Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Nov 6, 2015 | 10:54 am
#886
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,568
Award calendar is so messed up. Example:
1/16/2016
NRT-SFO has NH F award
SFO-BOS has saver Y award
Old UA site would give mixed award at 110K miles. But new UA site shows no saver F when searching NRT-BOS.
Interestingly, the calendar shows green.
If we force multiple destination search,
NRT-SFO calendar is white, but you can select NH F
SFO-BOS calendar is white again, but saver Y is there. However, it's not an option. You can only select standard F.
Result: 190K miles. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
For award search, new UA site behaves like DL site.
1/16/2016
NRT-SFO has NH F award
SFO-BOS has saver Y award
Old UA site would give mixed award at 110K miles. But new UA site shows no saver F when searching NRT-BOS.
Interestingly, the calendar shows green.
If we force multiple destination search,
NRT-SFO calendar is white, but you can select NH F
SFO-BOS calendar is white again, but saver Y is there. However, it's not an option. You can only select standard F.
Result: 190K miles. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
For award search, new UA site behaves like DL site.
Nov 6, 2015 | 1:15 pm
#887
Join Date: Feb 2015
Posts: 1,198
Award calendar is so messed up. Example:
1/16/2016
NRT-SFO has NH F award
SFO-BOS has saver Y award
Old UA site would give mixed award at 110K miles. But new UA site shows no saver F when searching NRT-BOS.
Interestingly, the calendar shows green.
If we force multiple destination search,
NRT-SFO calendar is white, but you can select NH F
SFO-BOS calendar is white again, but saver Y is there. However, it's not an option. You can only select standard F.
Result: 190K miles. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
For award search, new UA site behaves like DL site.
1/16/2016
NRT-SFO has NH F award
SFO-BOS has saver Y award
Old UA site would give mixed award at 110K miles. But new UA site shows no saver F when searching NRT-BOS.
Interestingly, the calendar shows green.
If we force multiple destination search,
NRT-SFO calendar is white, but you can select NH F
SFO-BOS calendar is white again, but saver Y is there. However, it's not an option. You can only select standard F.
Result: 190K miles. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
For award search, new UA site behaves like DL site.
NRT-IAH available on NH-F; But NRT-IAH-ORD is only the full first class award (whatever its called)....even though IAH-ORD is available in saver Y.
Nov 6, 2015 | 8:01 pm
#888
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 11,263
Why can I no longer see any star alliance options when looking for SFO-PVG? The old site showed me tons of options. Now I get only 8 pages of UA flights with no partners included at all.
Nov 6, 2015 | 9:39 pm
#889
Join Date: Sep 2010
Location: SLC
Programs: UA 1K, National Exec Elite, Hertz PC, Avis PC, Hilton Diamond, BW Diamond, Marriott Titanium
Posts: 227
I hate how the new site prices out a multi-city trip (which I do quite often). Old site: showed the full price from the first flight and you just clicked through to see the flights. New site: each leg is priced individually and the final price is a "surprise" once you finish the whole trip. Totally garbage and very un-friendly for a business traveler.
I guess it would be too easy to show all the flight options and let us pick. The flight availability is also poor.
For a site in beta for so long, and now released, they are slow to fix bugs. I don't get it.
Nov 7, 2015 | 5:01 am
#890
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
Recent Searches
Actually had some recent searches in the dropbox this morning.
Nov 7, 2015 | 5:01 am
#891
Join Date: Nov 2008
Location: DFW
Programs: UA peon (+decades 1K), AA Exec Plt
Posts: 1,120
What is up with the website?
That's:
Available fare classes:F6FN6A6ON6O0J9JN9C9D9Z9ZN9P9PN9R9RN9IN0I0Y9YN9B9M9E9U9H9HN9Q9V9W9S9T9L9K9G0N8XN9X0
Why is BF not available?
That's:
Available fare classes:F6FN6A6ON6O0J9JN9C9D9Z9ZN9P9PN9R9RN9IN0I0Y9YN9B9M9E9U9H9HN9Q9V9W9S9T9L9K9G0N8XN9X0
Why is BF not available?
Nov 7, 2015 | 6:28 am
#892
Join Date: Jan 2006
Location: IAD-DCA
Programs: Won Kay
Posts: 1,324
Trying to book a flight to Doha in March -- I get to the seat assignment section and the only seats it will let me select are in E-
In spite of being Premier Plat and the seating information section clearing showing E+ as "included."
So I won't be buying that ticket until they decide to fix their website. During which time I'll be researching other airline options.
In spite of being Premier Plat and the seating information section clearing showing E+ as "included."
So I won't be buying that ticket until they decide to fix their website. During which time I'll be researching other airline options.
Nov 7, 2015 | 7:33 am
#893
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,639
Trying to book a flight to Doha in March -- I get to the seat assignment section and the only seats it will let me select are in E-
In spite of being Premier Plat and the seating information section clearing showing E+ as "included."
So I won't be buying that ticket until they decide to fix their website. During which time I'll be researching other airline options.
In spite of being Premier Plat and the seating information section clearing showing E+ as "included."
So I won't be buying that ticket until they decide to fix their website. During which time I'll be researching other airline options.
Acting on the basis of principle is fine for many things in life, but it's meaningless when dealing with airlines.
Nov 7, 2015 | 8:40 am
#894
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
Trying to book a flight to Doha in March -- I get to the seat assignment section and the only seats it will let me select are in E-
In spite of being Premier Plat and the seating information section clearing showing E+ as "included."
So I won't be buying that ticket until they decide to fix their website. During which time I'll be researching other airline options.
In spite of being Premier Plat and the seating information section clearing showing E+ as "included."
So I won't be buying that ticket until they decide to fix their website. During which time I'll be researching other airline options.
Nov 7, 2015 | 8:42 am
#895
Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,075
Trying to book a flight to Doha in March -- I get to the seat assignment section and the only seats it will let me select are in E-
In spite of being Premier Plat and the seating information section clearing showing E+ as "included."
So I won't be buying that ticket until they decide to fix their website. During which time I'll be researching other airline options.
In spite of being Premier Plat and the seating information section clearing showing E+ as "included."
So I won't be buying that ticket until they decide to fix their website. During which time I'll be researching other airline options.
Nov 7, 2015 | 8:46 am
#896
Join Date: May 2014
Programs: GE, United Gold, Hilton Gold
Posts: 7
I'm getting a bunch of glitches in the matrix on Chrome. This new website is the worst. What was wrong with the old one???
Nov 7, 2015 | 10:30 am
#897
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Democratic People's Republic of the UK
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 21,932
Strangely, when this opened in August I thought "well by the time I next need to book a trip it will all be sorted"....now I am not so sure. Someone should be fired for this.
Nov 7, 2015 | 12:08 pm
#898
Join Date: Dec 2005
Location: Japan
Programs: UA 1MM
Posts: 5,613
While this is not necessarily a problem being contributable to the new website I
find it strange when an award search for one bz ticket PHX-AMS return the routing PHX-EWR-LGA-IAH ( all coach ) -AMS ( bz )
find it strange when an award search for one bz ticket PHX-AMS return the routing PHX-EWR-LGA-IAH ( all coach ) -AMS ( bz )
Nov 7, 2015 | 12:34 pm
#899
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K 1MM; Hertz PC
Posts: 5,741
Makes me think that the new search algorithm isn't penalizing airport changes (sa much as it should).
Nov 7, 2015 | 1:59 pm
#900
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,568
If it makes you feel any better the new site was offering similarly stupid options CLE-SYD-CLE for a business award ticket (as the "best" option nonetheless ) CLE-ORD-LGA all on RJs then EWR-LAX-SYD in BF... With like 2.5 hours between landing at LGA and EWR. Actually booked CLE-ORD-SFO-SYD as a BF saver (no saver inventory CLE-SFO).
Makes me think that the new search algorithm isn't penalizing airport changes (sa much as it should).
Makes me think that the new search algorithm isn't penalizing airport changes (sa much as it should).