Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Oct 26, 2015 | 8:27 pm
#706
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,397
From here, can't really tell which changes are deliberately revenue driven and which ones are just sheer stupidity/incompetence.
Oct 26, 2015 | 10:13 pm
#707
Join Date: Nov 2011
Location: LAX/PHX
Programs: AA EXP, LT PLT; FlyingBlue Ultimate
Posts: 9
Searching for premium LAX-FRA award seat around Dec 2 - the new united.com site color-coded award chart reads "Economy and Premium seats available" (green) for that date - however after selecting Dec 2/green (as well as other dates that show availability should be there) there are ZERO premium seats available - why does it say there is availability when there is none? I too am unable to access the old united.com site using private browsing on Safari - VERY FRUSTRATING - Am I doing something incorrectly?
Oct 26, 2015 | 10:56 pm
#709
Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,121
Searching for premium LAX-FRA award seat around Dec 2 - the new united.com site color-coded award chart reads "Economy and Premium seats available" (green) for that date - however after selecting Dec 2/green (as well as other dates that show availability should be there) there are ZERO premium seats available - why does it say there is availability when there is none? I too am unable to access the old united.com site using private browsing on Safari - VERY FRUSTRATING - Am I doing something incorrectly?
Oct 26, 2015 | 11:19 pm
#710
Join Date: Dec 2012
Location: IAH, SGN, BKK
Programs: UA 1K
Posts: 401
Search SGN-EWR-IAH for W fare (RN1) available. It will only return S fares & not allow me to apply GPU. W bucket shows W9.
I'll book with an agent.
Edit: Cleared cache, etc, & got my W fare. Still an awful UX.
I'll book with an agent.
Edit: Cleared cache, etc, & got my W fare. Still an awful UX.
Last edited by AndyInSaigon; Oct 26, 2015 at 11:46 pm Reason: Update
Oct 27, 2015 | 12:17 am
#711
Join Date: Apr 2011
Programs: WN, AA, UA, DL
Posts: 1,313
I doubt it has anything to do with motives beyond that. If anything, round-trip pricing made it easier to hide the lowest fares.
Oct 27, 2015 | 3:24 am
#712
Join Date: Apr 2012
Location: Italy
Programs: UA PP 1MM
Posts: 100
I got directed to the new website today for the first time. I've tried to get back to the old site using all the tricks but had no luck. Is anybody else still able to get to the old site or has the new one fully replaced it now?
Oct 27, 2015 | 3:53 am
#713
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Democratic People's Republic of the UK
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 21,937
I think it is toast for most people now.
Oct 27, 2015 | 5:29 am
#714
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Searching for premium LAX-FRA award seat around Dec 2 - the new united.com site color-coded award chart reads "Economy and Premium seats available" (green) for that date - however after selecting Dec 2/green (as well as other dates that show availability should be there) there are ZERO premium seats available - why does it say there is availability when there is none? I too am unable to access the old united.com site using private browsing on Safari - VERY FRUSTRATING - Am I doing something incorrectly?
Oct 27, 2015 | 6:25 am
#715
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,453
**Added: I just updated the wiki to indicate the old site is no longer accessible...
Last edited by goodeats21; Oct 27, 2015 at 6:51 am Reason: added
Oct 27, 2015 | 8:25 am
#716
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Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,397
We're not talking about true "one-way pricing." We're talking about a defective interface that only offers per segment pricing for a RT itinerary. You often cannot buy the per segment fare except as part of a RT itinerary.
Oct 27, 2015 | 8:29 am
#717
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
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Posts: 62,397
OP is probably searching for nonstops. I think you know the award search calendar is broken when you try to do that. It will not apply the filter to the calendar results.
Oct 27, 2015 | 8:36 am
#718
Join Date: Jun 2009
Location: BOS
Programs: UAL Premier Gold, HHonors Gold, B6 Mosaic
Posts: 139
Dreadful, just dreadful.
There's too much wrong with this new site to list, but really, is it that hard to fix the award calendar to show nonstop saver award dates only when you click nonstop?
CO.com has been able to do that for over a decade, we're moving backwards here...
There's too much wrong with this new site to list, but really, is it that hard to fix the award calendar to show nonstop saver award dates only when you click nonstop?
CO.com has been able to do that for over a decade, we're moving backwards here...
Oct 27, 2015 | 8:38 am
#719
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Is it available only for elites or credit card holders? I seem to recall there is a theoretical expanded bucket for award inventory based on some criteria, but I don't remember the details. eglise does not idicate any MileagePlus status on his profile. Just a thought...
Oct 27, 2015 | 8:58 am
#720
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
I'm bemoaning the new site as much as anyone else, but I don't think the reason this feature went away is necessarily technological incompetence... methinks UA just wants to make it more difficult to search for low-end inventory in an attempt to get the average award space searcher to part with more miles. In the same spirit as DL deleting their award chart, really.
How does UA forcing me to click through dozens of dates to find nonstop saver award space benefit anyone?
Seems to just be sheer incompetence.