How do you know that the site feedback mechanism wasn't designed to work this way?

Meaning "how do you know it wasn't intended to fail on device that has a mouse but not a touchscreen?????"

That sounds like a rather peculiar software design decision, but certainly not the worst I've seen in 40 years in the industry.

A couple additional comments.

It's too difficult to move between pages. Some of the screens (notably, the reservations screen) don't offer a menu at the top that will allow you to go directly to a different page. The old website was great at this - if I was on the reservations screen, the menu at the top gave me the option to go directly to "view reservations." Now I have to go back to the home page to get the menu. Extra clicks. Extra load time. Annoying. Inefficient.

The "edit search" function is awful. Sometimes it saves my search information when I change parameters, and sometimes it does not. It's not at all predictable or logical in terms of which parameters get saved and which ones get wiped clean.

Same thing with the "back" button when looking at flight options. I never know where it's going to take me. Sometimes it takes me to the previous screen, sometimes it takes me all the way back to the beginning of the search. And wipes clean some or all of my search parameters.

And did I mention the new website is slow? Wow is it slow.

Can someone tell me how to look for reward flights on star alliance partners? The carrier preference tab only has united and united express. What gives?

I had a pop up for a survey, I clicked it and it said "Survey was full".

No, I was charged once. But I should have been charged zero times, as I never saw a confirmation page or received a confirmation email (i.e., purchase complete, ticket pending), only error messages. I did receive the eTicket email, but after I already saw the reservation.

I used a personal UA Explorer Visa and no ETC, gift certificate, or compensation coupon.

The web support agent that I spoke with said that she did a "Detailed search" for any other reservations that may have been booked, and the search came up empty.

The site feedback feature requires that everything be right when you hit submit. If something is missing, you can't fix it; it will error out. Copy, start over, past and it works.

I like the feature to allow you to indicate you want to upgrade with your choice of instruments, but the search for R or P availability is broken. Frequently all segments show the same incorrect data meaning you still have to search segment by segment.

Anyone else noticing incorrect calculation of PQM when viewing itinerary options with 2+ stops? For example, LAX-SAN-DEN shows a PQM total of 1,229 miles. With the rule of a minimum of 500 PQMs per segment, this is clearly incorrect.

The old site did this as well, at least for some time, not sure if it was ever fixed there.

I booked a flight yesterday through my company travel portal, with a IAH-DFW segment. Obviously, I didn't see the PQM on the United site while booking, but when I opened the reservation the 500 minimum was reflected correctly.

Of course, I have other reservations where the PQM's aren't correct.

As I've said before, the only thing that's consistent with United is their inconsistency.

Yeah, I booked a trip last night and when the receipt comes through it does show the correct PQMs, broken down by segment. Very frustrating to have to deal with this in the booking process, however. Especially when trying to book an MR.

As usual the new website is unable to bring up fare rules and regulations when booking a ticket. It simply pops up a new window that says "ERROR". Absolutely no reason for the error or any 'codes' to provide through the site feedback form on why the error occurred.

It's a buy-up A fare but from what coach class? I have no clue. And, of course, the new website refuses to fix the huge gaping hole United.com has had for years which is that you can't actually see your fare rules once you book a ticket.

How is this even allowed by the DOT???

-RM

And the fact that the rules are written in gibberish English that make them very hard to decipher with any clarity or certainty.

Why is it that when booking an award with UA, you can book, for instance, CDG-EWR-SFO in XN (and the website shows XN availability, like below), is available, but if you want to just fly EWR-SFO in XN, it's not available? Is this new to United's website, or is it always been like this? Basically, you can only book the flight if you are flying CDG-EWR-SFO, or is this something that can be handled over the phone?

There have been a lot of inventory display bugs with the new website, but this looks intended. It's called married segment availability, where XN is only open if you "marry" the CDG-EWR and EWR-SFO segments. Note the same is true with L/K deep discount buckets.

Can we book CDG-EWR-SFO in XN, then call UA to delete CDG-EWR segment and reprice?