Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
#601
A FlyerTalk Posting Legend




Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,397
Yes. You need to enable expert mode and click "details" under the flight information. Or search for upgradeable flights - same basic effect.
That's unacceptable. Hang up and call again.
I might even complain to 1kvoice if I got the agent's name.
I might even complain to 1kvoice if I got the agent's name.
#603
Suspended
Join Date: Sep 2015
Programs: MPlus,OW,Hotels.com
Posts: 130
- My current problems include
1.When on the English version of the website in Japan for some reason as I move for ward with the transaction the site does back to Japanese characters.
2. Even thought I state my preferences in Japan as American English the site always defaults back to local and Japanese language
3. I have had issues -one today changing a segment, got to the payment section then the site gives an error message to call reservations.On checking the instead of the single sector adjustments both sectors had been up graded to the higher fare selected in my change ($6000 ad collect) and loss of seat allocation.After finding someone at GS who new what they were doing it resulted in a the small fee change indicated on the website plus the change fee
1.When on the English version of the website in Japan for some reason as I move for ward with the transaction the site does back to Japanese characters.
2. Even thought I state my preferences in Japan as American English the site always defaults back to local and Japanese language
3. I have had issues -one today changing a segment, got to the payment section then the site gives an error message to call reservations.On checking the instead of the single sector adjustments both sectors had been up graded to the higher fare selected in my change ($6000 ad collect) and loss of seat allocation.After finding someone at GS who new what they were doing it resulted in a the small fee change indicated on the website plus the change fee
#604
FlyerTalk Evangelist




Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,477
first they fixed the PQD and RDM listings w/ partner flights ... my ineligibles with LH on 016 tickets went away and showed proper mileage. Now back to showing ineligible 
New low this p.m. Looking for BLR flights for next year and a $3k D-class o/w fare apparently earns $560 PQD and corresponding miles
really UA 
This is so wrong it is not funny anymore and apparently UA doesn't care a damn about it.

New low this p.m. Looking for BLR flights for next year and a $3k D-class o/w fare apparently earns $560 PQD and corresponding miles
really UA 
This is so wrong it is not funny anymore and apparently UA doesn't care a damn about it.
#605


Join Date: Sep 2010
Location: SLC
Programs: UA 1K, National Exec Elite, Hertz PC, Avis PC, Hilton Diamond, BW Diamond, Marriott Titanium
Posts: 227
I'm sure this has been posted, but I hate the one way pricing. Am I the only one who likes to see a trip total? It just saves a few clicks to see the total initially..
Last edited by asphaltman; Oct 17, 2015 at 11:51 am
#606




Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
Originally Posted by United
Thank you for responding to the letter of introduction from our new CEO,
Mr. Oscar Munoz. We are sorry to learn about your dissatisfaction with
United's newly-designed website. Our intention is to provide a
flyer-friendly online booking experience which allows customers to
quickly access details about their travel through widgets. Your
feedback is important to us, and our technology team will truly benefit
from your thoughts and suggestion.
Thank you for your support as a Premier 1K MileagePlus member, ctownflyer. We look forward to continue serving your travel needs.
Mr. Oscar Munoz. We are sorry to learn about your dissatisfaction with
United's newly-designed website. Our intention is to provide a
flyer-friendly online booking experience which allows customers to
quickly access details about their travel through widgets. Your
feedback is important to us, and our technology team will truly benefit
from your thoughts and suggestion.
Thank you for your support as a Premier 1K MileagePlus member, ctownflyer. We look forward to continue serving your travel needs.
#607
A FlyerTalk Posting Legend




Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,397
I don't like it either. The price of the individual segments is basically meaningless to me most of the time.
#608


Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,124
I just use google flights nowadays - it shows exactly the same prices and fares (and shows the total from the beginning), and redirects to united once you've selected your flights.
#609


Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,588
#610


Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,238
So while the new site looks better than the old one, I'm not sure how much of an improvement it really is. Visually, yes. It's prettier. It doesn't bother me as much since I rarely book directly (most travel is for work through corporate travel agency).
Beyond that, I know that changing everything at once is hard and rolling out portions over time is easier, but the visual differences on commonly accessed functionalities (e.g. viewing a reservation, searching a flight by departure and arrival city, etc.) is pretty jarring compared to having a similar navigation across all of those functionalities.
tl;dr It looks nice but there's still a lot of issues I take with the new site.
- Remember Me option, as others have indicated, seems to work at random. Sometimes it remembers my name and MP# and just requires a PIN entry. Other times, it forgets everything.
- Under the check-in box, when I click the arrow next to "Upcoming Trips" when I have no trips eligible to check-in, it expands and says so. When I do (<24hr), the persistent behavior seems to be that the click does nothing. Then I have to remember the PNR, or just type my MP# in the box, and get redirected to another page to enter my MP# and PIN again before I get check-in.
- Geo-IP detection for logged in users is a joke for business travelers. If I fly to and from LGA 90%+ of the time, why are you doing geo-IP, and not my major market based on flight history/home address?
- Putting individual prices per each way when the user does a roundtrip is a stupid and useless way to display the information when the user is trying to price a trip. It makes me want to use third party tools like Hipmunk or Kayak or google Flights to find a flight. Then I book directly, but United still has to pay a fee to the third party for referring me there. (In the "tour the new united.com" link at the bottom of the homepage, they actually tout "directional pricing" as a feature
) - If I am logged in with a MP# that's gold, only Y or B fares should have the upgrade eligibility notation. M should not display "Eligible for Upgrade" for someone that isn't high enough status to get an instant upgrade. If the worry is that a fare would be upgradeable for another person on the same reservation that is 1K, then the text should say "Eligible for Upgrade (1K only)". I should not have to hover over the eligible for upgrade text.
- Information about the baggage charges should be transparent. A small link about the additional baggage charges is OK. It's just lazy that it takes you to a generic page about checked baggage, on which you must then select "Any flights" and then enter the city pair to find out what the fees are. Not as big of a deal for an elite, but just poor form. You know the city pair, you know the cabin, you know the date. At a minimum it should link to the page to check those fees with that info pre-selected - with the "status" modifiable so people with *G or MP Elite status can put that in.
- The fare rules link after selecting the flight (before continuing to select passenger info/payment) is ridiculous. it asks for a CAPTCHA to be filled, even if one is logged in. You enter the captcha, only to find a generic page for the fare code for the given city pair. This page has several sections, including large sections (e.g. surcharges) that list all potential things that could apply at any point. These take up multiple pages and within a section (e.g. surcharges) They list dozens of dates. Even more puzzling is that the URL for the fare rules is not something that has the fare code, and city pair, but the cart ID - so they know exactly what dates your trip is from, yet they spew out paragraphs of worthless garbage that is difficult to skim.
- For flight searches, the "recent searches" functionality seems to always display "no recent searches" even if I have searched a particular flight #/date or date & city pair.
Beyond that, I know that changing everything at once is hard and rolling out portions over time is easier, but the visual differences on commonly accessed functionalities (e.g. viewing a reservation, searching a flight by departure and arrival city, etc.) is pretty jarring compared to having a similar navigation across all of those functionalities.
tl;dr It looks nice but there's still a lot of issues I take with the new site.
#612




Join Date: Mar 2014
Programs: LH HON
Posts: 122
The new UA website is completely broken to search for GPU availability for me.
Just wanted to give it another try after a failed attempt in August, hoping that it might have been fixed. Nope, instead it is even worse: it spit out SBA-SFO-HND, all legs in L. Meaning: SFO-HND is not going to be upgradeable because of fare, and SBA-SFO is a regional plane with Y/E+ only, so you cannot even apply a GPU.
*None* of the results where correct or useful, all legs were the lowest available fare class for GPU availability on SBA-SFO, which is not even possible. Back to ITA and ual.com...
Just wanted to give it another try after a failed attempt in August, hoping that it might have been fixed. Nope, instead it is even worse: it spit out SBA-SFO-HND, all legs in L. Meaning: SFO-HND is not going to be upgradeable because of fare, and SBA-SFO is a regional plane with Y/E+ only, so you cannot even apply a GPU.
*None* of the results where correct or useful, all legs were the lowest available fare class for GPU availability on SBA-SFO, which is not even possible. Back to ITA and ual.com...
#613
FlyerTalk Evangelist




Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,453
For some things, you have to use United.com. Thankfully, I am still getting the old site
^
#614




Join Date: Oct 2010
Posts: 38
TK not showing
ORD-IST on TK is wide open in Lifemiles, but not in United.com or Aeroplan search. Weird. Anyone know why?
#615



Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 9,034
I am sure this has been mentioned but Award search results are almost useless. The date map shows inventory that apparently doesn't exist. And what happened to Star Alliance partner inventory?



