Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Dec 14, 2015 | 8:43 am
#1111
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,927
Is there a new change flights page that people are seeing? Because when I click on the "change flight" button within a reservation, I get sent to the same old change flights page.
Dec 14, 2015 | 11:22 am
#1112
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,685
Dec 14, 2015 | 3:02 pm
#1113
Join Date: Oct 2013
Programs: UA 1K, Marriott Plat
Posts: 151
I like the new website, except that it signs me out too quickly for my preference.
However, I have a continuing problem viewing my future reservations and seat assignments - almost always I get an error message. Have others had this problem or am I doing something wrong?
Thanks.
However, I have a continuing problem viewing my future reservations and seat assignments - almost always I get an error message. Have others had this problem or am I doing something wrong?
Thanks.
Dec 14, 2015 | 3:29 pm
#1114
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,685
Up until about a week ago I had as many as 6 different reservations, including one to HKG, and didn't have any problems with seats or seeing flight. Plenty of other problems, but not with this.
Dec 14, 2015 | 4:15 pm
#1115
Join Date: Jun 2005
Posts: 4,645
My future reservations just disappeared but web support was able to fix it. Only required 3 calls and a few hours of wasted time on the phone with them.
Dec 14, 2015 | 4:52 pm
#1116
Join Date: Jan 2004
Location: GRR
Posts: 545
I like the new website, except that it signs me out too quickly for my preference.
However, I have a continuing problem viewing my future reservations and seat assignments - almost always I get an error message. Have others had this problem or am I doing something wrong?
Thanks.
However, I have a continuing problem viewing my future reservations and seat assignments - almost always I get an error message. Have others had this problem or am I doing something wrong?
Thanks.
Dec 14, 2015 | 4:57 pm
#1117
Join Date: Apr 2008
Location: LAX NYC
Programs: UA 1K 3.01MM, Global Entry, RCC LIFETIME (pd $2k in '90)), HH GOLD, Pan Am Clipper Club Lifetime
Posts: 178
Today is a horrible day using the website. Many of my rez disappear and continue to get ERROR 501 when surfing the site. Also, on the my trips home page it show that I'm leaving from JFK!!!
Dec 14, 2015 | 4:59 pm
#1118
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,093
Dec 14, 2015 | 6:15 pm
#1119
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,400
New website, at least not the award search area where I spent at least 2 hours each day, is remarkably less-user friendly, harder to read, and much slower. On the last point, there is no debate. Going from date to date even with 250MBS down lags longer than the old .bomb.
Dec 14, 2015 | 6:21 pm
#1120
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,397
New website, at least not the award search area where I spent at least 2 hours each day, is remarkably less-user friendly, harder to read, and much slower. On the last point, there is no debate. Going from date to date even with 250MBS down lags longer than the old .bomb.
It's also incredibly frustrating to attempt to change the terms of your search in any way (for revenue or award searches). In multiple different ways. It's just extremely user-unfriendly.
Dec 14, 2015 | 6:27 pm
#1121
Join Date: Apr 2002
Location: Los Angeles, CA, USA
Programs: United Global Services, Lifetime Hilton Diamond
Posts: 354
Last night the site was more wonky than usual for me:
1. Would not work for search for a B fare and want to apply a GPU, would only show lowest available fare
2. Tried again for just the B fare and no upgrade and the B fare was listed
3. When trying to see if upgrade was available, it did not have the usual available now (if R was available now) or the arrow which would say could waitlist.
1. Would not work for search for a B fare and want to apply a GPU, would only show lowest available fare
2. Tried again for just the B fare and no upgrade and the B fare was listed
3. When trying to see if upgrade was available, it did not have the usual available now (if R was available now) or the arrow which would say could waitlist.
Dec 17, 2015 | 7:48 am
#1122
Join Date: Sep 2005
Location: GRZ
Programs: UA 1K
Posts: 218
11 segments limit on united.com
anyone found a way to deal with the 11 segments per reservation limit on united.com
I can access the 1st 11 segments of my reservation so I can not change my seat assignment without calling UA or my TA.
I can access the 1st 11 segments of my reservation so I can not change my seat assignment without calling UA or my TA.
Dec 17, 2015 | 8:29 am
#1123
Join Date: Jan 2011
Location: San Antonio, TX
Programs: 1K
Posts: 789
Assuming your TA didn't book it through UA.bomb (i.e. Sabre), he or she should be able to do the seat assignments. You could also call in. I have not gotten around this in the past (though I didn't know the limitation was at 11 segments).
Dec 17, 2015 | 1:17 pm
#1124
Join Date: Jan 2015
Location: SFO
Programs: PetCo Pals Rewards
Posts: 531
Can't book to SFO-SGU
trying to book a flight from SFO-SGU (saint george, utah). Reverse also does not work, but award search does and can find it on ITA. SFO to other airports and other airports to SGU works. Bizarre.
Dec 17, 2015 | 2:38 pm
#1125
Join Date: Jan 2011
Location: San Antonio, TX
Programs: 1K
Posts: 789
Wow! That's really bad. It is definitely letting me pull inventory on Sabre X/DEN.