Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Nov 25, 2015 | 2:26 pm
#1036
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
Has the site become slower? Or is it just me? Flight searches take so long I give up and go elsewhere.
Nov 25, 2015 | 3:20 pm
#1037
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Nov 25, 2015 | 7:24 pm
#1038
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,934
I can't view "change flights" on safari on my phone using "full site". I go in, select the leg to change and then get an error "select leg" even though I'd just selected the leg. Works on the laptop, not my phone.
Nov 26, 2015 | 7:50 am
#1039
Join Date: Jan 2004
Location: IND
Programs: UA Million Miler (Lifetime Gold), Hilton Diamond, Marriott Gold
Posts: 3,533
My February flight had a schedule change last week. Since then, I have to accept the same change every time I want to look at seats or see if a miles upgrade on the way home has opened up.
Nov 26, 2015 | 10:19 am
#1040
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,381
That's an old bug, and it's the underlying reservations system, not the new web interface. It may go away on its own, or you might have to call to make it go away.
Nov 26, 2015 | 2:44 pm
#1043
Join Date: Dec 2010
Location: YYZ
Programs: UA 1K
Posts: 112
I've determined that at about 45-47 seconds, the flight search page times out. I've called their support number (I use the term 'support' loosely) for the last two weeks. YYZ-BKK/return do not work for the most part.
UA has closed their doors to me.
Nov 28, 2015 | 4:05 pm
#1044
Join Date: Dec 2012
Location: SEA
Programs: UA Plat, HH Diamond, MR Gold, Hertz Prez Circle
Posts: 575
How is it that I can get a saver biz award to SYD on ANA going through NRT but same day cannot find a saver biz OR regular award even just to NRT.
Something is weird about the new award search.
Something is weird about the new award search.
Nov 28, 2015 | 4:15 pm
#1045
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,474
Nov 29, 2015 | 12:02 am
#1046
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 6,516
Majority of my trips for the remainder of the year give me a error message when I try to view the reservation, or for some, I can view the reservation, but get the same error when I hit the redeem upgrade button. Changed browsers, but the same results. Been happening for the last 30 hours or so.
I can do a fresh login, but on the error page it gives the impression that I'm not logged in. Try to login (again) and it errors out.
I can do a fresh login, but on the error page it gives the impression that I'm not logged in. Try to login (again) and it errors out.
Nov 29, 2015 | 7:27 am
#1047
Original Member
Join Date: May 1998
Location: Las Vegas, Nevada
Programs: United, Hilton
Posts: 691
On Friday night, my seat disappeared from my reservation and the seat map in the reservation screen was gone with a "reaccommodation pending" message. Knowing the Friday / Saturday issue, I did not worry. Come this morning (Sunday), the seat map reappeared so I opened my reservation and selected my seat again. It took in the reservation but still appears available to the public.
Is this another known issue and is there some trick I need to do to get my seat selection to show "taken" on the seat map? In my reservation, my seat appears as normal. Have not seen this one before.
Thanks for any advice.
Is this another known issue and is there some trick I need to do to get my seat selection to show "taken" on the seat map? In my reservation, my seat appears as normal. Have not seen this one before.
Thanks for any advice.
Nov 29, 2015 | 8:29 am
#1048
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 6,516
Majority of my trips for the remainder of the year give me a error message when I try to view the reservation, or for some, I can view the reservation, but get the same error when I hit the redeem upgrade button. Changed browsers, but the same results. Been happening for the last 30 hours or so.
I can do a fresh login, but on the error page it gives the impression that I'm not logged in. Try to login (again) and it errors out.
I can do a fresh login, but on the error page it gives the impression that I'm not logged in. Try to login (again) and it errors out.
Nov 29, 2015 | 11:50 am
#1049
Join Date: Mar 2012
Location: SEA
Programs: UA AU (ex 10+ year 1k) 1.5MM, AS AG, HH ex Dia
Posts: 340
How do I turn on the filter pane on the left side of the search results? OCTeckels has filter panes, but I don't. The only settings I can see on united.com are for the background image on the front page.
Help!
Help!
Nov 29, 2015 | 2:51 pm
#1050
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,725