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Old Apr 7, 2016, 2:59 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: physioprof
Originally Posted by Kmxu
If you want to use the old site, as mentioned upthread, you clear the cache and history on your browser and type in "ual.com". This should work.
As of Oct. 26, 2015 it no longer seems possible to access the old version of the website.

Related thread
Consolidated: Is united.com or parts of it down?

Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:

Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
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Functionality issues/questions with "New" (Fall 2015) United.com

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Old Jun 29, 2016 | 11:43 am
  #1906  
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Originally Posted by RobOnLI
That's not what we're talking about. We're talking about seat assignments no longer appearing on the manage reservation page. They showed under your birthdate/KTN and above the MileagePlus Earnings section.

-RM
Can you send me a link to the page as I have never seen my birthdate/KTN on any page apart from my profile. This is the page I am using: https://www.united.com/web/en-US/app...n/default.aspx
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Old Jun 29, 2016 | 11:48 am
  #1907  
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Originally Posted by Silver Fox
I have 2 active, both TATL, but one with domestic too, and they all show my assigned seats correctly by going through Reservations->View/Change Seats. Is that what everyone else is doing or something else?
The very first page of the reservation used to show seat assignments. I first noticed the omission last night as well. Now you have to click "view/change seats" to see the current assignments.

Not an improvement. Especially with the terribly slow (and getting worse) website response times.
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Old Jun 29, 2016 | 12:17 pm
  #1908  
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Just tried booking a multi-city ticket with a 7-day FareLock...

It bombed out on the last page...Expecting a confirmation, I got an error.

It did save the itinerary, but it says "this reservation will expire [tomorrow] at midnight". There are no buttons that I can see to 'purchase' this.

There hasn't been a hit to my CC for any amount--the fare or the $8.99 for the FareLock.

I really want to lock this fare in, because if I go to rebuild it, I have the last seat 'pending' in my fare class. It jumps $100 if I go to rebook it again...I'm just not 100% certain of my travels yet, and won't be until after the holiday weekend. Aargh!
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Old Jun 29, 2016 | 1:06 pm
  #1909  
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Originally Posted by Kacee
The very first page of the reservation used to show seat assignments. I first noticed the omission last night as well. Now you have to click "view/change seats" to see the current assignments.

Not an improvement. Especially with the terribly slow (and getting worse) website response times.
As I posted above, you can view the seat assignments on the "print itinerary" page and don't have to view the actual seat map

Originally Posted by goalie
I'll see your trick (which I can see [view] ) and raise it to my seat assignments are missing on the "view itinerary" page but are visible on the "print itinerary" page (and show as my seats when I view the seat map under the "view/change seats" option)
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Old Jun 29, 2016 | 1:19 pm
  #1910  
 
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Originally Posted by RobOnLI
Birthday and KTN have been partially blocked for a long time.
Hmm, something looks different though. Maybe it's just arranged differently now?
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Old Jun 29, 2016 | 2:28 pm
  #1911  
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Originally Posted by Kacee
The very first page of the reservation used to show seat assignments. I first noticed the omission last night as well. Now you have to click "view/change seats" to see the current assignments.

Not an improvement. Especially with the terribly slow (and getting worse) website response times.
Oops. Edited because I know what you mean now. You're all correct, they have gone !
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Old Jun 30, 2016 | 4:26 am
  #1912  
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Originally Posted by Kacee
The very first page of the reservation used to show seat assignments. I first noticed the omission last night as well. Now you have to click "view/change seats" to see the current assignments.

Not an improvement. Especially with the terribly slow (and getting worse) website response times.
OMG. That is really crappy. I can't believe they removed this from the reservation page.

Originally Posted by goalie
As I posted above, you can view the seat assignments on the "print itinerary" page and don't have to view the actual seat map
Thanks for this. Better than having to click through every segment, but still very inconvenient compared to just having them on the main page.
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Old Jun 30, 2016 | 6:03 am
  #1913  
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Originally Posted by Kacee
The very first page of the reservation used to show seat assignments. I first noticed the omission last night as well. Now you have to click "view/change seats" to see the current assignments.

Not an improvement. Especially with the terribly slow (and getting worse) website response times.
Looks like they removed the "Change Planes" details as well !!!
Change Planes. Connect time in San Francisco, CA, US (SFO) is 10 hours 35 minutes.
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Old Jun 30, 2016 | 6:08 am
  #1914  
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Originally Posted by goalie
As I posted above, you can view the seat assignments on the "print itinerary" page and don't have to view the actual seat map
But the point is this is still broken and not showing on the itinerary page as it should.

And oddly enough, the first itinerary I went to (the one I start tonight from GRU) shows '--' as my seat assignment for my connection to SEA tomorrow from a UA hub. But my seat assignment is still preserved if I look at the seat map. So the print itinerary option is not good either.

Originally Posted by im-headed-west
Looks like they removed the "Change Planes" details as well !!!
No it's not. That part has been working fine for me and continues to display in my itineraries. Check yours again and verify.

-RM
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Old Jun 30, 2016 | 6:12 am
  #1915  
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Originally Posted by RobOnLI
...
No it's not. That part has been working fine for me and continues to display in my itineraries. Check yours again and verify.

-RM
Yes it is removed. View Current Reservation no longer shows it ... can see it in Print Itinerary. Check yours again and verify.
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Old Jun 30, 2016 | 6:24 am
  #1916  
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Originally Posted by im-headed-west
Looks like they removed the "Change Planes" details as well !!!
If they did, they put it back looking at my next non-non-stop itinerary

Change Planes. Connect time in Chicago, IL, US (ORD - O'Hare) is 57 mn.
Although it appears to be formatted slightly differently than I recall...
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Old Jun 30, 2016 | 6:36 am
  #1917  
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Originally Posted by lincolnjkc
...

Although it appears to be formatted slightly differently than I recall...
Yeah .. got the different formatting too !

Tried IE (in addition to Firefox) ... still no connect time on the "View Current Reservation" page of my NA to NZ I award

Also getting
-that annoying premier upgrade graphic for my UA X award segments
-flight time of :20 for for CHC to AKL
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Old Jun 30, 2016 | 6:49 am
  #1918  
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Originally Posted by MBS MillionMiler
Just tried booking a multi-city ticket with a 7-day FareLock...

It bombed out on the last page...Expecting a confirmation, I got an error.

It did save the itinerary, but it says "this reservation will expire [tomorrow] at midnight". There are no buttons that I can see to 'purchase' this.

There hasn't been a hit to my CC for any amount--the fare or the $8.99 for the FareLock.

I really want to lock this fare in, because if I go to rebuild it, I have the last seat 'pending' in my fare class. It jumps $100 if I go to rebook it again...I'm just not 100% certain of my travels yet, and won't be until after the holiday weekend. Aargh!
I'd call in and ask for the ESD (Electronic Support Desk). Actually, I recently found that when the web site messes up a reservation like this and my MP# is associated with the reservation and I calledit I'm automatically prompted to be connected to the ESD. They should be able to find and fix (and hold) the reservation you built. Do this before it expires, thugh!
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Old Jun 30, 2016 | 7:05 am
  #1919  
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Seat assignments are missing on my view itineraries pages. Given how frequently UA quietly bumps me from a seat assignment, this caused undue anxiety.
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Old Jun 30, 2016 | 7:22 am
  #1920  
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Originally Posted by im-headed-west
Looks like they removed the "Change Planes" details as well !!!
The connection time line disappeared from my one award booking a while ago, but I still see it on the revenue reservations. No seat assignments, though.

Running Edge/Win10.
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