Last edit by: physioprof
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Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
#1546
FlyerTalk Evangelist



Join Date: Jul 2008
Location: IAH
Programs: UA Plat, DL Silver, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 13,500
#1547




Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,123
It honestly seems things are gradually getting WORSE - it's unreal that this has been allowed to continue for this long! I needed to book a flight to Korea in a few weeks - best price on UA was something like $20k in J with three stops lol - Google flights sorted it out (and with 1 stop) but it shouldn't be this hard!
I know there have been people let go in IT lately - apparently just not the right ones...
#1548




Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
#1549
Join Date: Jan 2013
Programs: UA 1K, Hilton Gold, Marriott Gold
Posts: 304
I've been trying to buy a ticket for the last two days with no luck, either on the website or the app. I love the app message: "Something went wrong".
That's certainly one way to put it.
That's certainly one way to put it.
#1550
FlyerTalk Evangelist




Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,480
#1551


Join Date: Aug 2011
Location: BWI
Programs: UA 1MM & 1K, Marriott Titanium, Hilton Diamond
Posts: 256
Trying to book BWI-NRT 9/3/16, NRT-BWI 9/26/16. Looks like its confused as heck, it seems to be mostly showing B, Y, and P fares. And showing Y as lowest, B as flexible. Weird. Advanced mode is showing the lower fare buckets available. Seems consistently wrong across web and app, and whether logged in or not. It was actually working fine earlier today, then did another search, and it stopped working. So I guess someone hit some button somewhere and broke it right then. Sigh.
Edit: Interesting, it only seems to effect BWI-NRT on 9/3. Other destinations look correct, and other dates BWI-NRT are OK.
Edit: Interesting, it only seems to effect BWI-NRT on 9/3. Other destinations look correct, and other dates BWI-NRT are OK.
#1552
Join Date: Dec 2012
Location: NYC
Programs: Mileage Plus
Posts: 14
Still a problem April 5 & 6. Tried with different browsers as well. Strangely, worked somewhat better when I was not logged in at the site. No reply from United web support.
#1553




Join Date: Jun 2004
Location: Washington, DC
Programs: UA Gold 1MM, AA EXP, HH Diamond, MR Gold, Avis PC, Hertz PC
Posts: 1,263
I also am unable to pull up flights from Google Flights. Don't know if this is a new issue but the click-through just takes me to the homepage, rather than the flight booking page.
#1554
FlyerTalk Evangelist




Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,454
Wonder if they are doing some updates / changes that have impacted things to make it even worse. Today is the day they were supposedly going to release an update that would fix the Expert Mode problem.
Sad that both UA Insider and UA Digital Insider are both silent on the degrading United.com experience.
Sad that both UA Insider and UA Digital Insider are both silent on the degrading United.com experience.
#1555




Join Date: May 2000
Location: IAH
Programs: UA 1K 3MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,339
I hope that those of you who experience this will either tweet United or post on the Facebook page. The more public attention this gets the more likely it is to be fixed.
#1556


Join Date: Oct 2013
Programs: Marriott Gold,
Posts: 115
I'm having the same error message.
PLUS I am continually logged out of the site (even after going through their "added security" of picking answers to stupid questions). I log in, then I click on "reservations" and see that I'm logged out again!
Driving me mad.
PLUS I am continually logged out of the site (even after going through their "added security" of picking answers to stupid questions). I log in, then I click on "reservations" and see that I'm logged out again!
Driving me mad.
#1557
A FlyerTalk Posting Legend




Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,401
The new website is an unmitigated disaster.
#1558




Join Date: Jan 2010
Location: EWR, NJ
Programs: UA 2 MM, UA 1K
Posts: 663
With GREAT difficulty managed to book one ticket and now can't get the other booked. The Google flights link to UA doesn't pull up the flights and UA just says to see the error message, of which there is none, and won't return any flights at all. Best I can do is to get an outbound to come up but even that I can't get for the last 30 minutes.
And now no other sites will find the flights. What have they done??????
And now no other sites will find the flights. What have they done??????
Last edited by dogloverjb; Apr 6, 2016 at 10:40 am
#1559




Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; DL Silver; Amtrak Select Plus;Hilton Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,497
using "edit search" causes web site error
I was shopping for flights and I could get an itinerary to come up, but if I clicked on "edit search," changed the search parameters, and then tried to select one of the new flights that appeared, I just got an error message. The only work around was to log out and back in and then to enter the new search parameters. I lost count of how many times I had to log out and back in during my flight searching.
I've been encountering this problem for at least several days now.
I've been encountering this problem for at least several days now.
#1560


Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,075
Can't book a ticket this morning on two browsers. I'm getting the error message:
We were not able to find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada; elsewhere contact your local United Reservations Office.
I check prices almost every day and have had no trouble until today. I purchased a ticket yesterday without issue.
We were not able to find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada; elsewhere contact your local United Reservations Office.
I check prices almost every day and have had no trouble until today. I purchased a ticket yesterday without issue.



