Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Oct 17, 2015 | 11:24 am
#631
Join Date: Feb 2012
Posts: 19
Cheaper Prices out of DFW on old site
I was searching for some flights out of Dallas using flexible dates and I noted that today wasn't showing up on the calendar so I flipped over to the olds site. And not only did today show up but the prices were substantially different.
Are they using a different search engine on the two sites?
Are they using a different search engine on the two sites?
Oct 17, 2015 | 12:01 pm
#632
Join Date: Sep 2010
Location: SLC
Programs: UA 1K, National Exec Elite, Hertz PC, Avis PC, Hilton Diamond, BW Diamond, Marriott Titanium
Posts: 227
I was searching for some flights out of Dallas using flexible dates and I noted that today wasn't showing up on the calendar so I flipped over to the olds site. And not only did today show up but the prices were substantially different.
Are they using a different search engine on the two sites?
Are they using a different search engine on the two sites?
I'm done using the new site just on the basis of the one way pricing. I'll do like others and start using Google...however I do know some flights are missing from google too. I've always wondered why United wouldn't list everything they have for sale on the trip the customer is looking for. Uhh let's make it harder for our customers to do business with us... Lol
Oct 17, 2015 | 12:06 pm
#633
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Jut choose the "flexible" option in the search result rather than trying to force it.
Oct 17, 2015 | 12:47 pm
#634
Join Date: Apr 2013
Posts: 24
I was searching for some flights out of Dallas using flexible dates and I noted that today wasn't showing up on the calendar so I flipped over to the olds site. And not only did today show up but the prices were substantially different.
Are they using a different search engine on the two sites?
Are they using a different search engine on the two sites?
! More than one airport matches your request. Please select from the list below or enter a new city, airport or airport code.
Same list as above. Pick either one and same error.
Is Dallas to follow JFK? (Just a joke.)
Oct 17, 2015 | 6:31 pm
#635
Join Date: Apr 2013
Posts: 187
At the old site When I type in DFW and pick one of the selections, Dallas, TX (All Airports) or Dallas/Fort worth TX US (DFW), I get an error:
! More than one airport matches your request. Please select from the list below or enter a new city, airport or airport code.
Same list as above. Pick either one and same error.
Is Dallas to follow JFK? (Just a joke.)
! More than one airport matches your request. Please select from the list below or enter a new city, airport or airport code.
Same list as above. Pick either one and same error.
Is Dallas to follow JFK? (Just a joke.)
Maybe this is United's way to wing us all off the old site and onto the new.
Oct 19, 2015 | 9:38 am
#636
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,571
I was looking at booking GPU upgradable fares using the new sites built in feature that allows you to search using the drop-down from the "Upgrade Type" in the advanced search. Now it no longer seems available on the site. Is that just my machine or you guys seeing the same?
Oct 19, 2015 | 11:09 am
#637
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K 1MM; Hertz PC
Posts: 5,746
If that had worked the way I was expecting it to, I wouldn't be trying to force it
Oct 19, 2015 | 6:45 pm
#638
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,536
I'm glad I can still get to the old website. I went today to purchase a low-level one-way award from LAS-IAH. The new website showed only the 25K level, yet the old website showed lots of availability for 12.5K awards...
Oct 19, 2015 | 6:51 pm
#639
Join Date: Dec 2005
Location: Japan
Programs: UA 1MM
Posts: 5,613
I can login to my MP account on united.com easily. But I cannot login on mobile.united.com -- either in a Web browser or via the United iPhone app. I suppose that the backend database of mobile.united.com has lost my account record. But I don't know who to contact -- I sent a message to United MP help and have no answer. I've called, and CSRs are just baffled and don't help. Once I got a tech support person who was also baffled, and then cut me off. Where to turn?
Oct 19, 2015 | 7:13 pm
#640
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Oct 20, 2015 | 2:22 am
#641
Join Date: Mar 2014
Posts: 1,783
How do I book a Business or First Ticket on the New ua.com as all I see is Economy?
Is there a way to hide coach completely when booking on United's new horrible website? I need to book a business fare ticket and having the coach fares forced on me is useless.
Last edited by J.Edward; Oct 20, 2015 at 8:54 am Reason: update title
Oct 20, 2015 | 2:27 am
#642
Join Date: Mar 2014
Posts: 1,783
Search fares +/- 3 days on new website? Possible?
The old good website had a feature that shows a +/- 3 day fare listing. I can't find any way to do it on the new, poorly designed website.
Oct 20, 2015 | 3:38 am
#643
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
It's pretty straightforward really: just select "Business/First" from the dropdown menu instead of "E......" (I didn't want to mention the other category of travel).
Oct 20, 2015 | 3:48 am
#644
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
And the new website does have an even more expansive feature: if you choose "flexible dates" you are offered a range of fares +/- 180 days, which I think is a marvelous addition to the functionality.
Oct 20, 2015 | 7:53 am
#645
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 3MM, former GS; Bonvoy Lifetime Plat; MHC Lifetime; Tar Heel forever
Posts: 12,175
While I agree ual.com is not perfect, this "problem" clearly is caused by operator error. Thanks for a good chuckle on a dark, cold morning. <roll eyes>
Why not use the feature that allows you to select the COS in which you want to travel?
Why not use the feature that allows you to select the COS in which you want to travel?