Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Nov 16, 2015 | 9:42 am
#976
Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,075
I was trying to price a multi-city itinerary next spring that has an IAD-LHR in paid business and UA.com is telling me that business class is not available on that flight (it is a three-class flight that is practically wide open). But when I tried a simple IAD-LHR it was available. That kind of thing is very annoying. I sort of doubt that it is a glitch - I wonder if they are trying to force people going on to other cities to book through BRU or FRA. I wonder if I can book it on orbitz (though whether I will book it on UA metal at this point in increasingly unlikely).
As a side note, the flights I ended up booking had a much less expensive fare on the old site than what was showing on the "beta" new site. That lead me to never use the new site again until forced to a few weeks ago.
Nov 16, 2015 | 10:48 am
#977
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Marriott Platinum; Avis Preferred; Hertz Gold
Posts: 1,740
Booking Inquiry: Business vs. First on 2 Cabin Aircraft
What gives?
I'm booking a flight to/from IAD-SFO. These are 2 cabin aircraft.
New United.com gives me different pricing for Business vs. First. Even stranger still is that First is less expensive.
What should I book? Why the pricing difference? Please enlighten me!
I'm booking a flight to/from IAD-SFO. These are 2 cabin aircraft.
New United.com gives me different pricing for Business vs. First. Even stranger still is that First is less expensive.
What should I book? Why the pricing difference? Please enlighten me!
Nov 16, 2015 | 10:58 am
#978
Join Date: Apr 2014
Location: BWI<MCI< PHL<DEN<SCL<EZE<CHO<PHL<ABE
Programs: UA Silver / FA
Posts: 939
Are you sure it's Business v First? IIRC on 2 cabin bookings the column order is Economy (lowest), Economy (flex), and First.
I think the Economy flex v. First is what you're looking at? It would make sense that a flex Y ticket may be a little more expensive than First.
Just an idea.
I think the Economy flex v. First is what you're looking at? It would make sense that a flex Y ticket may be a little more expensive than First.
Just an idea.
Nov 16, 2015 | 11:00 am
#979
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Marriott Platinum; Avis Preferred; Hertz Gold
Posts: 1,740
Are you sure it's Business v First? IIRC on 2 cabin bookings the column order is Economy (lowest), Economy (flex), and First.
I think the Economy flex v. First is what you're looking at? It would make sense that a flex Y ticket may be a little more expensive than First.
Just an idea.
I think the Economy flex v. First is what you're looking at? It would make sense that a flex Y ticket may be a little more expensive than First.
Just an idea.
Nov 16, 2015 | 11:09 am
#980
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Marriott Platinum; Avis Preferred; Hertz Gold
Posts: 1,740
weird. It's doing it again. How do I post screenshots?
When I search Economy, it populates as described above. When I search Business/First it populates as I first described!
When I search Economy, it populates as described above. When I search Business/First it populates as I first described!
Nov 16, 2015 | 12:30 pm
#981
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,279
Several months ago I was booking a multi-city international itinerary in paid business on the old site. For one of the legs it was only offering me GlobalFirst seating even though Business was wide open. I didn't understand it but I just booked a different (connecting) flight. The flight offering GF was a nonstop flight while other flights had connections.
As a side note, the flights I ended up booking had a much less expensive fare on the old site than what was showing on the "beta" new site. That lead me to never use the new site again until forced to a few weeks ago.
As a side note, the flights I ended up booking had a much less expensive fare on the old site than what was showing on the "beta" new site. That lead me to never use the new site again until forced to a few weeks ago.
Nov 16, 2015 | 2:27 pm
#982
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,934
Pricing oddity
Mod: this may need to be moved to an existing thread.
This is very strange.
I'm looking at ORD-FCO on July 31 returning on August 18, 2016
I select Business and Upgrade (to GF) with miles.
The outbound prices at $1,548 for no upgrade, and if I select that the return is offered at $1,766 for a total of $3,313.
But, when I ask for upgrade on the outbound (available) for ~$500 and 20,000K miles, the cheapest business return then becomes $4,177 (before upgrading) instead of the $1,766 I'd been seeing, with the upgrade being even more.
An agent was unable to replicate this.
This is very strange.
I'm looking at ORD-FCO on July 31 returning on August 18, 2016
I select Business and Upgrade (to GF) with miles.
The outbound prices at $1,548 for no upgrade, and if I select that the return is offered at $1,766 for a total of $3,313.
But, when I ask for upgrade on the outbound (available) for ~$500 and 20,000K miles, the cheapest business return then becomes $4,177 (before upgrading) instead of the $1,766 I'd been seeing, with the upgrade being even more.
An agent was unable to replicate this.
Last edited by milepig; Nov 16, 2015 at 5:20 pm
Nov 16, 2015 | 2:50 pm
#983
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,279
I had this looking at flights IAD-FRA next year. In retrospect, I should have checked to see if it was pulling up different fare classes, but I didn't think about it. Though I don't know why that would be done for miles and copay upgrade as opposed to a GPU. Following some advice I found on the new united.com wiki, I just search using tampermonkey to look for R class now and don't use the upgrade button.
Nov 16, 2015 | 4:58 pm
#984
Flyertalk Evangelist, Moderator: United Airlines MileagePlus
Join Date: Nov 2014
Location: MSP
Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found
Posts: 16,145
Definitely a website bug. I reproduced this, and it is re-pricing the outbound in D when you select a return flight option. The outbound fare difference from P to D is being included in the price shown for the return. I can only assume this has something to do with D being the lowest fare with no copay, and some false conclusions being made by the backend that this is the cheapest fare construction.
Nov 16, 2015 | 5:06 pm
#985
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
You could see some differences due to different fares not necessarily being combineable into RTs with upgradeable fares, but the difference should not be so enormous.
Nov 16, 2015 | 5:20 pm
#986
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,934
I'd thought of that, but the agent couldn't reproduce it.
There was also a discrepency with the app for the same item. Just doing straight business the prices for the outbound and return didn't match what I was seeing on the website, but the total fare was the same. So, same total price, but the per leg charges were different.
Nov 16, 2015 | 8:38 pm
#987
Join Date: Apr 2002
Location: IAH & HOU
Programs: UA GS & Marriott Titanium
Posts: 455
Issues pricing Multi-City award
Anyone else having issues pricing out multi-city award tickets on ua.com? I have checked individual legs and they are available, but when I load them in to one itinerary, it won't price anything. Just says the flight schedule is unavailable. For reference, i'm trying to price a north american (mexico, US) roundtrip with one stop-over. The error I get says:
Thanks!
We are unable to process your request. Please see the message below for details. No flight schedule could be retrieved using your search criteria. Please use the form below to start a new search.
Last edited by ajhun9; Nov 16, 2015 at 9:35 pm
Nov 16, 2015 | 9:31 pm
#988
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,178
Anyone else having issues pricing out multi-city award tickets on ua.com? I have checked individual legs and they are available, but when I load them in to one itinerary, it won't price anything. Just says the flight schedule is unavailable. For reference, i'm trying to price a north american (mexico, US) roundtrip with one stop-over. Thanks!
Nov 16, 2015 | 9:41 pm
#989
Join Date: Dec 2008
Location: CLE
Programs: UA Silver
Posts: 1,285
Using the new site/booking engine, I was charged a $125 "BusinessFirst" co-pay when using miles to upgrade CLE-SFO-LIH on an all 737 route. I'm Silver.
When I do a dummy booking and use the "upgrade to first using miles" option inside the existing reservation (with the old looking interface), I am not prompted for the co-pay.
When I do a dummy booking and use the "upgrade to first using miles" option inside the existing reservation (with the old looking interface), I am not prompted for the co-pay.
Nov 17, 2015 | 6:50 am
#990
Join Date: Nov 2009
Location: EWR, FRA, CDG, BOS
Programs: UA-1K; DL-1MM; SPG-P75; Marriot-P
Posts: 469
Upgrade to C - $480 cash or $550 + 20,000 miles
I have an upcoming TATL reservation were I am waiting for a GPU to clear. Out of curiosity I checked the "Upgrade Your Flight" tabs to see what it would cost outright. It is either $480 cash or $550 + 20,000 miles. The cash+miles offer is obviously a fixed number based on my fare class. Curious none-the-less.
The new website was also trying to sell me an "Economy lowest" ticket for $681, whereas "Economy flexible" was $459.
EDIT: Just checked a second TATL reservation. $515 cash or $550 + 20,000 miles to upgrade to C.
The new website was also trying to sell me an "Economy lowest" ticket for $681, whereas "Economy flexible" was $459.
EDIT: Just checked a second TATL reservation. $515 cash or $550 + 20,000 miles to upgrade to C.
Last edited by AM-PM-DM; Nov 17, 2015 at 6:58 am Reason: More of the same