I don't know if it's related to the new website or not but is anyone else having to call in to have a ticket reissued/revalidated every time an upgrade clears?
Most of my travel is on Y-/B-uped fares but I'm flying leisure this weekend CLE-DEN-PDX-EWR-CLE. I applied a RPU for PDX->CLE. PDX-EWR cleared almost instantaneously, but got the red text on the reservation to call UA res to have the ticket reissued. So I did.
A few weeks ago EWR-CLE cleared... and I got the red text to on the reservation to call UA res to have the ticket reissued. So I did.
Tonight I got the EUA notification that my CPU for DEN-PDX cleared (at about T-24 for that segment) and I went to re-checkin and I got this lovely:
We are unable to complete the check-in process as a valid ticket coupon cannot be found. Please contact a United representative at 1-800-UNITED-1 (1-800-864-8331) for assistance.
So I pulled up the reservation and whaddya know? Same red text. So with a single PNR I've been upgraded on 3 segments and had to call to "fix" the ticket 3 times. The agent tonight though friendly was clueless... I think she literally crashed because after I introduced myself and stated my problem there was a "give me a moment..." followed by literally four and a half minutes of silence before a "ok, what did you need again?" Total call time was 18 minutes from agent answer to hang up.
I don't remember in the past with EUA/CPU having to do anything other than recheckin to get updated boarding passes and there has to be a better way...