Apr 7, 2016, 2:59 pm

FlyerTalk Forums Expert How-Tos and Guides

Quote:

Originally Posted by Kmxu

If you want to use the old site, as mentioned upthread, you clear the cache and history on your browser and type in "ual.com". This should work.

As of Oct. 26, 2015 it no longer seems possible to access the old version of the website.

Related thread
Consolidated: Is united.com or parts of it down?

Workaround for Login & "We’re sorry, but united.com was unable to complete your request." Problems:

Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.

Functionality issues/questions with "New" (Fall 2015) United.com

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Nov 19, 2015 | 6:24 am

#1006

pduck01

Join Date: Dec 2012

Location: NY

Programs: UA 1K MM

Posts: 631

Hi - could we start a new thread dedicated to just searching for award tickets on the new website?

- I assume at this point there is no method of finding direct flights not on the specific day being searched?
- I assume Aeroplan is the way to go for *A award inventory as well?

Please correct me if I'm wrong...

Nov 21, 2015 | 7:08 am

#1007

milesmilesmiles

Join Date: Jul 2001

Programs: Hilton Lifetime Diamond

Posts: 1,266

Just frustrating

Tying to work with existing reservation to view "change seat", "redeem upgrade", and similar functions. About 3/4 of time get the message below. Just consistency inconsistent

"We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K., phone 0800 028 5003; elsewhere use the local phone number".

Nov 21, 2015 | 10:11 am

#1008

nova08

Join Date: May 2009

Location: PHL

Posts: 2,842

I noticed that mystatus.united.com no longer provides the option to check you YTD Chase spending for the PQD waiver.

Nov 21, 2015 | 10:47 am

#1009

Artpen100

Join Date: Jul 2011

Programs: AA Plat, UA 1K>Plat>moving to Silver

Posts: 2,279

Quote:

Originally Posted by milesmilesmiles

Tying to work with existing reservation to view "change seat", "redeem upgrade", and similar functions. About 3/4 of time get the message below. Just consistency inconsistent

I find that the view seat and redeem upgrade tabs work off and on, but the change flight tab does not work for any flights booked in the last month or so, probably for any booked on the new sight. I am also seeing flashes of what looks to be new versions of these pages before it reverts to the current page. I have a hunch this is part of migrating the rest of the new website over, and some day we will click view reservation and it will all be different. Hope it works.

Nov 21, 2015 | 11:05 am

#1010

nycityny

Join Date: Sep 2009

Location: New York, NY

Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold

Posts: 1,075

Quote:

Originally Posted by nova08

I noticed that mystatus.united.com no longer provides the option to check you YTD Chase spending for the PQD waiver.

It works for me. On the "My Account" page if I click on "View Premier Progress" it takes you to the "mystatus.united.com" website. There I click on "See Chase spending" and it shows it.

Nov 21, 2015 | 12:51 pm

#1011

nova08

Join Date: May 2009

Location: PHL

Posts: 2,842

Quote:

Originally Posted by nycityny

It works for me. On the "My Account" page if I click on "View Premier Progress" it takes you to the "mystatus.united.com" website. There I click on "See Chase spending" and it shows it.

Interesting...I just see "You can also fulfill this requirement by using your MileagePlus co-branded Chase card." No link.

Nov 21, 2015 | 1:00 pm

#1012

TomMM

FlyerTalk Evangelist

Join Date: Mar 2014

Location: 4éme

Posts: 12,069

Quote:

Originally Posted by nova08

Interesting...I just see "You can also fulfill this requirement by using your MileagePlus co-branded Chase card." No link.

What's your current status? I don't see it either but I am already past Plat and will requal for 1k next week so the waiver doesn't apply to me.

Nov 21, 2015 | 1:03 pm

#1013

nova08

Join Date: May 2009

Location: PHL

Posts: 2,842

Quote:

Originally Posted by TomMM

What's your current status? I don't see it either but I am already past Plat and will requal for 1k next week so the waiver doesn't apply to me.

Silver now, but haven't even qualified for Silver yet thisyear. Though with 1 possibly two trips coming up I might be pretty close to the Gold PQM requirement and short of the PQD requirement. The last I checked the mystatus site about a month ago I was pretty close to the $25k threshold. If I am close enough I might pursue some MS'ing to go for Gold.

Last edited by nova08; Nov 21, 2015 at 3:52 pm

Nov 21, 2015 | 1:28 pm

#1014

krugken

Join Date: Dec 2006

Posts: 32

problem making online changes to award tickets

For the first time ever, I get continuous error messages when trying to make changes to award tickets.

This needs to get fixed. To get around these difficulties, I've had to get new award tickets issues and cancel old ones.

Nov 23, 2015 | 9:55 am

#1015

kirkwoodj

Join Date: Apr 2009

Location: Houston

Programs: UA GS 3MM & LT UC, Qantas Platinum, HA Pualani Gold, Hilton Lifetime Diamond, Bonvoy Ambassador

Posts: 9,891

Everyone still getting micro font on My Account page?

Nov 23, 2015 | 9:59 am

#1016

iluv2fly

Moderator: Midwest, Las Vegas & Dining Buzz

Join Date: Jun 2001

Location: Chicago, Illinois

Posts: 18,093

Quote:

Originally Posted by kirkwoodj

Everyone still getting micro font on My Account page?

Yup.

Thought it may have been my computer so I kept adjusting fonts/sizes. Frustrating. Size does matter.

Nov 23, 2015 | 10:25 am

#1017

lincolnjkc

Join Date: Feb 2005

Location: CLE, DCA, and 30k feet

Programs: Honors LT Diamond; United 1K 1MM; Hertz PC

Posts: 5,741

Quote:

Originally Posted by kirkwoodj

Everyone still getting micro font on My Account page?

Yup, but how micro seems to be a function of the web browser used. In Chrome it's "eyes an inch from the monitor" micro for me; in Internet Explorer it's "wow, that's smaller than it should be" but still usable from a normal distance.

And it only seems to dramatically affect the upcoming reservations pane for me.

Nov 23, 2015 | 10:45 am

#1018

MrOCTeckels

Join Date: Mar 2012

Location: SEA

Programs: UA AU (ex 10+ year 1k) 1.5MM, AS AG, HH ex Dia

Posts: 340

Quote:

Originally Posted by lincolnjkc

And it only seems to dramatically affect the upcoming reservations pane for me.

the text in the "My recent account activity", "My Travel Options", "TravelBank", and "My Profile" are also reduced in size.

Probably a text size specified as a percentage in an element that nests.

ETA: there really should be a way to contact the United web team to report issues like this

Nov 23, 2015 | 11:02 am

#1019

aCavalierInCoach

Join Date: Aug 2003

Location: Northern California

Programs: I want to be free! Free!

Posts: 3,568

Quote:

Originally Posted by krugken

Do yourself a favor and make sure your miles are getting redeposited. I and others have found increasing problems with auto-redeposit of cancelled award tickets.

Nov 23, 2015 | 11:04 am

#1020

oskidunker

Join Date: Apr 2003

Location: San Francisco Penninsula

Programs: Bear Backers

Posts: 972

Adding a Phone number for flight notification

I haven't been into the profile for a while. Trying to add my wife phone for flight notifications. Appears you can only have one number for notifications? Is this true?

The only option I see when adding a number is"Make this primary flight notification number"

Thanks