Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Oct 26, 2015 | 12:13 pm
#691
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,448
Well, this is just crap.
Trying to use the new site to look for flights. Hate that you only see one-way fares displayed. Useless to me. And is there really no way to "un-do" the selection of the first leg to go back and look at the other options again?
Only way I could figure out was to start the search over again.
Trying to use the new site to look for flights. Hate that you only see one-way fares displayed. Useless to me. And is there really no way to "un-do" the selection of the first leg to go back and look at the other options again?
Only way I could figure out was to start the search over again.
Oct 26, 2015 | 12:17 pm
#692
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Sortof. You can search for mixed cabin results by just not specifying the fare buckets; the results will show both coach and business fares in the columns and you can mix-and-match your selections. The challenge comes when trying to combine that with GPU-eligible fares. You're screwed there.
Oct 26, 2015 | 12:28 pm
#693
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: AS Titanium, Marriott Lifetime Plat, UA Gold
Posts: 11,594
Sortof. You can search for mixed cabin results by just not specifying the fare buckets; the results will show both coach and business fares in the columns and you can mix-and-match your selections. The challenge comes when trying to combine that with GPU-eligible fares. You're screwed there.
Oct 26, 2015 | 1:25 pm
#694
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,399
Can't believe they finally cut off the old website and we are forced to use the crappy new one. Hate it.
Oct 26, 2015 | 2:15 pm
#695
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 6,516
Oct 26, 2015 | 3:04 pm
#697
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
Dreadful, just dreadful.
There's too much wrong with this new site to list, but really, is it that hard to fix the award calendar to show nonstop saver award dates only when you click nonstop?
CO.com has been able to do that for over a decade, we're moving backwards here...
There's too much wrong with this new site to list, but really, is it that hard to fix the award calendar to show nonstop saver award dates only when you click nonstop?
CO.com has been able to do that for over a decade, we're moving backwards here...
Oct 26, 2015 | 3:35 pm
#698
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,306
Dreadful, just dreadful.
There's too much wrong with this new site to list, but really, is it that hard to fix the award calendar to show nonstop saver award dates only when you click nonstop?
CO.com has been able to do that for over a decade, we're moving backwards here...
There's too much wrong with this new site to list, but really, is it that hard to fix the award calendar to show nonstop saver award dates only when you click nonstop?
CO.com has been able to do that for over a decade, we're moving backwards here...
This development is horrendous.
Oct 26, 2015 | 3:36 pm
#699
Join Date: Jul 2006
Programs: UA Platinum/2MM; HH Diamond; GM for everything else
Posts: 548
Looks like the trusty link I've been using is gone as well as it now re-directs to the new site 
Some pages are still in the old look-and-feel but not the flight search page any more.
Oct 26, 2015 | 3:58 pm
#700
Join Date: Oct 2011
Location: Los Feliz-Los Angeles (BUR/LAX) Arun Baheti
Programs: UA MM/Gold; HH something depending; Marriott Gold; other opportunistic statuses
Posts: 1,945
I'm trying to find an award flight and can't decide it it is purposefully more difficult or if it is just an accident of poor design. Really having a hard time, the simple grids are gone, hard to decide if it is on UA or a partner... the old grid was so much easier to read and much more concise use of screen real estate.
Oct 26, 2015 | 4:00 pm
#701
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,708
Given how large bureaucracies operate there's likely no chance UA will reverse itself on this awful product and will, instead, tinker with it over the next couple of years trying to make it less cumbersome.
Oct 26, 2015 | 4:08 pm
#702
Join Date: Jun 2008
Posts: 4,187
Why does UA always want to fix what isn't broken rather than fixing what is not working?
Oct 26, 2015 | 4:26 pm
#703
Join Date: Aug 2010
Location: BKK/SFO
Programs: UA 1K, TG Platinum, SPG Gold, Hyatt GP Platinum, Priority Club Platinum, Hilton Gold, Marriott Gold
Posts: 283
Agree with Indelaware
Oct 26, 2015 | 4:41 pm
#704
Join Date: Mar 2010
Posts: 137
Is the old ual.com officially gone now?
Cant even load it in incognito mode.. Officially gone?
Oct 26, 2015 | 7:52 pm
#705
Join Date: Sep 2010
Location: SLC
Programs: UA 1K, National Exec Elite, Hertz PC, Avis PC, Hilton Diamond, BW Diamond, Marriott Titanium
Posts: 227
Does anyone suspect the one way pricing is marketing / fare management related? It's a major flaw of the new site, and makes shopping for flights a real pia.