Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Apr 12, 2016 | 8:58 pm
#1681
Join Date: Jul 2012
Posts: 1,319
united.com - unexplained behavior
Not sure where to report this - feel free to move as necessary. I made a reservation that includes a few UA segments, and subsequently added it to my account on united.com.
Now, when I log into my account using Firefox - there is nothing under "change or view existing reservations"
When I log in using Safari (from the same computer, mind you) - the reservation is listed under "existing reservations"
I re-added it in Firefox twice. Re-adding seems to be broken as well - I am asked for account and password on the next screen, as if not logged in, then reservation seems to get added and stick around until the end of Firefox session. Then it's gone again - but only in Firefox. It's visible in Safari all the time.
How the heck is that even possible? (I might try to fake browser agent and see what happens)
Now, when I log into my account using Firefox - there is nothing under "change or view existing reservations"
When I log in using Safari (from the same computer, mind you) - the reservation is listed under "existing reservations"
I re-added it in Firefox twice. Re-adding seems to be broken as well - I am asked for account and password on the next screen, as if not logged in, then reservation seems to get added and stick around until the end of Firefox session. Then it's gone again - but only in Firefox. It's visible in Safari all the time.
How the heck is that even possible? (I might try to fake browser agent and see what happens)
Apr 12, 2016 | 9:03 pm
#1682
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 2MM 1K
Posts: 16,602
I've had active reservations show up under the "Inactive" tab a couple of times. The location of the reservation didn't affect the reservations themselves.
Apr 12, 2016 | 9:05 pm
#1683
Join Date: Jul 2012
Posts: 1,319
Nothing under inactive either in Firefox. I have two browsers open side by side, signed out and back in just now - one shows the reservation, another shows empty page.
Honestly, this is some high grade voodoo. It takes extra work to be able to implement something like this.
Honestly, this is some high grade voodoo. It takes extra work to be able to implement something like this.
Apr 12, 2016 | 9:12 pm
#1684
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,926
I am having trouble logging in. Plus when I try to book a ticket, it comes backed that it failed. Obviously, united.com is down.
Getting:
Error
We’re sorry, but united.com was unable to complete your request.
─Please try again later or contact Web Support in the U.S. and Canada at 1-888-491-6573, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
Getting:
Error
We’re sorry, but united.com was unable to complete your request.
─Please try again later or contact Web Support in the U.S. and Canada at 1-888-491-6573, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
Apr 12, 2016 | 9:14 pm
#1685
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,608
In my experience, .bomb has become very unstable under Firefox. If there is any doubt, delete all the United cookies (hamburger menu, options, privacy, remove individual cookies).
This often helps when I get unexplainable behavior. Hint: don't blame it on the browser
This often helps when I get unexplainable behavior. Hint: don't blame it on the browser
Apr 12, 2016 | 9:16 pm
#1686
Join Date: Jul 2012
Posts: 1,319
In my experience, .bomb has become very unstable under Firefox. If there is any doubt, delete all the United cookies (hamburger menu, options, privacy, remove individual cookies).
This often helps when I get unexplainable behavior. Hint: don't blame it on the browser
This often helps when I get unexplainable behavior. Hint: don't blame it on the browser
Also - for security reasons my browsers are set up to delete all cookies on restart, so I just tried both "from the clean slate". Same result.
Apr 12, 2016 | 10:03 pm
#1687
Join Date: Mar 2007
Location: IAD, DCA, SAN
Programs: UA 1K, Hertz PC, AMEX PLAT
Posts: 1,236
United.com government portal is down on Edge. It works on IE9. On Edge, I cannot press the submit button.
Apr 13, 2016 | 7:10 am
#1688
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.7MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,120
Apr 13, 2016 | 10:08 am
#1689
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,356
still?
I thought they solved this issue a few days ago?
"We are unable to process your request. Please see the message below for details."
"We are unable to process your request. Please see the message below for details."
Apr 13, 2016 | 11:38 am
#1690
Join Date: Jun 2002
Location: Various tier levels of frequent flyer/hotel plans received for bellyaching about minor flaws in the service I received.
Posts: 610
Apr 14, 2016 | 7:16 pm
#1691
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 2MM
Posts: 7,881
wwww.united.com
Wanted to book a Hertz car through united.com, and the clickable link kept giving a SERVER NOT FOUND error. Rather odd I thought, until realizing that the link was:
http://wwww.united.com/hertz?int_source=loyalty&mode... etc.
Pure genius, IT dept, pure genius!
http://wwww.united.com/hertz?int_source=loyalty&mode... etc.
Pure genius, IT dept, pure genius!
Apr 15, 2016 | 11:31 am
#1692
Join Date: Feb 2004
Posts: 525
Not able to retrieve any receipt for future reservations
We were unable to process your eTicket receipt. Processing may take up to 15 minutes.
If you continue to have problems obtaining a receipt, please contact 1-800-UNITED-1 (1-800-864-8331) or send an e-mail to [email protected] for assistance.
If you would like to request a new receipt and you completed your travel within the past 7 days, please click here and follow the instructions provided.
Thank you for choosing United Airlines
If you continue to have problems obtaining a receipt, please contact 1-800-UNITED-1 (1-800-864-8331) or send an e-mail to [email protected] for assistance.
If you would like to request a new receipt and you completed your travel within the past 7 days, please click here and follow the instructions provided.
Thank you for choosing United Airlines
Apr 16, 2016 | 11:29 am
#1693
Join Date: Jun 2008
Location: Central Florida
Programs: MP 1K/Onepass Plat 1MM, SPG Plat, Marriott Plat
Posts: 565
united.com - still a mess
I can't book any flights, domestic or TATL..
It's been several weeks of this nonsense!
It's been several weeks of this nonsense!
Apr 16, 2016 | 1:59 pm
#1694
Join Date: Jun 2006
Location: san francisco
Programs: No airline status whatsoever, Chase URs, HHonors Diamond, IHG Platinum
Posts: 577
I cannot imagine what is going with UA website. I have booked two Delta flights in the past 6 weeks because I cannot get the UA website to cooperate retrieving information. I surely don't trust it to book any flights. WTH are they DOING?
Apr 17, 2016 | 8:52 am
#1695
Join Date: Jul 2010
Location: CMH
Programs: UA Plat, 1.2MM, HH Lifetime Diamond, Marriott Gold
Posts: 756
Unable to process your request
Searching for basic RT flights is not working (4/17/16 @10:50AM EDT) Simple search, no awards or anything "exotic" and not even logged in for fear of cookie issues. This is just sad.....