Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Nov 12, 2015 | 10:04 am
#961
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,279
And I am used to matrix and orbitz giving slightly different fares than UA.com, but this morning searching to buy a particular itinerary for cash, UA.com seems to not be recognizing lots of legs both on UA (searching for airports near my local airport) and on various other airlines (which I recognize was always a problem, but not this bad) and quoting prices about 1/3 higher than I can book on orbitz.
Nov 12, 2015 | 10:08 am
#962
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,685
Nov 12, 2015 | 1:20 pm
#963
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
Back to the future
Here is a flight reminder confirmation I received when setting up a flight reminder for #3541 for 11/19/15.
Your Flight Reminder is Confirmed
Thank you. Your reminder is confirmed.
Flight Information
Flight Number: 1
Flight Status Information Type:
Houston, TX (IAH - Intercontinental); 2/22/2007
Your Flight Reminder is Confirmed
Thank you. Your reminder is confirmed.
Flight Information
Flight Number: 1
Flight Status Information Type:
Houston, TX (IAH - Intercontinental); 2/22/2007
Nov 12, 2015 | 1:42 pm
#964
Join Date: Dec 2008
Location: CLE
Programs: UA Silver
Posts: 1,285
Not sure if this is an old or new bug, but I had used 20K miles to upgrade a domestic flight to F, and had cleared into F. A few days before departure, decided to change to an earlier flight/different day and paid the $200 change fee + fare difference. I noticed on the fine print of the receipt that a 15K miles upgrade had been applied. Thought that was odd, so I checked my MP account and discovered it had been deducted the original 20K miles, plus an additional 15K miles. I emailed MP customer service and they credited back the 20K miles.
Nov 14, 2015 | 12:18 pm
#965
FlyerTalk Evangelist
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, ALL Accor Diamond, IHG Platinum Elite, Marriott Bonvoy Gold, Avis PC, Hertz PC
Posts: 10,701
Noticing something a bit funky on the new website today...whenever I click on 'View All Reservations' on the 'My Account' website, there appears to be a flash of what maybe is a new template for the page before it reverts to the standard format. I can't get a good enough glimpse of it, but it seems to mirror the layout of the new home page website (i.e. has floating panels/boxes).
Nov 14, 2015 | 12:43 pm
#966
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
Noticing something a bit funky on the new website today...whenever I click on 'View All Reservations' on the 'My Account' website, there appears to be a flash of what maybe is a new template for the page before it reverts to the standard format. I can't get a good enough glimpse of it, but it seems to mirror the layout of the new home page website (i.e. has floating panels/boxes).
Nov 14, 2015 | 1:16 pm
#967
Join Date: Dec 2009
Location: Sunshine State
Programs: UA2MM AND 1K, HYATT GLOBALIST, AVIS PRES CLUB.
Posts: 97
Website glitch?
For the last couple of days, when looking at my reservations, I noticed that the "up" arrow indicating CPU eligibility is not shown. Also, there is no selection to "separate travelers" by splitting the record, despite 2 passengers on same record. Is this a temporary glitch?
Nov 14, 2015 | 2:00 pm
#968
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Noticing something a bit funky on the new website today...whenever I click on 'View All Reservations' on the 'My Account' website, there appears to be a flash of what maybe is a new template for the page before it reverts to the standard format. I can't get a good enough glimpse of it, but it seems to mirror the layout of the new home page website (i.e. has floating panels/boxes).
Nov 14, 2015 | 2:32 pm
#969
Join Date: Dec 2006
Location: USA
Posts: 3,948
For the last couple of days, when looking at my reservations, I noticed that the "up" arrow indicating CPU eligibility is not shown. Also, there is no selection to "separate travelers" by splitting the record, despite 2 passengers on same record. Is this a temporary glitch?
Nov 14, 2015 | 2:48 pm
#970
Join Date: Jul 2007
Location: San Francisco
Programs: UA 1K
Posts: 137
Sorry if i've missed any answers about this elsewhere, but is there a way on the new united site to just see prices based on the cheapest round trip fares like on the old site (including pre-merger ua.com)? Breaking it out into segments each way takes me a lot longer to find the flights and fares i'm looking for.
Nov 14, 2015 | 8:12 pm
#971
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K 1MM; Hertz PC
Posts: 5,741
Noticing something a bit funky on the new website today...whenever I click on 'View All Reservations' on the 'My Account' website, there appears to be a flash of what maybe is a new template for the page before it reverts to the standard format. I can't get a good enough glimpse of it, but it seems to mirror the layout of the new home page website (i.e. has floating panels/boxes).
I can't get a screenshot though.
Last edited by lincolnjkc; Nov 14, 2015 at 8:20 pm Reason: Remvoed statement about underlying HTML which is likely not accuarte on further consideration
Nov 15, 2015 | 6:11 am
#972
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
Here's a screen capture.
Nov 16, 2015 | 7:09 am
#973
Join Date: Apr 2009
Location: Houston
Programs: UA GS 3MM & LT UC, Qantas Platinum, HA Pualani Gold, Hilton Lifetime Diamond, Bonvoy Ambassador
Posts: 9,891
In SOME fields of the 'My Account" page, the font has become microscopic! Not all, just some. 
Nov 16, 2015 | 7:14 am
#974
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,279
I was trying to price a multi-city itinerary next spring that has an IAD-LHR in paid business and UA.com is telling me that business class is not available on that flight (it is a three-class flight that is practically wide open). But when I tried a simple IAD-LHR it was available. That kind of thing is very annoying. I sort of doubt that it is a glitch - I wonder if they are trying to force people going on to other cities to book through BRU or FRA. I wonder if I can book it on orbitz (though whether I will book it on UA metal at this point in increasingly unlikely).
Nov 16, 2015 | 7:46 am
#975
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544