Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Oct 24, 2015 | 3:56 am
#676
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,417
How about getting the site to work. Traveling in Japan I get a redirect loop... since it's a Japan IP address, the system redirects to the Japan site, then it checks my cookies, sees my English language preference and redirects to the US site, then it sees the Japan IP address...etc., etc.. Only way to get access is to delete all my cookies and access the site. Have to do this every time I access the site.
Too much of hassle so I booked on SQ instead.
Too much of hassle so I booked on SQ instead.
Oct 24, 2015 | 2:59 pm
#677
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
Due to a death in the family, we have to fly to SFO on short notice, and we cannot stay long. Of course, United wants an arm and a leg for paid flights, so I looked for award travel. Thankfully, saver economy is available each way. However, not on the CLE-SFO-CLE non-stops, which would be ideal. On a hunch, I checked the "old" website. Sure enough, it shows saver economy on the non-stops! Booked 'em, Dano!
RNE, dumbfounded.
RNE, dumbfounded.
Oct 24, 2015 | 3:06 pm
#678
Join Date: Mar 2003
Location: SAN
Programs: AS Titanium (100K), Hyatt Globalist, Marriott Lifetime Titanium Elite, UA 1MM,
Posts: 1,841
Due to a death in the family, we have to fly to SFO on short notice, and we cannot stay long. Of course, United wants an arm and a leg for paid flights, so I looked for award travel. Thankfully, saver economy is available each way. However, not on the CLE-SFO-CLE non-stops, which would be ideal. On a hunch, I checked the "old" website. Sure enough, it shows saver economy on the non-stops! Booked 'em, Dano!
RNE, dumbfounded.
RNE, dumbfounded.
Is the fare bucket actually different on the two sites? Or is it just showing "not available" for those flights on a search? I have noticed that most likely nothing will show regardless of how one searches, unless I am in expert mode and clicking on the details of each flight option, looking to see if that fare bucket has inventory.
Oct 24, 2015 | 3:24 pm
#679
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
Is the fare bucket actually different on the two sites? Or is it just showing "not available" for those flights on a search? I have noticed that most likely nothing will show regardless of how one searches, unless I am in expert mode and clicking on the details of each flight option, looking to see if that fare bucket has inventory.
Oct 25, 2015 | 1:06 am
#680
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
Just tried a domestic search (holiday flights) with RPU upgrade option chosen. Outbound shows three columns: Economy, Economy + RPU, First. Of course no RPU flights available at this time so Economy and Economy + RPU flights show the same price but the RPU column shows a yellow question mark and a notification that the flights will be waitlisted. No problem. I select my outbound.
On the return ALL flights show the same three columns but the Economy + RPU column shows "Not Available". Not even the same price with the yellow icon as per above. Silly website.
I'm assuming I can book the ticket as normal in economy and apply my RPU after the fact on the old website.
-RM
On the return ALL flights show the same three columns but the Economy + RPU column shows "Not Available". Not even the same price with the yellow icon as per above. Silly website.
I'm assuming I can book the ticket as normal in economy and apply my RPU after the fact on the old website.
-RM
Oct 26, 2015 | 9:56 am
#681
Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,075
New Website Only?
Up until yesterday I've been using the legacy United website since I found the "new" one unreliable. Today I am unable to access the old site and in two web browsers am automatically taken to the new one. Is this the case for everyone?
In 10 minutes of using it:
1) I did a "Flexible Date" search for a roundtrip ps flight in January. I requested nonstop only but the calendar shows the lowest one-stop fares instead of nonstop.
2) The default starting airport always pops up as JFK. Since that doesn't exist in United world anymore is there a way to change that?
I'm dreading this new site.
In 10 minutes of using it:
1) I did a "Flexible Date" search for a roundtrip ps flight in January. I requested nonstop only but the calendar shows the lowest one-stop fares instead of nonstop.
2) The default starting airport always pops up as JFK. Since that doesn't exist in United world anymore is there a way to change that?
I'm dreading this new site.
Oct 26, 2015 | 10:05 am
#682
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
RIP CO.com 
There's so many issues with the new site. Unreal that we can't use the old site anymore.
There's so many issues with the new site. Unreal that we can't use the old site anymore.
Oct 26, 2015 | 10:10 am
#683
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,934
And, I agree, the new front page stinks. (I wouldn't call it a new website, its just new wallpaper pasted on top of creaking backend stuff.) Lipstick on a pig, and an ugly shade at that.
Oct 26, 2015 | 10:13 am
#684
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: AS Titanium, Marriott Lifetime Plat, UA Gold
Posts: 11,594
It's pretty annoying that there are gaping holes in the new website yet they're forcing it on us.
For example: Do a search for an upgradeable (Coach to Business) TATL fare with GPU. Website returns S fares (not upgradeable). That's useless.
No longer can do a mixed cabin search on a roundtrip (coach outbound, business return). This means that the fare class search consistently throws errors if you want to look for W, V, P fares. What a pain.
For example: Do a search for an upgradeable (Coach to Business) TATL fare with GPU. Website returns S fares (not upgradeable). That's useless.
No longer can do a mixed cabin search on a roundtrip (coach outbound, business return). This means that the fare class search consistently throws errors if you want to look for W, V, P fares. What a pain.
Oct 26, 2015 | 10:25 am
#685
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,934
Oh, wait. If I start by searching for business, I'm offered "economy lowest" "business lowest" or "first".
Oct 26, 2015 | 10:30 am
#686
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Looks like the trusty link I've been using is gone as well as it now re-directs to the new site
Oct 26, 2015 | 10:37 am
#687
Join Date: Dec 2010
Location: YYZ
Programs: UA 1K
Posts: 112
As an old IT guy, I would say this website is still in testing.
They should be embarrassed that this has been released to the public.
They should be embarrassed that this has been released to the public.
Oct 26, 2015 | 10:39 am
#688
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: AS Titanium, Marriott Lifetime Plat, UA Gold
Posts: 11,594
This works on the app, except for some reason when I searched on a 3-class INTL flight it only offered me economy or business, not first. The trick is that you need to start your search by looking for economy, and then when you select a flight it offers you the choice of economy, unrestricted economy or business, but not, in the case I just checked, first.
Oh, wait. If I start by searching for business, I'm offered "economy lowest" "business lowest" or "first".
Oh, wait. If I start by searching for business, I'm offered "economy lowest" "business lowest" or "first".
Oct 26, 2015 | 10:50 am
#689
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
I can confirm the technique of using Chrome incognito and going to ual.com no longer gets one to the "old" website.
Oct 26, 2015 | 10:51 am
#690
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, DL Plat, Marriott Titanium Lifetime Elite, Hilton Gold, Hyatt Globalist
Posts: 1,906
The new web site is HORRID, and has tons of bugs still, which have been documented. WHY are we being forced to it? Its not like the old web site is JFK and the new one EWR...or is it? :-P