FlyerTalk Forums - View Single Post - Functionality issues/questions with "New" (Fall 2015) United.com
Old Apr 4, 2016 | 11:55 pm
  #1547  
bmwe92fan
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Originally Posted by kb1992
It seems that UA doesn't want us to buy tickets online???

How much revenue is lost because of their IT incompetence?

This is getting worse, and absurd.

CEO Oscar needs to know this.
I've been patiently waiting for this to all get sorted out - and my frustration level is quickly rising as I need to book a bunch of trips - and the website is an utter disaster to use right now - unexplained "Error" pages - timeouts, just plain wrong information displayed, fare buckets all messed up (if they even show), direct flights not offered when they exist, etc...

It honestly seems things are gradually getting WORSE - it's unreal that this has been allowed to continue for this long! I needed to book a flight to Korea in a few weeks - best price on UA was something like $20k in J with three stops lol - Google flights sorted it out (and with 1 stop) but it shouldn't be this hard!

I know there have been people let go in IT lately - apparently just not the right ones...
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