Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Jul 2, 2016 | 1:37 pm
#1936
Join Date: Jan 2009
Location: DEN
Programs: UA Platinum/*G, Accor/Sofitel Platinum, InterContinental Platinum, Bonvoy Gold
Posts: 476
So, does UA.com award search simply not do multi-city searches any longer? Every time I try to do this (even fairly simple), it says I need to call and posts no results.
Jul 4, 2016 | 7:12 pm
#1937
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,093
Question:
I had a ticket I had to cancel and UA saved it in their system.
Today I called and gave them the old PNR. They found it and changed the ticket for another future flight.
So later I went to my current reservations and did not find it. I then went to the "Past" and "Cancelled" reservations tabs and it wasn't there either.
So I put the PNR and my last name in the boxes at the bottom of the "Manage Reservations" page and it popped up.
Is there anyway that I can get this to appear on my "Current" reservations page?
Thanks.
I had a ticket I had to cancel and UA saved it in their system.
Today I called and gave them the old PNR. They found it and changed the ticket for another future flight.
So later I went to my current reservations and did not find it. I then went to the "Past" and "Cancelled" reservations tabs and it wasn't there either.
So I put the PNR and my last name in the boxes at the bottom of the "Manage Reservations" page and it popped up.
Is there anyway that I can get this to appear on my "Current" reservations page?
Thanks.
Jul 4, 2016 | 10:05 pm
#1938
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,428
Question:
I had a ticket I had to cancel and UA saved it in their system.
Today I called and gave them the old PNR. They found it and changed the ticket for another future flight.
So later I went to my current reservations and did not find it. I then went to the "Past" and "Cancelled" reservations tabs and it wasn't there either.
So I put the PNR and my last name in the boxes at the bottom of the "Manage Reservations" page and it popped up.
Is there anyway that I can get this to appear on my "Current" reservations page?
Thanks.
I had a ticket I had to cancel and UA saved it in their system.
Today I called and gave them the old PNR. They found it and changed the ticket for another future flight.
So later I went to my current reservations and did not find it. I then went to the "Past" and "Cancelled" reservations tabs and it wasn't there either.
So I put the PNR and my last name in the boxes at the bottom of the "Manage Reservations" page and it popped up.
Is there anyway that I can get this to appear on my "Current" reservations page?
Thanks.
Jul 5, 2016 | 11:14 am
#1939
Join Date: Jul 2010
Location: ORD
Programs: United 1K, Marriott Platinum Premier
Posts: 112
For some reason, when I visit the website this morning, the URL now has:
'preprod' in it, e.g.
https://preprod.united.com/web/en-US/apps/booking/flight/seatSelector.aspx
I work in IT, and preprod sounds like Pre Production to me, so why are they pointing me to a non-Production website for me to make changes to my flight? Or maybe preprod means something else.
Anyone else getting this issue?
'preprod' in it, e.g.
https://preprod.united.com/web/en-US/apps/booking/flight/seatSelector.aspx
I work in IT, and preprod sounds like Pre Production to me, so why are they pointing me to a non-Production website for me to make changes to my flight? Or maybe preprod means something else.
Anyone else getting this issue?
Jul 5, 2016 | 11:56 am
#1940
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,220
For some reason, when I visit the website this morning, the URL now has:
'preprod' in it, e.g.
https://preprod.united.com/web/en-US/apps/booking/flight/seatSelector.aspx
I work in IT, and preprod sounds like Pre Production to me, so why are they pointing me to a non-Production website for me to make changes to my flight? Or maybe preprod means something else.
Anyone else getting this issue?
'preprod' in it, e.g.
https://preprod.united.com/web/en-US/apps/booking/flight/seatSelector.aspx
I work in IT, and preprod sounds like Pre Production to me, so why are they pointing me to a non-Production website for me to make changes to my flight? Or maybe preprod means something else.
Anyone else getting this issue?
-RM
Jul 5, 2016 | 1:47 pm
#1941
Join Date: Nov 2008
Location: DFW
Programs: UA peon (+decades 1K), AA Exec Plt
Posts: 1,120
For some reason, when I visit the website this morning, the URL now has:
'preprod' in it, e.g.
https://preprod.united.com/web/en-US/apps/booking/flight/seatSelector.aspx
I work in IT, and preprod sounds like Pre Production to me, so why are they pointing me to a non-Production website for me to make changes to my flight? Or maybe preprod means something else.
Anyone else getting this issue?
'preprod' in it, e.g.
https://preprod.united.com/web/en-US/apps/booking/flight/seatSelector.aspx
I work in IT, and preprod sounds like Pre Production to me, so why are they pointing me to a non-Production website for me to make changes to my flight? Or maybe preprod means something else.
Anyone else getting this issue?
PreProd is normally pre production. Doesn't have to be but shouldn't be forward facing because it sounds too much like pre production and makes your customers worry. Maybe trying to break some scraping.
Jul 6, 2016 | 6:59 am
#1942
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,124
I'm repeatedly getting an error after the payment screen when trying to book a somewhat complicated itinerary (built using ITA matrix, transferred to google flights, then open UA from google flights).
I'm not sure if this means there's something wrong with the payment (presumably they'd tell me if it's an authorisation issue), or if it's a website issue. (Note: fare rules allow buying in area 1, and I'm paying with a US debit card.)
I'm not sure if this means there's something wrong with the payment (presumably they'd tell me if it's an authorisation issue), or if it's a website issue. (Note: fare rules allow buying in area 1, and I'm paying with a US debit card.)
Error
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
Jul 7, 2016 | 4:18 am
#1943
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Democratic People's Republic of the UK
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 21,948
I'm repeatedly getting an error after the payment screen when trying to book a somewhat complicated itinerary (built using ITA matrix, transferred to google flights, then open UA from google flights).
I'm not sure if this means there's something wrong with the payment (presumably they'd tell me if it's an authorisation issue), or if it's a website issue. (Note: fare rules allow buying in area 1, and I'm paying with a US debit card.)
I'm not sure if this means there's something wrong with the payment (presumably they'd tell me if it's an authorisation issue), or if it's a website issue. (Note: fare rules allow buying in area 1, and I'm paying with a US debit card.)
Jul 7, 2016 | 12:08 pm
#1944
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
Seat Assignments back
I am seeing seat assignments on the View Current Reservation page, again.
Jul 7, 2016 | 12:52 pm
#1945
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
as I just noticed the same thing ^
Jul 7, 2016 | 1:00 pm
#1946
Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,075
Seat assignments may be back but they removed something else awhile ago that would be useful. I often put a 7-day hold on reservations. When I open a reservation that is on hold it no longer displays the price at which the hold was placed. It used to show that. The only way to see the price is to click the "Purchase Now" button. I continue to shop during the 7-day hold period and this is just an extra new step to the comparison shopping exercise.
United giveth and United taketh away.
United giveth and United taketh away.
Jul 7, 2016 | 1:06 pm
#1947
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.6MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; DL GLD, HYA GLOB
Posts: 4,927
Question:
I had a ticket I had to cancel and UA saved it in their system.
Today I called and gave them the old PNR. They found it and changed the ticket for another future flight.
So later I went to my current reservations and did not find it. I then went to the "Past" and "Cancelled" reservations tabs and it wasn't there either.
So I put the PNR and my last name in the boxes at the bottom of the "Manage Reservations" page and it popped up.
Is there anyway that I can get this to appear on my "Current" reservations page?
Thanks.
I had a ticket I had to cancel and UA saved it in their system.
Today I called and gave them the old PNR. They found it and changed the ticket for another future flight.
So later I went to my current reservations and did not find it. I then went to the "Past" and "Cancelled" reservations tabs and it wasn't there either.
So I put the PNR and my last name in the boxes at the bottom of the "Manage Reservations" page and it popped up.
Is there anyway that I can get this to appear on my "Current" reservations page?
Thanks.
Jul 8, 2016 | 5:47 am
#1948
FlyerTalk Evangelist
Join Date: Feb 2004
Location: Here
Programs: UA 1K 1.2MM, Hyatt Globalist, IHG Diamond RA IC
Posts: 23,255
Jul 9, 2016 | 10:40 am
#1949
Join Date: Dec 2005
Location: Japan
Programs: UA 1MM
Posts: 5,613
Looking at my itineraries, after the traveller's details were the seat assignments and then "MileagePlus earnings". The latter has disappeared.
What happened?
What happened?
Jul 9, 2016 | 1:08 pm
#1950
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
