Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Nov 8, 2015 | 11:23 am
#917
Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,117
Nov 8, 2015 | 11:25 am
#918
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
The execs care about revenue and margins. If the new booking process is selling more and higher fares and also better marketing the ancillary products then it will be around for a long, long time.
Nov 8, 2015 | 11:43 am
#920
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
When they get hundreds of emails from 1Ks and GS members here who obviously do care quite strongly, perhaps they'd take a harder look at the data and decide if its worth maintaining 2 sites to keep them happy.
Or perhaps not, but what is there to lose exactly?
Or perhaps not, but what is there to lose exactly?
Nov 8, 2015 | 11:50 am
#921
Join Date: Feb 1999
Location: T82
Programs: AA Gold, HH Gold
Posts: 2,845
I have used the Feedback button on the reservations page to let UA know how user Unfriendly their site is. It's the green button on the right side of the page.
Nov 8, 2015 | 11:59 am
#922
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
If elites would flood the inboxes of execs that do care, it would have a much greater effect.
Nov 8, 2015 | 1:01 pm
#923
Join Date: Jan 2010
Location: EWR, NJ
Programs: UA 2 MM, UA 1K
Posts: 663
And I love how I can find a flight on google seach and link to UA to purchase and it is $2000 less than picking the same flights on UA.
Nov 8, 2015 | 1:05 pm
#924
Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,117
Nov 8, 2015 | 1:21 pm
#925
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Various between 2p & 1K, currently Gold
Posts: 8,889
I think the biggest attraction to the bean-counters is the way the new website only shows half of the fare at a time, while the old website gave you something of a teaser r/t fare that you had to play games to get to... but in any event, you had a target low fare in mind. No such animal with the new website; you don't see the totals until you've gone to a bit of trouble selecting your flights.
UA's change to giving you just half of the damages at a time isn't a new thing; Southwest & AA & JetBlue have been doing that for ages I think?
So... any armchair redesign of UA's website should probably keep in mind their strong desire to keep revealing only part of the total fare at a time. I think.
UA's change to giving you just half of the damages at a time isn't a new thing; Southwest & AA & JetBlue have been doing that for ages I think?
So... any armchair redesign of UA's website should probably keep in mind their strong desire to keep revealing only part of the total fare at a time. I think.
Nov 8, 2015 | 1:54 pm
#926
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 72,324
As I've said before, I like the new site. I spent most of this morning looking at potential flights and routings, and I really like the way I can see the lowest Y fare, the miles and money upgrade fare, and the cheapest F/BF fare all at the same time.
And Digital Insider has acknowledged the glitches I've flagged, and said they were on a list to be fixed.
Nov 8, 2015 | 2:39 pm
#927
Join Date: Jan 2010
Location: EWR, NJ
Programs: UA 2 MM, UA 1K
Posts: 663
Just like all of our complaints over the past three years were listened to and given effect?
As I've said before, I like the new site. I spent most of this morning looking at potential flights and routings, and I really like the way I can see the lowest Y fare, the miles and money upgrade fare, and the cheapest F/BF fare all at the same time.
And Digital Insider has acknowledged the glitches I've flagged, and said they were on a list to be fixed.
As I've said before, I like the new site. I spent most of this morning looking at potential flights and routings, and I really like the way I can see the lowest Y fare, the miles and money upgrade fare, and the cheapest F/BF fare all at the same time.
And Digital Insider has acknowledged the glitches I've flagged, and said they were on a list to be fixed.
Do they have a list of glitches that are up to be fixed posted anywhere? Then we don't have to keep complaining about them.
All in all I have found air fares to have gone up considerably on all airlines. Did I miss a huge increase in the price of gas?
Nov 8, 2015 | 2:55 pm
#928
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,178
Nov 8, 2015 | 3:21 pm
#929
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,568
What you're left with otherwise are ULFCs Frontier and Spirit, and Valuejet reborn Allegiant (vacation flight operator).
It's just not as competitive as it used to be.
Last edited by WineCountryUA; Nov 8, 2015 at 8:05 pm Reason: trolling content
Nov 8, 2015 | 5:41 pm
#930
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232