Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
#1321




Join Date: Jun 2012
Location: New England
Programs: DL, UA, AA, B6, 2V, Marriott, Hilton, Hyatt
Posts: 6,130
I booked a multi-carrier itinerary a few weeks ago, and the site was very good at giving me my PNRs for the Brussels, Germanwings, and Lufthansa legs. Brussels was on its own PNR, and the Germanwings and Lufthansa were together on one PNR.
It's a good thing that I copied them down, because the next day, it was showing everything except my UA legs as part of the Lufthansa PNR. Of course, the Lufthansa PNR didn't work on the Brussels site, but the old Brussels PNR that it gave me the night before that I've copied down still works.
The site was ok when I booked the trip though. It handled the multi-carrier, multi-city award booking very well. It kept showing phantom availability on Swiss, so I booked on Lufthansa instead on the return.
It's a good thing that I copied them down, because the next day, it was showing everything except my UA legs as part of the Lufthansa PNR. Of course, the Lufthansa PNR didn't work on the Brussels site, but the old Brussels PNR that it gave me the night before that I've copied down still works.
The site was ok when I booked the trip though. It handled the multi-carrier, multi-city award booking very well. It kept showing phantom availability on Swiss, so I booked on Lufthansa instead on the return.
#1322
FlyerTalk Evangelist



Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
I booked a multi-carrier itinerary a few weeks ago, and the site was very good at giving me my PNRs for the Brussels, Germanwings, and Lufthansa legs. Brussels was on its own PNR, and the Germanwings and Lufthansa were together on one PNR.
It's a good thing that I copied them down, because the next day, it was showing everything except my UA legs as part of the Lufthansa PNR. Of course, the Lufthansa PNR didn't work on the Brussels site, but the old Brussels PNR that it gave me the night before that I've copied down still works.
The site was ok when I booked the trip though. It handled the multi-carrier, multi-city award booking very well. It kept showing phantom availability on Swiss, so I booked on Lufthansa instead on the return.
It's a good thing that I copied them down, because the next day, it was showing everything except my UA legs as part of the Lufthansa PNR. Of course, the Lufthansa PNR didn't work on the Brussels site, but the old Brussels PNR that it gave me the night before that I've copied down still works.
The site was ok when I booked the trip though. It handled the multi-carrier, multi-city award booking very well. It kept showing phantom availability on Swiss, so I booked on Lufthansa instead on the return.
-RM
#1323
FlyerTalk Evangelist




Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,473
I booked a multi-carrier itinerary a few weeks ago, and the site was very good at giving me my PNRs for the Brussels, Germanwings, and Lufthansa legs. Brussels was on its own PNR, and the Germanwings and Lufthansa were together on one PNR.
It's a good thing that I copied them down, because the next day, it was showing everything except my UA legs as part of the Lufthansa PNR. Of course, the Lufthansa PNR didn't work on the Brussels site, but the old Brussels PNR that it gave me the night before that I've copied down still works.
The site was ok when I booked the trip though. It handled the multi-carrier, multi-city award booking very well. It kept showing phantom availability on Swiss, so I booked on Lufthansa instead on the return.
It's a good thing that I copied them down, because the next day, it was showing everything except my UA legs as part of the Lufthansa PNR. Of course, the Lufthansa PNR didn't work on the Brussels site, but the old Brussels PNR that it gave me the night before that I've copied down still works.
The site was ok when I booked the trip though. It handled the multi-carrier, multi-city award booking very well. It kept showing phantom availability on Swiss, so I booked on Lufthansa instead on the return.
#1324




Join Date: Jun 2012
Location: New England
Programs: DL, UA, AA, B6, 2V, Marriott, Hilton, Hyatt
Posts: 6,130
What I meant was that my reservation in UA is telling me that my PNR for Brussels is now the same as the one for Lufthansa although it gave me the actual PNR for Brussels before.
On day of booking this is what it said:
Other Airlines booking codes:
Brussels Airlines: ABCDE
Germanwings: POIUY
Lufthansa: POIUY
Now, it says:
Brussels Airlines: POIUY
Germanwings: POIUY
Lufthansa: POIUY
Where ABCDE still works on the Brussels site and POIUY does not. Using ABCDE on Brussels correctly shows the leg before and the leg after the Brussels flights. Using POIUY brings up nothing on Brussels.
So, nothing has actually changed. The UA website just started lying to me about what the PNR is for the Brussels legs.
On day of booking this is what it said:
Other Airlines booking codes:
Brussels Airlines: ABCDE
Germanwings: POIUY
Lufthansa: POIUY
Now, it says:
Brussels Airlines: POIUY
Germanwings: POIUY
Lufthansa: POIUY
Where ABCDE still works on the Brussels site and POIUY does not. Using ABCDE on Brussels correctly shows the leg before and the leg after the Brussels flights. Using POIUY brings up nothing on Brussels.
So, nothing has actually changed. The UA website just started lying to me about what the PNR is for the Brussels legs.
#1325
FlyerTalk Evangelist




Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,473
What I meant was that my reservation in UA is telling me that my PNR for Brussels is now the same as the one for Lufthansa although it gave me the actual PNR for Brussels before.
On day of booking this is what it said:
Other Airlines booking codes:
Brussels Airlines: ABCDE
Germanwings: POIUY
Lufthansa: POIUY
Now, it says:
Brussels Airlines: POIUY
Germanwings: POIUY
Lufthansa: POIUY
Where ABCDE still works on the Brussels site and POIUY does not. Using ABCDE on Brussels correctly shows the leg before and the leg after the Brussels flights. Using POIUY brings up nothing on Brussels.
So, nothing has actually changed. The UA website just started lying to me about what the PNR is for the Brussels legs.
On day of booking this is what it said:
Other Airlines booking codes:
Brussels Airlines: ABCDE
Germanwings: POIUY
Lufthansa: POIUY
Now, it says:
Brussels Airlines: POIUY
Germanwings: POIUY
Lufthansa: POIUY
Where ABCDE still works on the Brussels site and POIUY does not. Using ABCDE on Brussels correctly shows the leg before and the leg after the Brussels flights. Using POIUY brings up nothing on Brussels.
So, nothing has actually changed. The UA website just started lying to me about what the PNR is for the Brussels legs.
#1326




Join Date: Jun 2012
Location: New England
Programs: DL, UA, AA, B6, 2V, Marriott, Hilton, Hyatt
Posts: 6,130
Yep. Booked on 1/29.
Just checked now. Old SN PNR still works while the LH PNR does not.
Using checkmytrip, it appears that my Germanwings (4U) leg now has a PNR of its own. Both the LH PNR and 4U PNR works on 4U's site. SN legs now appear under the LH PNR even though SN's site disagrees.
Just checked now. Old SN PNR still works while the LH PNR does not.
Using checkmytrip, it appears that my Germanwings (4U) leg now has a PNR of its own. Both the LH PNR and 4U PNR works on 4U's site. SN legs now appear under the LH PNR even though SN's site disagrees.
Last edited by diburning; Feb 15, 2016 at 1:25 am
#1327
FlyerTalk Evangelist




Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,450
Noticed a new glitch today. RDMs are displaying wildly inaccurate data in flight search. Unless United is really going to give me 75,000 RDMs on a $1,213 fare?
#1328
Flyertalk Evangelist, Moderator: United Airlines MileagePlus


Join Date: Nov 2014
Location: MSP
Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found
Posts: 16,145
#1329


Join Date: Mar 2005
Location: MDW/ORD and the late lamented Meigs Field...
Programs: UA 1MM Premier 1K, Hilton Gold, Marriott Titanium/ LT
Posts: 1,234
Quite bizarre. Several days ago, I changed my password and picked those blasted security questions (NO I DON"T REMEMBER MY MOST FAVORITE FOOD AS A CHILD...and yes, I could just decide to use "purple" as the answer).
Today, I went to check my reservations, and out of habit entered the old password. The website showed me all my Mileage Plus account stats, but "Manage Reservations" would show me reservations only one by one and only if I entered the confirmation numbers.
When I finally remembered the new password, and signed with it - poof! the usual list of all reservations.
Interesting data point about the back office integration of the different modules.
Today, I went to check my reservations, and out of habit entered the old password. The website showed me all my Mileage Plus account stats, but "Manage Reservations" would show me reservations only one by one and only if I entered the confirmation numbers.
When I finally remembered the new password, and signed with it - poof! the usual list of all reservations.
Interesting data point about the back office integration of the different modules.
#1330


Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 876
Looks like the latest site revision, done along with the new password modifications, broke the basic functionality. Unless I remove united.com cookies before logging in, the system logs me out when I do a flight search, so I cannot se information such as fare class availability. Once the system logs me out, cookies need to be removed again. I also get an error message trying to book a flight.
New united.com, same (lack of) quality control.
New united.com, same (lack of) quality control.
#1332
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
This afternoon, my login stopped working. It went right back to the login page.
I haven't done the security enhancement yet, and am still locked out of my account.
I haven't done the security enhancement yet, and am still locked out of my account.
#1333
FlyerTalk Evangelist




Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,473
Yep. Booked on 1/29.
Just checked now. Old SN PNR still works while the LH PNR does not.
Using checkmytrip, it appears that my Germanwings (4U) leg now has a PNR of its own. Both the LH PNR and 4U PNR works on 4U's site. SN legs now appear under the LH PNR even though SN's site disagrees.
Just checked now. Old SN PNR still works while the LH PNR does not.
Using checkmytrip, it appears that my Germanwings (4U) leg now has a PNR of its own. Both the LH PNR and 4U PNR works on 4U's site. SN legs now appear under the LH PNR even though SN's site disagrees.
#1334
FlyerTalk Evangelist



Join Date: Jul 2008
Location: IAH
Programs: UA Plat, DL Silver, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 13,500
I just had something similarly wonky happen. I logged on this afternoon with my PIN, no problem. I tried to log in just now with my PIN and it said I couldn't log in with a PIN if I had a valid password. Tried with my password but it didn't work. I clicked on "forgot password" and instead of going to the password reset, it logged me into my account. Straight up bizarre.
#1335


Join Date: Nov 2008
Location: DFW
Programs: UA peon (+decades 1K), AA Exec Plt
Posts: 1,120
I just had something similarly wonky happen. I logged on this afternoon with my PIN, no problem. I tried to log in just now with my PIN and it said I couldn't log in with a PIN if I had a valid password. Tried with my password but it didn't work. I clicked on "forgot password" and instead of going to the password reset, it logged me into my account. Straight up bizarre.
Obfuscation and chaos is not security.



