Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Sep 21, 2015 | 3:07 pm
#436
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,308
Sep 21, 2015 | 3:17 pm
#437
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
Yes; try:
Clear cache
Clear cookies
Clear history
Reboot
use www.UAL.com
At that point only use UAL.com going forward.
SunLover
Clear cache
Clear cookies
Clear history
Reboot
use www.UAL.com
At that point only use UAL.com going forward.
SunLover
Sep 21, 2015 | 7:35 pm
#438
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,308
Yes; try:
Clear cache
Clear cookies
Clear history
Reboot
use www.UAL.com
At that point only use UAL.com going forward.
SunLover
Clear cache
Clear cookies
Clear history
Reboot
use www.UAL.com
At that point only use UAL.com going forward.
SunLover
Thanks a million.
Sep 21, 2015 | 8:22 pm
#439
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
Okay, here is a sample of what I am seeing. Looking for award travel using the "Multi-City" option:
CVG -> CDG on 7/31/16
CDG -> EDI on 8/8/16
EDI -> CVG on 8/12/16
Let's look at just the first leg, the new United site shows a lot of saver awards at either 15K, 30K, 32.5K or 65K miles (plus $5.60 fees). The old site only shows 30k or 65k flights. UA4517/UA915 shows as 65K on the old site and only 32.5K on the new site. But it isn't bookable on the new site (actually, none of the flights are bookable regardless of value - they all give me an error).
Another one: The new site shows flights UA4080/UA987 for 32.5k points vs. 65k points on the old site. The 15 k flights on the new site are 30k on the old site. But the 30k flights are the same amount on both sites.
I cannot find the flight #'s on the new site that didn't exist at all on the old site or the UA agent's computer as of today. Hopefully those have been removed.
CVG -> CDG on 7/31/16
CDG -> EDI on 8/8/16
EDI -> CVG on 8/12/16
Let's look at just the first leg, the new United site shows a lot of saver awards at either 15K, 30K, 32.5K or 65K miles (plus $5.60 fees). The old site only shows 30k or 65k flights. UA4517/UA915 shows as 65K on the old site and only 32.5K on the new site. But it isn't bookable on the new site (actually, none of the flights are bookable regardless of value - they all give me an error).
Another one: The new site shows flights UA4080/UA987 for 32.5k points vs. 65k points on the old site. The 15 k flights on the new site are 30k on the old site. But the 30k flights are the same amount on both sites.
I cannot find the flight #'s on the new site that didn't exist at all on the old site or the UA agent's computer as of today. Hopefully those have been removed.
Found the following for 60,000 miles +$222 in Economy:
Sun., Jul. 31, 2016 | CVG to CDG
Depart CVG: 1:45 p.m.
Arrive EWR: 3:43 p.m.
Flight: UA3718
Fare Class: United Economy (XN)
Change Planes. Connect time in New York/Newark, NJ, US (EWR - Liberty) is 2 hours 27 minutes.
Depart EWR: 6:10 p.m.
Arrive CDG: 7:35 a.m. +1 Day
Mon., Aug. 8, 2016 | CDG to EDI
Depart CDG: 8:30 a.m.
Arrive BRU: 9:25 a.m.
Change Planes. Connect time in Brussels, BE (BRU) is 5 hours 15 minutes.
Depart BRU: 2:40 p.m.
Arrive EDI : 3:20 p.m.
Flight: SN2063
Fri., Aug. 12, 2016 | EDI to CVG
Depart EDI: 9:25 a.m.
Arrive EWR: 12:00 p.m.
Flight: UA37
Change Planes. Connect time in New York/Newark, NJ, US (EWR - Liberty) is 1 hour 55 minutes.
Depart EWR: 1:55 p.m.
Arrive CVG: 3:53 p.m.
Flight: UA4353
60,000 miles and $222.80 in fees.
Or: Purchase this Reservation in Economy for $2,633.70 without redeeming miles
Have not looked at the new site yet on this...
Is this (above) what you are seeing?
What is your elite status level on United?
Sep 21, 2015 | 9:26 pm
#440
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
New site:
We are unable to process your request. Please see the message below for details.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
We are unable to process your request. Please see the message below for details.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Sep 21, 2015 | 10:39 pm
#441
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,308
New site:
We are unable to process your request. Please see the message below for details.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
We are unable to process your request. Please see the message below for details.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
It's unbelievable that UA IT wasted millions of dollars and came up with this kind of crap.
Sep 21, 2015 | 11:41 pm
#442
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Plat
Posts: 13,346
FT is overpopulated with a certain kind of travel hobbyist who only cares about expert functions and would be just as happy if the site were only accessible via a terminal window. Hell, they might even prefer it. But that's not the world we live in. Look and feel are incredibly important, especially for an ecommerce segment like travel: it leads directly to increased bookings and revenue. Sneering at those of us who compliment the tremendous strides UA has made in design is simply short-sighted.
I can assure you, after 20 years spent in ecommerce and related industries, that design improvements lead to increased revenue. Do you really think this is just an "obsession " with "how pretty the site is"?
I can assure you, after 20 years spent in ecommerce and related industries, that design improvements lead to increased revenue. Do you really think this is just an "obsession " with "how pretty the site is"?
Sep 22, 2015 | 12:10 am
#443
Join Date: Jun 2006
Location: Sun & beach destinations
Programs: UA-lifetime Platinum (2MM), IHG-Amb, HH-Diamond, Hertz-PC, Marriott-Gold, CX-AM
Posts: 1,427
UA digital Insider, can you fix this on the new site?
Old site:
it shows (highlight in different colors, depends on Y or C class) exactly what days/dates the non-stop award flights in the 2-month calendar are available as long as you select "Nonstop Flights Only" and the initial selected date for searching has nonstop flight available.
This function is particularly useful when your schedule is flexible and you only want to take nonstop flight.
New site:
Even if you select "nonstop Flight Only" and the initial selected date has nonstop flight available, the 2-month calendar show (also highlight with different colors, depends on Y or business class) all the day/date award flights are available, regardless nonstop flight or flights with stop(s).
You have spend more time to click on every single date in the calendar to see what days/dates have nonstop flights available.
Old site:
it shows (highlight in different colors, depends on Y or C class) exactly what days/dates the non-stop award flights in the 2-month calendar are available as long as you select "Nonstop Flights Only" and the initial selected date for searching has nonstop flight available.
This function is particularly useful when your schedule is flexible and you only want to take nonstop flight.
New site:
Even if you select "nonstop Flight Only" and the initial selected date has nonstop flight available, the 2-month calendar show (also highlight with different colors, depends on Y or business class) all the day/date award flights are available, regardless nonstop flight or flights with stop(s).
You have spend more time to click on every single date in the calendar to see what days/dates have nonstop flights available.
Sep 22, 2015 | 7:50 am
#444
Join Date: Nov 2000
Location: EWR and KGL (with occasional home/work trips to NRT/ITM)
Programs: MP MM 1K, Sky Miles, Emirates Gold
Posts: 708
Sep 22, 2015 | 12:33 pm
#445
Join Date: Jul 2015
Location: Columbus, OH
Posts: 17
I have no status on UA, so perhaps that is the difference.
Sep 22, 2015 | 1:35 pm
#446
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
Good luck getting this booked!
Sep 22, 2015 | 4:18 pm
#447
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
Using the new website with Chrome for iPad iOS 9, I was successful in booking award (saver economy) flights for the missus and me CLE-MXP for the busy Fourth of July week! I found convenient times and connections. The website worked flawlessly. Piece of cake. What are you guys doing wrong?
RNE, lamenting that I was not able to get the CLE-MXP nonstop.
RNE, lamenting that I was not able to get the CLE-MXP nonstop.
Last edited by WineCountryUA; Sep 22, 2015 at 8:16 pm
Sep 22, 2015 | 5:03 pm
#448
Join Date: Aug 2005
Location: NRT/HND, IWK, SAT, BWI, NAP, OKA, AUS, DEN, COS and PUB
Programs: UA 1K.. 1MM
Posts: 998
New site:
We are unable to process your request. Please see the message below for details.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
We are unable to process your request. Please see the message below for details.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Sep 22, 2015 | 5:29 pm
#449
Join Date: Mar 2012
Posts: 118
How can I bring up old site
Does anyone know how to consistently bring up the old site as right now it randomly comes up?
Sep 22, 2015 | 6:03 pm
#450
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,579
Incognito mode.