Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Feb 17, 2016 | 3:33 am
#1351
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,307
Feb 17, 2016 | 8:05 am
#1352
Join Date: Dec 2002
Location: Springfield,MO,USA
Programs: UA 1K MM, HH Diamond, Marriott Lifetime Titanium
Posts: 1,637
Unable to select flights online yesterday or today using Firefox or Chrome. Windows Edge worked. Didn't matter if I was signed in or not. Simple domestic round trip. Chose departing flight, instead of giving me the list of return flights I got:
We are unable to process your request. Please see the message below for details.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Feb 17, 2016 | 9:02 am
#1353
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
As I said a year ago to the folks asking why they still used 10 year old CO.com, watch out what you wish for 
Feb 17, 2016 | 12:45 pm
#1354
Join Date: Sep 2008
Location: LAX, MMH
Programs: MMH MVP Charter Member, UA 1K MM
Posts: 434
.Bomb stuck in foreign mode
I was recently in Japan and changed my country setting on .bomb to Japan (english). Now every time I log back in, the country sets back to Japan, even though I set it to USA each time.
Any way to avoid this?
Any way to avoid this?
Feb 17, 2016 | 12:51 pm
#1355
Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,116
Delete your cookies and clear your browser cache - this happens to me all the time....
Feb 17, 2016 | 1:43 pm
#1356
Join Date: Dec 2014
Posts: 834
I went to book LAS-PHX on May 6. Only one result shows up at $450.
Google Flights shows about 18 options ranging from $112-$338.
Come on UA IT!!!
Google Flights shows about 18 options ranging from $112-$338.
Come on UA IT!!!
Feb 17, 2016 | 1:48 pm
#1357
Join Date: Dec 2014
Posts: 834
https://www.united.com/ual/en/us/ or https://www.united.com/ual/en/jp/
Feb 17, 2016 | 3:31 pm
#1358
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA lowlife
Posts: 1,494
I am about to kill UA IT
Have tried all kinds of different search parameters for a not too complex multi city itinerary. Can't get what I want at all; even though all individual legs have F,A,C,D available it comes back with no biz or first available.
Of course calling in is impossible too as GS quotes long wait times. Which means I'd end up with some fake GS agent.
Have tried all kinds of different search parameters for a not too complex multi city itinerary. Can't get what I want at all; even though all individual legs have F,A,C,D available it comes back with no biz or first available.
Of course calling in is impossible too as GS quotes long wait times. Which means I'd end up with some fake GS agent.
Feb 20, 2016 | 7:43 am
#1359
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,450
Well, I see United is now plastering large "BUY MILES" ads right in the middle of itinerary displays on the reservations page.
So during my weekly Saturday morning checks to see what United has messed up, I get bombarded with crappy ad images...on every single itinerary.
Classy
So during my weekly Saturday morning checks to see what United has messed up, I get bombarded with crappy ad images...on every single itinerary.
Classy
Feb 20, 2016 | 8:05 am
#1360
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,307
UA web is insane
Can't even search a simple one-way fare PVG-BOS for October.
We are unable to process your request. Please see the message below for details.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
This drives me nuts!!!
We are unable to process your request. Please see the message below for details.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
This drives me nuts!!!
Feb 20, 2016 | 10:32 am
#1361
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Well, I see United is now plastering large "BUY MILES" ads right in the middle of itinerary displays on the reservations page.
So during my weekly Saturday morning checks to see what United has messed up, I get bombarded with crappy ad images...on every single itinerary.
Classy
So during my weekly Saturday morning checks to see what United has messed up, I get bombarded with crappy ad images...on every single itinerary.
Classy
Feb 20, 2016 | 12:42 pm
#1362
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
Reservations bug
Log into the website (firefox) put in revised password, no problem try to get to existing reservations , system loses you dumps you out and you have to re log in
Feb 20, 2016 | 2:44 pm
#1363
Join Date: Apr 2007
Location: SFO
Programs: UA
Posts: 100
Yesterday morning I was able to search for multi-city award travel but then last night and today I can pick my first flight but then I receive this message and it refuses to show me the second flight.
I vaguely recall this happening in the past too. Seems to be no rhyme and reason as for why and when it happens.
Currently having issues staying logged now, started around the same time as the award travel search issue. Highly irritating to log in, load a new page which shows me not logged in.
We are unable to process your request. Please see the message below for details.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Currently having issues staying logged now, started around the same time as the award travel search issue. Highly irritating to log in, load a new page which shows me not logged in.
Feb 20, 2016 | 3:31 pm
#1364
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 806
Agree with what KB1992 said..booking flights that include PVG give me nothing but that error over and over. Our planned trip is over a year away but even using dates within a 10 month time frame I just get errors.....Once I really start looking at my dates and keep getting errors I will be looking at other carriers.
It would also help if all of our booked itineraries would show up. My wife's account still does not show our ANC to LAS trip in July. It shows up on mine....makes on sense.
It would also help if all of our booked itineraries would show up. My wife's account still does not show our ANC to LAS trip in July. It shows up on mine....makes on sense.
Feb 22, 2016 | 11:49 am
#1365
Join Date: Jan 2013
Location: ORD
Programs: Mileage Plus Premier Silver
Posts: 29
UAL.com ticketing error
Hi all
So, been trying to buy a ticket all morning for some travel in April, and after I select the flight, I get the following error:
We are unable to process your request. Please see the message below for details.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
This is the first time I have tried to book since they changed the website, so wondering if it is a problem with my account, or if this is a glitch for today. Has anyone else received this error? It doesn't matter what flight I choose, or even the day - every selection ends up with this error.
Q
So, been trying to buy a ticket all morning for some travel in April, and after I select the flight, I get the following error:
We are unable to process your request. Please see the message below for details.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
This is the first time I have tried to book since they changed the website, so wondering if it is a problem with my account, or if this is a glitch for today. Has anyone else received this error? It doesn't matter what flight I choose, or even the day - every selection ends up with this error.
Q
Last edited by goalie; Feb 22, 2016 at 12:58 pm Reason: post moved to proper thread