Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Dec 10, 2015 | 10:07 pm
#1066
Join Date: Sep 2015
Location: Bay Area
Programs: UA 1K, BA Gold
Posts: 172
Is it just me, or has the color scheme changed slightly?
Dec 10, 2015 | 11:10 pm
#1067
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
So, this morning all of my recent searches got changed from two seniors to two infants. Fountain of youth feature?
Dec 11, 2015 | 5:49 am
#1068
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium, LTP; IHG Platinum
Posts: 7,952
When I searched domestic award tickets, the display on the amount of taxes was within a factor of 2 ($11.20 instead of $5.60), which would eventually be corrected at the end of the booking. However, the displayed amount was much higher today (12.5k miles
+$80.60). I guess that the programmers did work too hard last night.
Edit: Never mind, $75 close-in fee was added to the total even though the fee should be waived for me. United did not charge it when the ticket was issued (It was displayed throughout the purchase process). But I need to double check my credit card.
Edit2: The credit cards were charged with $75 close-in fees. The receipt says: "Award Booking Fee $75." On the "manage reservation," it was twice as much ($300 for two tickets).
+$80.60). I guess that the programmers did work too hard last night.
Edit: Never mind, $75 close-in fee was added to the total even though the fee should be waived for me. United did not charge it when the ticket was issued (It was displayed throughout the purchase process). But I need to double check my credit card.
Edit2: The credit cards were charged with $75 close-in fees. The receipt says: "Award Booking Fee $75." On the "manage reservation," it was twice as much ($300 for two tickets).
Last edited by Kmxu; Dec 11, 2015 at 11:03 am
Dec 11, 2015 | 8:01 am
#1069
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,279
Website still seems to come up with a lot of error messages. And the "change flights" tab still does not work on any of my remaining reservations. IE and Chrome.
Dec 11, 2015 | 8:14 am
#1070
Join Date: Apr 2003
Location: Orlando
Programs: DL 4MM/DM, UA 1MM/Gold, AA Paper
Posts: 1,386
Dec 11, 2015 | 2:35 pm
#1071
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K 1MM; Hertz PC
Posts: 5,738
The new website has major cookie issues with IE (on my work desktop, work laptop, and home laptop) where it will "forget" who I am after loading the itinerary summary and error out on literally anything after (e.g. change seats, change flights, view receipt...)
OTOH, in Chrome I've had no problems changing flights except for those reservations with segments booked in B and instaupgraded to PN and an award reservation where I was booked XN but waitlisted for IN before deciding to go a different route (figuratively and literally). I think the B->PN issue has existed for a while, bout I don't remember it being so annoyingly consistent until the new site rolled out.
Dec 11, 2015 | 3:30 pm
#1072
Join Date: Oct 2010
Programs: UA 1K; Hilton Honors Diamond; SPG Platinum
Posts: 73
Dec 11, 2015 | 7:00 pm
#1073
Join Date: Sep 2015
Location: Bay Area
Programs: UA 1K, BA Gold
Posts: 172
Microfont that plagued the 'my account' screen has now gone too.
Dec 11, 2015 | 7:12 pm
#1074
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4me
Posts: 12,069
Today I've been seeing a "tips" splash screen while the site is searching for flights.
Dec 11, 2015 | 7:57 pm
#1075
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,685
Edit: Never mind, $75 close-in fee was added to the total even though the fee should be waived for me. United did not charge it when the ticket was issued (It was displayed throughout the purchase process). But I need to double check my credit card.
Edit2: The credit cards were charged with $75 close-in fees. The receipt says: "Award Booking Fee $75." On the "manage reservation," it was twice as much ($300 for two tickets).
Edit2: The credit cards were charged with $75 close-in fees. The receipt says: "Award Booking Fee $75." On the "manage reservation," it was twice as much ($300 for two tickets).
Originally Posted by UAL.com
Additional Charges: Fri., Dec. 11, 2015/Visa 1232 was charged 75 USD for the Reservations eSST
75.00 USD for: Award Booking Fee
75.00 USD for: Award Booking Fee
Guess since I still fly 1K miles a year I keep thinking like a 1K
Dec 11, 2015 | 9:50 pm
#1076
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium, LTP; IHG Platinum
Posts: 7,952
If this problem of charging Platinum and 1K close-in booking fees persists for a few days, I will ask moderator to start a new thread.
Dec 12, 2015 | 6:41 am
#1077
Join Date: Jan 2004
Location: IND
Programs: UA Million Miler (Lifetime Gold), Hilton Diamond, Marriott Gold
Posts: 3,533
Last week a miles upgrade came through. Got an email about it, and the online itinerary showed the upgrade. But the website wouldn't let me choose a seat in first. So I called CS, and the computer routed me to web support. It took the web CS rep 10 minutes to get me a seat. And she said those in web support are as frustrated as we customers are with the new site.
Dec 12, 2015 | 10:24 am
#1079
Join Date: Sep 2015
Location: Bay Area
Programs: UA 1K, BA Gold
Posts: 172
Last week a miles upgrade came through. Got an email about it, and the online itinerary showed the upgrade. But the website wouldn't let me choose a seat in first. So I called CS, and the computer routed me to web support. It took the web CS rep 10 minutes to get me a seat. And she said those in web support are as frustrated as we customers are with the new site.
Dec 12, 2015 | 10:51 am
#1080
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,380
Good to see that UA is focusing its efforts on fixing what really matters