Originally Posted by
paule123
Using the new site/booking engine, I was charged a $125 "BusinessFirst" co-pay when using miles to upgrade CLE-SFO-LIH on an all 737 route. I'm Silver.
When I do a dummy booking and use the "upgrade to first using miles" option inside the existing reservation (with the old looking interface), I am not prompted for the co-pay.
Got a letter from Chase today - United is fighting me on the chargeback. Specifically saying I purchased a "Business First" (sic) upgrade and a screenshot highlighting the non-refundable nature of the fare (as if that has anything to do with it...) So tomorrow I'll fax Chase back a screenshot of United's own policy regarding co-pays ...
