Originally Posted by
iluv2fly
Question:
I had a ticket I had to cancel and UA saved it in their system.
Today I called and gave them the old PNR. They found it and changed the ticket for another future flight.
So later I went to my current reservations and did not find it. I then went to the "Past" and "Cancelled" reservations tabs and it wasn't there either.
So I put the PNR and my last name in the boxes at the bottom of the "Manage Reservations" page and it popped up.
Is there anyway that I can get this to appear on my "Current" reservations page?
Thanks.
I had that situation too. Was told emphatically, "no," by GS as well as Web support. Funny thing is that it appeared normally on the mobile app.