Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
#1471




Join Date: Nov 2004
Location: APC/SFO
Programs: UA1K to UA Gold and probably never going back
Posts: 296
Considering they can't even spell Brussels correctly in their big, red homepage alert, there's little hope lol.
#1472




Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 2MM
Posts: 7,875
Someone in IT copied and pasted it from a Dutch website?
#1473
Flyertalk Evangelist, Moderator: United Airlines MileagePlus


Join Date: Nov 2014
Location: MSP
Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found
Posts: 16,145
PHX87CM1 SEA to SEL:
Code:
Category 8: Stopover restrictions
2 STOPOVERS PERMITTED ON THE PRICING UNIT - 1 IN EACH
DIRECTION AT USD 100.00 EACH
NONE IN GUAM
PERMITTED IN AREA 3.
CHILD/INFANT DISCOUNTS APPLY.
Category 12: Surcharges
A SURCHARGE OF USD 400.00 PER DIRECTION WILL BE ADDED TO
THE APPLICABLE FARE FOR TRAVEL WHEN TRAVEL IS TO/FROM/VIA
JAPAN. APPLIES PER ADULT. CHILD/INFANT DISCOUNTS APPLY.
PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING
ANY OZ FLIGHT OPERATED BY OZ
ANY UA FLIGHT OPERATED BY OZ
ANY 7C FLIGHT OPERATED BY 7C
ANY UA FLIGHT OPERATED BY 7C.
#1474
FlyerTalk Evangelist



Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Plat
Posts: 13,345
Looking at a RT SEA-KIX in late June using the "lowest business fare" panel on the far right of the "economy" screen. So picked an outbound SEA-SFO-KIX on UA at approx $3700, then go to return fares. Most of them are similar amounts, but part-way down the page, for flights involving a leg on Asiana, e.g. KIX-ICN-SFO-SEA, the fare is shown as $0. OK, just for fun, select that & get an all-in fare somewhere in the $4000 range. BTW, an all-UA RT prices to approx $7k. Can someone explain this ... does it get an all-inclusive RT fare or a magic glitch in the software. If so, maybe I should buy a Lotto ticket.
I recommend one of the better flight search site, like Google Flights or ITA Software or Hipmunk.
No, you can book it, make the ICN/KIX connections, and be fine.
#1475
Join Date: Jun 2002
Location: Potomac MD
Programs: UA MP 1K
Posts: 7,182
I am using Chrome, so I decide to see if there is a problem with my password. I enter my MP number and name. It can't find me.
We could not process your request. Please see the message below and make revisions.
The traveler information you entered does not match our records. Please revise the travelers name and/or the frequent flyer program account number.
They are telling me that I don't know my name. I could imagine that I might forget my MP number (though this is not the case, unless my 1K card is wrong). But I do remember my name even if the bomb doesn't.
We could not process your request. Please see the message below and make revisions.
The traveler information you entered does not match our records. Please revise the travelers name and/or the frequent flyer program account number.
They are telling me that I don't know my name. I could imagine that I might forget my MP number (though this is not the case, unless my 1K card is wrong). But I do remember my name even if the bomb doesn't.
#1476
Join Date: Sep 2009
Location: IAH & PHL
Programs: United Premier Silver
Posts: 326
I was unable to change my flight on Sunday night. I'd tinkered with the idea of upping my departure from Tuesday to Monday but I couldn't do it on the regular site, mobile site or the app.
I would click on "change my flight" and it would give me an error and tell me to call in.
I would click on "change my flight" and it would give me an error and tell me to call in.
#1477




Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 2MM
Posts: 7,875
I should hold off booking anything for the next few months. Luckily I am already set until end of June (unless there's an unexpected trip).
Looked at a possible one-way EWR-DEL on April 9.
On United.com the cheapest is EWR-DEL with one stop in HKG at $2143 (Q + Y). Direct EWR-DEL is $3599 (B). NOTHING is showing up in low buckets AT ALL anymore.
Google flights finds the cheapest United flight as: LGA-ORD-EWR-DEL in (T + W and taking 29 hours) for $902 and wants to book it on united.com???
WHAT IS GOING ON????
No GPU or RPU searches possible now.
Looked at a possible one-way EWR-DEL on April 9.
On United.com the cheapest is EWR-DEL with one stop in HKG at $2143 (Q + Y). Direct EWR-DEL is $3599 (B). NOTHING is showing up in low buckets AT ALL anymore.
Google flights finds the cheapest United flight as: LGA-ORD-EWR-DEL in (T + W and taking 29 hours) for $902 and wants to book it on united.com???
WHAT IS GOING ON????
No GPU or RPU searches possible now.
#1479


Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,124
I booked an LX (intra-europe) flight today, it took an hour to ticket. I then discovered that even booking via UA I'm getting the "light" fares, decided to cancel (2-3 hours after booking). The website errored out after the screen where you choose between refund or flight credit (I selected refund).
Now I don't know what's happening with my payment. The flight initially appeared under cancelled itineraries, and now appears under "Inactive" itineraries. I see the following banner, but selecting "Change flights" also errors out. There's still a hold on my payment card, so no idea what's going on.
"Your itinerary cannot be retrieved because it has been cancelled. You may use the remaining value of your ticket toward a new flight by selecting the "Change Flight" link below. A change fee may apply.
// Edit: turns out my "inactive" itinerary has a cancel link, which lets me choose between refund and credit again, this errors out again. I guess that means the refund didn't work. I might try calling tomorrow, but worst case I'll have to chargeback...
// Edit: 3 tries later, the cancellation worked? Except now it claims it's giving me credit instead of refunding.
Now I don't know what's happening with my payment. The flight initially appeared under cancelled itineraries, and now appears under "Inactive" itineraries. I see the following banner, but selecting "Change flights" also errors out. There's still a hold on my payment card, so no idea what's going on.
"Your itinerary cannot be retrieved because it has been cancelled. You may use the remaining value of your ticket toward a new flight by selecting the "Change Flight" link below. A change fee may apply.
// Edit: turns out my "inactive" itinerary has a cancel link, which lets me choose between refund and credit again, this errors out again. I guess that means the refund didn't work. I might try calling tomorrow, but worst case I'll have to chargeback...
// Edit: 3 tries later, the cancellation worked? Except now it claims it's giving me credit instead of refunding.
#1480
A FlyerTalk Posting Legend




Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,381
I booked an LX (intra-europe) flight today, it took an hour to ticket. I then discovered that even booking via UA I'm getting the "light" fares, decided to cancel (2-3 hours after booking). The website errored out after the screen where you choose between refund or flight credit (I selected refund).
Now I don't know what's happening with my payment. The flight initially appeared under cancelled itineraries, and now appears under "Inactive" itineraries. I see the following banner, but selecting "Change flights" also errors out. There's still a hold on my payment card, so no idea what's going on.
Now I don't know what's happening with my payment. The flight initially appeared under cancelled itineraries, and now appears under "Inactive" itineraries. I see the following banner, but selecting "Change flights" also errors out. There's still a hold on my payment card, so no idea what's going on.
The reservation is cancelled, but you have to call to get a refund. The agent may tell you the refund has been properly requested, but it has not. You will never get your money back without agent intervention.
#1481




Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 2MM
Posts: 7,875
Sorry, I normally agree with you, but this is not true in my experience on the international routes that I have been flying. I normally see low buckets (T, S, W, Q) on UA even on direct one-way flights.
Of course it will be dependent on availability.
But I'd not use the phrase "That is normal." ESPECIALLY describing anything related to united.com as of late!
#1482
A FlyerTalk Posting Legend




Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,381
#1483
Flyertalk Evangelist, Moderator: United Airlines MileagePlus


Join Date: Nov 2014
Location: MSP
Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found
Posts: 16,145
I should hold off booking anything for the next few months. Luckily I am already set until end of June (unless there's an unexpected trip).
Looked at a possible one-way EWR-DEL on April 9.
On United.com the cheapest is EWR-DEL with one stop in HKG at $2143 (Q + Y). Direct EWR-DEL is $3599 (B). NOTHING is showing up in low buckets AT ALL anymore.
Google flights finds the cheapest United flight as: LGA-ORD-EWR-DEL in (T + W and taking 29 hours) for $902 and wants to book it on united.com???
WHAT IS GOING ON????
No GPU or RPU searches possible now.
Looked at a possible one-way EWR-DEL on April 9.
On United.com the cheapest is EWR-DEL with one stop in HKG at $2143 (Q + Y). Direct EWR-DEL is $3599 (B). NOTHING is showing up in low buckets AT ALL anymore.
Google flights finds the cheapest United flight as: LGA-ORD-EWR-DEL in (T + W and taking 29 hours) for $902 and wants to book it on united.com???
WHAT IS GOING ON????
No GPU or RPU searches possible now.
LGA-ORD-EWR-DEL is a really clever way to backtrack without officially backtracking, and fares as NYC to CHI // CHI to DEL.
If K space were open it would almost be cheaper than any OW to book an EWR-DEL RT and throw away the return
#1484
FlyerTalk Evangelist



Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Plat
Posts: 13,345
Is it just me, or is there something funny going on with buying LX-operated tickets through the website? I've been trying for the last day to purchase a ticket for LHR-ZRH-NRT. I can get to the final purchase page, but after hitting 'Purchase', I get
***
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
Reference your confirmation number:
***
and there is no confirmation number. Yesterday when I tried to call in the purchase, I was quoted a Q fare that was 3 times the cost of the ticket online. Today when I called in, I was told that united.com can only sell me a ticket operated by UA or LH ?!
***
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
Reference your confirmation number:
***
and there is no confirmation number. Yesterday when I tried to call in the purchase, I was quoted a Q fare that was 3 times the cost of the ticket online. Today when I called in, I was told that united.com can only sell me a ticket operated by UA or LH ?!
There also seems to be a discrepancy in pricing trips round-trip and multi-city and one-way. For multi-city, shouldn't the segments price out the same as one-way? (I am also getting the full fare option only for the multi city searches too and one time got only full fare economy options and discount first on another where the lowest Economy from EWR-FLL was mid $600 and First was mid $300.)
Has anyone else experienced this today or lately? It is driving me crazy since I want to book a trip and don't have confidence in what I am seeing.
Has anyone else experienced this today or lately? It is driving me crazy since I want to book a trip and don't have confidence in what I am seeing.
What routes? That's atypical here in Houston.
#1485




Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 2MM
Posts: 7,875
EWR-PEK (my most flown route. It gets boring!
)
Added: Well, I was trying to book a EWR-DEL one way and can confirm the high price OW, so I guess you and Kacee are indeed correct. PEK seems the [only?] exception. Shrugs!
)Added: Well, I was trying to book a EWR-DEL one way and can confirm the high price OW, so I guess you and Kacee are indeed correct. PEK seems the [only?] exception. Shrugs!
Last edited by narvik; Mar 23, 2016 at 7:57 pm Reason: added



