Apr 7, 2016, 2:59 pm

FlyerTalk Forums Expert How-Tos and Guides

Quote:

Originally Posted by Kmxu

If you want to use the old site, as mentioned upthread, you clear the cache and history on your browser and type in "ual.com". This should work.

As of Oct. 26, 2015 it no longer seems possible to access the old version of the website.

Related thread
Consolidated: Is united.com or parts of it down?

Workaround for Login & "We’re sorry, but united.com was unable to complete your request." Problems:

Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.

Functionality issues/questions with "New" (Fall 2015) United.com

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Apr 7, 2016 | 9:55 am

#1636

EmailKid

Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist

Join Date: Aug 2002

Location: YYJ/YVR and back on Van Isle ....... for now

Programs: UA lifetime MM / *A Gold

Posts: 14,685

Well, I realize .bomb referred to the old PMUA web site, but I feel we should resurrect it for this new PMCO disaster

Apr 7, 2016 | 10:07 am

#1637

TomMM

FlyerTalk Evangelist

Join Date: Mar 2014

Location: 4éme

Posts: 12,069

Quote:

Originally Posted by EmailKid

Well, I realize .bomb referred to the old PMUA web site, but I feel we should resurrect it for this new PMCO disaster

Or maybe outsource their booking site to Google.

Apr 7, 2016 | 11:39 am

#1638

CO DCA

Join Date: Jun 2002

Location: Various tier levels of frequent flyer/hotel plans received for bellyaching about minor flaws in the service I received.

Posts: 610

Quote:

Originally Posted by lincolnjkc

It's been like that for me for month(s) in Internet Explorer but it has been working in Chrome the entire time... just tried booking a simple RT in Chrome to see if things had gotten more broken but it seems to be working....

Yeah, it used to not work for me in Firefox, so I'd use Safari, now it's erroring out in Safari as well.

Firefox also has the problem of not remembering you're logged in and prompting you to update your security after you've already logged in.

I too grow weary of United's "dog ate my homework" technology excuses.

Apr 7, 2016 | 12:05 pm

#1639

chavala

Join Date: Mar 2011

Location: MFR

Programs: UA 1K 2MM

Posts: 3,339

Quote:

Originally Posted by EZEDoesIt

And to think that I had applied for a job to help build this new website... I'm so grateful that the position was put "on hold" and they never got back to me! How embarrassing it would have been to have to admit to being involved in this project.

But what if you were just the person they needed to make it perfect

Apr 7, 2016 | 12:25 pm

#1640

edcho

Join Date: May 2011

Posts: 5,815

Quote:

Originally Posted by TomMM

Or maybe outsource their booking site to Google.

Might as well have Google (or whomever) do the entire PSS from scratch. Get rid of those mainframes

Apr 7, 2016 | 12:48 pm

#1641

ctownflyer

Join Date: Feb 2004

Location: CLE

Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM

Posts: 4,889

Quote:

Originally Posted by EmailKid

Ya, it was OK.

I don't know exactly on what the new UA site is based, but when it was rolled out it was clearly a hybrid of PMCO and whatever else was added. But even fairly recently I would be taken to the old PMCO pages.

The new site was built from the ground up, but it was supposed to have launched in 2013. By 2015 it still was a work-in-progress and they just went live with the new booking engine to show they had accomplished something.

That's what's been a disaster since day 1. They beta tested it, we found thousands of bugs, and they still went live with it anyway. The old PMCO parts are ugly but work fine.

Apr 7, 2016 | 12:52 pm

#1642

narvik

Join Date: May 2010

Location: AVP & PEK

Programs: UA 1K 2MM

Posts: 7,877

Quote:

Originally Posted by ctownflyer

The old PMCO parts are ugly but work fine.

And I wouldn't even agree they are/were ugly; 'basic" yes, but as you wrote, at least they WORKED, and were decently fast too.

Apr 7, 2016 | 12:55 pm

#1643

ctownflyer

Join Date: Feb 2004

Location: CLE

Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM

Posts: 4,889

Quote:

Originally Posted by narvik

And I wouldn't even agree they are/were ugly; 'basic" yes, but as you wrote, at least they WORKED, and were decently fast too.

Unfortunately the internet nowadays is all about how pretty it is, with no thought about the functionality of it.
They replaced a perfectly functional and fast site with this heaping pile of garbage that truly is deserves the .bomb moniker.

Apr 7, 2016 | 1:21 pm

#1644

EmailKid

Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist

Join Date: Aug 2002

Location: YYJ/YVR and back on Van Isle ....... for now

Programs: UA lifetime MM / *A Gold

Posts: 14,685

Quote:

Originally Posted by ctownflyer

Unfortunately the internet nowadays is all about how pretty it is, with no thought about the functionality of it.

I don't think I'm the first to point this out, but an attempt was to "tabletize" it, i.e. make it look like an app for phone or tablet.

Look how that turned out for Windows 8

Apr 7, 2016 | 3:02 pm

#1645

t325

Join Date: Jun 2006

Location: STL

Posts: 1,574

Quote:

Originally Posted by EmailKid

I don't think I'm the first to point this out, but an attempt was to "tabletize" it, i.e. make it look like an app for phone or tablet.

Look how that turned out for Windows 8

That was my thought when I first saw the new UA.com. It looks like Windows 8. That's not a good thing.

Apr 7, 2016 | 7:05 pm

#1646

Whatagoodboy

Join Date: Jul 2008

Location: San Antonio TX

Programs: CO Plat, US Air Silver, SPG Gold

Posts: 79

Site functionality has completely stopped since yesterday

United.com does not allow me any more reservations. Error messages always after the first leg of the trip. This disaster has been going on now for weeks.

Last edited by WineCountryUA; Apr 7, 2016 at 9:52 pm Reason: Removed veiled profanity reference & OT item

Apr 7, 2016 | 7:16 pm

#1647

findark

Flyertalk Evangelist, Moderator: United Airlines MileagePlus

Join Date: Nov 2014

Location: MSP

Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found

Posts: 16,145

For many cookie-derived issues, including not staying logged in and not being able to complete a search, I find that using your browser's version of Incognito Mode helps. So does clearing cookies, for about two page loads.

Apr 8, 2016 | 7:31 am

#1648

Silver Fox

FlyerTalk Evangelist

Join Date: Apr 2009

Location: Democratic People's Republic of the UK

Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet

Posts: 21,932

Quote:

Originally Posted by EmailKid

I don't think I'm the first to point this out, but an attempt was to "tabletize" it, i.e. make it look like an app for phone or tablet.

Look how that turned out for Windows 8

My company has tabletized all our intranet pages and the consensus amongst the grown-ups was that it was not ready for prime time. Needless to say that did not stop the "execs" rolling it out to the internet. I have not been in a client meeting since where it hasn't been mentioned that it is a POS, and that they cannot find anything, and if this is an example of our new strategy well we can take a hike.