Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Apr 4, 2016 | 8:31 am
#1531
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
Can't do round trip?
For the past week or so the website has erred out on me any time I try to do a round trip. Been having to look at everything as a one way. Anyone else having this problem?
Apr 4, 2016 | 8:47 am
#1532
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,571
Yes. I am having problems even loading up the reservations page. It gives me an error and doesnt load up. Refreshing fixes it, but it pops up again along the line.
Apr 4, 2016 | 9:34 am
#1533
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
Beginning to wonder, by the way, if we are ever going to get a summer time business sale this year.
Apr 4, 2016 | 10:49 am
#1534
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.7MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,120
Not sure how long this has been going on but it's happening to me all weekend and this morning.
Apr 4, 2016 | 2:04 pm
#1535
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
, I have found that starting the process as if I was booking a one way ticket and then changing the option to round trip once the one way page appears works for me
Apr 4, 2016 | 5:09 pm
#1536
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
I've actually tried that, only to have it err out on me after I select the outbound flight. Never get to see the inbound flights.
Apr 4, 2016 | 7:08 pm
#1537
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: UA Plat, DL Silver, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 13,500
Error
We’re sorry, but united.com was unable to complete your request.
Please try again later or contact Web Support in the U.S. and Canada at 1-888-491-6573, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
We’re sorry, but united.com was unable to complete your request.
Please try again later or contact Web Support in the U.S. and Canada at 1-888-491-6573, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
Apr 4, 2016 | 7:29 pm
#1538
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Apr 4, 2016 | 8:15 pm
#1539
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
Apr 4, 2016 | 8:21 pm
#1540
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Apr 4, 2016 | 8:34 pm
#1541
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: UA Plat, DL Silver, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 13,500
I've been having the same issue all night. Gave up and grabbed my Android. I was able to search for flights with the app, but then it errored out when it made me sign into my MP account. Cast that aside and grabbed my iPad. Started from square one again, and was able to successfully search, login, and book my flight.
Near insanity, requiring 3 devices and 3 different operating systems to book a simple domestic flight.
Near insanity, requiring 3 devices and 3 different operating systems to book a simple domestic flight.
Apr 4, 2016 | 8:54 pm
#1542
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 1,072
Can't make any bookings tonight...
Error
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Apr 4, 2016 | 10:01 pm
#1543
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
Tried the home page, same result. Got the error message right after selecting the outbound flight.
Have to wonder if the phone lines are jammed these days. I have just been checking fares for some possible trips, but if I were ready to book under these circumstances I would call and dare them to ask me for $25.
I've been having the same issue all night. Gave up and grabbed my Android. I was able to search for flights with the app, but then it errored out when it made me sign into my MP account. Cast that aside and grabbed my iPad. Started from square one again, and was able to successfully search, login, and book my flight.
Near insanity, requiring 3 devices and 3 different operating systems to book a simple domestic flight.
Near insanity, requiring 3 devices and 3 different operating systems to book a simple domestic flight.
Apr 4, 2016 | 10:36 pm
#1544
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,307
How much revenue is lost because of their IT incompetence?
This is getting worse, and absurd.
CEO Oscar needs to know this.
Apr 4, 2016 | 10:48 pm
#1545
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,307
This is utterly unbelievable. The new website is useless, and a piece of total junk.
UA IT incompetence has reached an all time high.
Wonder how much revenue is lost.
Oscar, CEO needs to know this.