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Functionality issues/questions with "New" (Fall 2015) United.com

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Old Apr 7, 2016, 2:59 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: physioprof
Originally Posted by Kmxu
If you want to use the old site, as mentioned upthread, you clear the cache and history on your browser and type in "ual.com". This should work.
As of Oct. 26, 2015 it no longer seems possible to access the old version of the website.

Related thread
Consolidated: Is united.com or parts of it down?

Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:

Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
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Functionality issues/questions with "New" (Fall 2015) United.com

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Old Apr 4, 2016 | 11:54 pm
  #1546  
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Originally Posted by Michilander
... but if I were ready to book under these circumstances I would call and dare them to ask me for $25.
I thought about doing that but realized I'd be yelling at people powerless to do anything about the root cause of the problem.
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Old Apr 4, 2016 | 11:55 pm
  #1547  
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Originally Posted by kb1992
It seems that UA doesn't want us to buy tickets online???

How much revenue is lost because of their IT incompetence?

This is getting worse, and absurd.

CEO Oscar needs to know this.
I've been patiently waiting for this to all get sorted out - and my frustration level is quickly rising as I need to book a bunch of trips - and the website is an utter disaster to use right now - unexplained "Error" pages - timeouts, just plain wrong information displayed, fare buckets all messed up (if they even show), direct flights not offered when they exist, etc...

It honestly seems things are gradually getting WORSE - it's unreal that this has been allowed to continue for this long! I needed to book a flight to Korea in a few weeks - best price on UA was something like $20k in J with three stops lol - Google flights sorted it out (and with 1 stop) but it shouldn't be this hard!

I know there have been people let go in IT lately - apparently just not the right ones...
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Old Apr 5, 2016 | 7:33 am
  #1548  
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Originally Posted by krazykanuck
I thought about doing that but realized I'd be yelling at people powerless to do anything about the root cause of the problem.
But not powerless to waive the call-in fee because the website is hosed.
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Old Apr 5, 2016 | 4:47 pm
  #1549  
 
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I've been trying to buy a ticket for the last two days with no luck, either on the website or the app. I love the app message: "Something went wrong".

That's certainly one way to put it.
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Old Apr 5, 2016 | 6:35 pm
  #1550  
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Originally Posted by djmp
Error

Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
yeah, I have been unsuccessfully trying to book tickets for weeks. Looks like UA does not want my business
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Old Apr 5, 2016 | 9:15 pm
  #1551  
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Trying to book BWI-NRT 9/3/16, NRT-BWI 9/26/16. Looks like its confused as heck, it seems to be mostly showing B, Y, and P fares. And showing Y as lowest, B as flexible. Weird. Advanced mode is showing the lower fare buckets available. Seems consistently wrong across web and app, and whether logged in or not. It was actually working fine earlier today, then did another search, and it stopped working. So I guess someone hit some button somewhere and broke it right then. Sigh.

Edit: Interesting, it only seems to effect BWI-NRT on 9/3. Other destinations look correct, and other dates BWI-NRT are OK.
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Old Apr 6, 2016 | 12:29 am
  #1552  
 
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Still a problem April 5 & 6. Tried with different browsers as well. Strangely, worked somewhat better when I was not logged in at the site. No reply from United web support.
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Old Apr 6, 2016 | 5:48 am
  #1553  
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Originally Posted by djmp
Error

Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
I'm trying to book some tickets this morning and keep getting error messages.

I also am unable to pull up flights from Google Flights. Don't know if this is a new issue but the click-through just takes me to the homepage, rather than the flight booking page.
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Old Apr 6, 2016 | 6:15 am
  #1554  
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Wonder if they are doing some updates / changes that have impacted things to make it even worse. Today is the day they were supposedly going to release an update that would fix the Expert Mode problem.

Sad that both UA Insider and UA Digital Insider are both silent on the degrading United.com experience.
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Old Apr 6, 2016 | 6:18 am
  #1555  
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I hope that those of you who experience this will either tweet United or post on the Facebook page. The more public attention this gets the more likely it is to be fixed.
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Old Apr 6, 2016 | 6:55 am
  #1556  
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Angry

I'm having the same error message.

PLUS I am continually logged out of the site (even after going through their "added security" of picking answers to stupid questions). I log in, then I click on "reservations" and see that I'm logged out again!
Driving me mad.
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Old Apr 6, 2016 | 8:25 am
  #1557  
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Originally Posted by goodeats21
Wonder if they are doing some updates / changes that have impacted things to make it even worse. Today is the day they were supposedly going to release an update that would fix the Expert Mode problem.
They try to "fix" one thing and three more break.

The new website is an unmitigated disaster.
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Old Apr 6, 2016 | 10:13 am
  #1558  
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With GREAT difficulty managed to book one ticket and now can't get the other booked. The Google flights link to UA doesn't pull up the flights and UA just says to see the error message, of which there is none, and won't return any flights at all. Best I can do is to get an outbound to come up but even that I can't get for the last 30 minutes.

And now no other sites will find the flights. What have they done??????

Last edited by dogloverjb; Apr 6, 2016 at 10:40 am
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Old Apr 6, 2016 | 10:20 am
  #1559  
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using "edit search" causes web site error

I was shopping for flights and I could get an itinerary to come up, but if I clicked on "edit search," changed the search parameters, and then tried to select one of the new flights that appeared, I just got an error message. The only work around was to log out and back in and then to enter the new search parameters. I lost count of how many times I had to log out and back in during my flight searching.

I've been encountering this problem for at least several days now.
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Old Apr 6, 2016 | 10:43 am
  #1560  
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Can't book a ticket this morning on two browsers. I'm getting the error message:

We were not able to find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada; elsewhere contact your local United Reservations Office.

I check prices almost every day and have had no trouble until today. I purchased a ticket yesterday without issue.
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