Originally Posted by televisor

I booked an LX (intra-europe) flight today, it took an hour to ticket. I then discovered that even booking via UA I'm getting the "light" fares, decided to cancel (2-3 hours after booking). The website errored out after the screen where you choose between refund or flight credit (I selected refund).

Now I don't know what's happening with my payment. The flight initially appeared under cancelled itineraries, and now appears under "Inactive" itineraries. I see the following banner, but selecting "Change flights" also errors out. There's still a hold on my payment card, so no idea what's going on.