Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "We’re sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Sep 28, 2015, 1:20 pm
#511
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
Don't know if it would be any faster on a tablet as I don't own one.
Sep 28, 2015, 1:26 pm
#512
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Multi-City bookings are terrible! It doesn't show all available flights for each leg, it only gives me the worst ones.
However, I will give the new site this: it will actually try searching for flights in a multi-city (6 destinations), instead of crapping out like the old site.
However, I will give the new site this: it will actually try searching for flights in a multi-city (6 destinations), instead of crapping out like the old site.
Tried to a simple multi-city booking on old site
PVG-SFO
SFO-NRT
NRT-PVG
united.com blows up with an error message.
But the new site priced out correctly. Give credit where it's due.
Last edited by kb1992; Sep 28, 2015 at 1:41 pm
Sep 28, 2015, 2:02 pm
#513
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Sep 28, 2015, 4:26 pm
#514
Join Date: Mar 2007
Posts: 375
New site is not finding Lufthansa and Germanwings flights at all!!! Old site is showing them! How can I book them on new site?
Sep 28, 2015, 5:11 pm
#516
Join Date: Feb 2001
Location: NYC
Programs: UA MileagePlus 2MM
Posts: 1,567
I phoned it in, what a joke that was. Referred to the web support dept - a call center in the Phillipines? - had to repeat my issue about 5 times before she got it straight. She tells me there's no record of the $125 charge on UA's side and that's it's probably "just a pending charge that will drop off". (yeah, right) She tells me there's nothing she can do so I should just go ahead and dispute it with my credit card company. Wow.
Kudos to Chase PPMC customer service who quickly and efficiently filed my dispute.
Kudos to Chase PPMC customer service who quickly and efficiently filed my dispute.
Last edited by adambrau; Sep 28, 2015 at 8:21 pm Reason: My call went on for 3 hours - full story a couple of threads down
Sep 28, 2015, 5:26 pm
#517
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
These days my expectation is very low on UA.
Anything they can do. Any flight not delayed for more than 2 hours.... maybe good enough.
Sep 28, 2015, 7:03 pm
#518
Join Date: Feb 2001
Location: NYC
Programs: UA MileagePlus 2MM
Posts: 1,567
I phoned it in, what a joke that was. Referred to the web support dept - a call center in the Phillipines? - had to repeat my issue about 5 times before she got it straight. She tells me there's no record of the $125 charge on UA's side and that's it's probably "just a pending charge that will drop off". (yeah, right) She tells me there's nothing she can do so I should just go ahead and dispute it with my credit card company. Wow.
Kudos to Chase PPMC customer service who quickly and efficiently filed my dispute.
Kudos to Chase PPMC customer service who quickly and efficiently filed my dispute.
MY Scenario? 26Sep Bought a $3700 tkt AMS-EWR-BCN for a friend. Ticket never issued but funds deducted from my account. Where did money go? United has no confirmation of any transaction early on a Saturday so I just went back to bed hoping this was some form of dream. But eventually I woke up...
CALL 1 today to find a missing $3k for a ticket that apparently was never issued. Chase and I got disconnected after 37 minutes of very static-y Rhapsody in Blue, from UA.
CALL 2 I am starting again - this time first with UNITED and then we will call Chase. Chase knows United debited my account, it's just United that doesn't know United did it...YET! at least 45 minutes into this call we have found a record locator number which has no value, but the GS agent is now liaising with another department so hopefully the gold will be found...alas call disconnected!
CALL 3 Back to CHASE to get claims to attempt one more conference call tonight...Disconnected by UA GS agent before I could even explain scenario. Chase agent just started laughing....
CALL 4 to United with same Chase Supervisor spoke to a GS rep who said she could do nothing so now we are holding for a GS Representative....holding holding holding....3 hours after all these calls and explanations an dropped calls I got my money back. And since this whole situation occurred by trying to get my friend on the same flight as me they opened up space on my flight so we can travel together. A tad irritated right now but tomorrow it will be passed history. Apart from all the disconnected calls 95% of the UA people I spoke to were pleasant - which is surprising the tools they are given to work with. To get a refund shouldn't take 3 hours, especially if a ticket was never issued. Not sure how United is going to fix this quickly - already 30% of the threads on the first page of Mileage Plus are complaint oriented to the website. It will become mainstream news very soon. I really feel betrayed by the management as a customer. Can't imagine the gossip flying around the break rooms...ok time to walk away from this now!
Adam
UA really appears to have a disaster on their hands with new site... Chase has been awesome.
Last edited by adambrau; Sep 28, 2015 at 8:16 pm Reason: Success in the end!
Sep 28, 2015, 8:39 pm
#519
Join Date: Jul 2015
Posts: 23
I have an issue. Booking a flight from Guam to Colorado Springs for Oct 9th. I understand PQMs are actual miles flown for Economy Fares but Economy is showing 9,139 miles vs 7,238 which is economy flexible. Why is the cheaper economy fare showing more PQMs? This is the GUM-HNL-DEN-COS routing.
I called United and was transferred 5 times between reservations, intl reservations, and mile-plus cust service and nobody understood what I was talking about.
I called United and was transferred 5 times between reservations, intl reservations, and mile-plus cust service and nobody understood what I was talking about.
Sep 28, 2015, 11:41 pm
#520
Join Date: Mar 2007
Posts: 375
Error
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
I HATE NEW SITE!!!!!
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
I HATE NEW SITE!!!!!
Sep 29, 2015, 11:04 am
#521
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,317
This weeks issue was more subtle - I am flying XXX-EWR-ORD-LHR-FRA-GRZ-FRA-ORD-XXX in early November - out in business class back in Economy. New site price - $10.6k, old site price - $7.7k - not only does new interface suck so does the pricing engine....
Sep 29, 2015, 12:17 pm
#522
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
The new sites is so buggy; I would suggest anyone to avoid it (use http://www.ual.com to get to the old site after clearing all history/caches in your browser!). With so much recent media coverage of various aspects of United, the new site will be a topic for news media coverage rather soon. Here are some examples from other threads:
http://www.flyertalk.com/forum/unite...criminate.html
http://www.flyertalk.com/forum/unite...dly-skies.html
http://www.flyertalk.com/forum/unite...criminate.html
http://www.flyertalk.com/forum/unite...dly-skies.html
Sep 29, 2015, 3:32 pm
#523
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
New UAL.com - problem with voucher
Have others found this issue ... When using a voucher with a greater value (so that there is a residual) the system then asks for a VISA checkout (or something like that).
I can't find a way around this. Any insights?
I can't find a way around this. Any insights?
Sep 29, 2015, 4:49 pm
#524
Join Date: Sep 2015
Location: SFO
Programs: UA 1K, AS MVP, Bonvoy Plat, IHG Plat, HH Gold, Hyatt Disc
Posts: 217
No insights as to a work-around though.
EDIT: My secretary called back a second time and got a better agent who is handling it over the phone.
Last edited by shza; Sep 29, 2015 at 5:04 pm
Sep 29, 2015, 11:00 pm
#525
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
Web site functionality
Question -when the website is working the function that used to exist of selecting the fare class (advanced options on the old system) by segment seems to have gone...is this so or am I not just finding the right screen ?
Thanks
Thanks