hoping to talk with web support, then I tried one more time with Chrome and coincidentally it gave me the old web interface and I was able to complete the booking. It was frustrating as I was searching for an almost last minute flight.
I tried a few times using Firefox and Internet Explorer, but neither worked. Decided to call United, and was on hold hoping to talk with web support, then I tried one more time with Chrome and coincidentally it gave me the old web interface and I was able to complete the booking. It was frustrating as I was searching for an almost last minute flight.
#550




Join Date: Jan 2012
Location: STS/SFO
Programs: UA MM, AS MVP Gold, Hyatt Globalist, Marriott Titanium, National Exec Elite
Posts: 184
Full Middle Name on Reservations Booked on New Site
I recently noticed that all of my reservations booked on the new web site list my full middle name, instead of just my first name and my middle initial:
<FirstName><MiddleName> <LastName>
instead of
Mr. <FirstName><MiddleInitial> <LastName>
My profile has always listed my full middle name, but it had not appeared on any of my reservations booked on the old site or on my boarding passes. Has anybody else noticed this? I don't think it will affect PreCheck, at least I hope not!
<FirstName><MiddleName> <LastName>
instead of
Mr. <FirstName><MiddleInitial> <LastName>
My profile has always listed my full middle name, but it had not appeared on any of my reservations booked on the old site or on my boarding passes. Has anybody else noticed this? I don't think it will affect PreCheck, at least I hope not!
#551




Join Date: Mar 2014
Location: SYD, CBR, BDL
Programs: UA 1K, VA Platinum
Posts: 1,367
I recently noticed that all of my reservations booked on the new web site list my full middle name, instead of just my first name and my middle initial:
<FirstName><MiddleName> <LastName>
instead of
Mr. <FirstName><MiddleInitial> <LastName>
My profile has always listed my full middle name, but it had not appeared on any of my reservations booked on the old site or on my boarding passes. Has anybody else noticed this? I don't think it will affect PreCheck, at least I hope not!
<FirstName><MiddleName> <LastName>
instead of
Mr. <FirstName><MiddleInitial> <LastName>
My profile has always listed my full middle name, but it had not appeared on any of my reservations booked on the old site or on my boarding passes. Has anybody else noticed this? I don't think it will affect PreCheck, at least I hope not!
#552


Join Date: Dec 2008
Location: SRQ
Programs: UA Gold, AF Gold, IHG-Plat Amb; Amex Plat-P, Bonvoy Gold, Hilton Gold
Posts: 794
1KVOICE did respond to my complaint about being charged for E+. They agreed it was wrong, refunded the $69 and said they would send me a $100 TC via a future email.
#553
A FlyerTalk Posting Legend




Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 62,526
And other times when the search works, when I click "details" it shows flight numbers without city names
This site so far is truly worthy of the "dot bomb" moniker
#554
Join Date: Oct 2012
Location: SAN
Posts: 487
The incognito+ ual.com workaround dead?? Worked fine yesterday....
#555
A FlyerTalk Posting Legend




Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,372



