Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "Were sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Aug 5, 2016 | 11:05 am
#1996
Join Date: Feb 2011
Posts: 96
Trying to book an international reward flight, keep getting error when I hit purchase. Tried this with two different flights, I've called the number on error page and they tell me they get same error and don't know why. Anyone have same issues or give me a phone number where I can talk to a CSR that knows what they're doing?
Aug 5, 2016 | 1:04 pm
#1997
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,218
Trying to book an international reward flight, keep getting error when I hit purchase. Tried this with two different flights, I've called the number on error page and they tell me they get same error and don't know why. Anyone have same issues or give me a phone number where I can talk to a CSR that knows what they're doing?
Aug 5, 2016 | 3:11 pm
#1998
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.7MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,120
Getting a lot of rounding errors on the website recently.
Aug 5, 2016 | 7:55 pm
#1999
Join Date: Dec 2005
Location: Japan
Programs: UA 1MM
Posts: 5,613
Trying to find availibilty. No more colors indicators, now one has to read something that looks sort of a morse code.
Aug 5, 2016 | 8:05 pm
#2000
Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,129
Yes - get used to dashes and dots - at least for now.... Some MBA intern must have convinced the apparent "leaders" at UA that after so many years of color coding - that dashes and dots made more sense.... Honestly - UA has gone off the rails...
Aug 6, 2016 | 1:46 am
#2001
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Democratic People's Republic of the UK
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 21,953
It's the instamorons and snaptwat generation that is driving UI these days. The adage if it ain't broke, don't fix it no longer applies. Although when my travel days are over, I will miss the places, but not the methods.
Aug 6, 2016 | 7:22 am
#2002
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,124
Oh wait, user research has shown that a UI was difficult to use? Let's ignore that because we'll upset some people by trying to improve it.
(Now I don't know if UA are actually measuring the results of these UI changes, but given that most UIs in the world are pretty terrible, then the old adage doesn't really apply.)
Aug 6, 2016 | 10:04 am
#2003
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,468
They do get points for consistency . . . matches perfectly with what they've done to the FF program.
Aug 6, 2016 | 6:57 pm
#2004
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,511
The Web page cant be displayed because of an internal server error
Aug 11, 2016 | 8:12 am
#2005
Join Date: Oct 2014
Location: ORD
Programs: UA GS
Posts: 659
Anybody else not able to access United.com on Google Chrome due to SSL Certificate issues? I keep getting the following screen:
It works fine in Firefox for me...
It works fine in Firefox for me...
Aug 11, 2016 | 8:46 am
#2006
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.7MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,120
Aug 11, 2016 | 8:49 am
#2007
Join Date: May 2016
Location: SLC
Programs: United Gold, Hilton Silver, Hertz President's Circle
Posts: 772
I have no issues using United.com on Chrome, but I do notice that the link to the cruises site gives me errors.
" Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit."
If I want to dream about cruises, I have to use IE.
" Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit."
If I want to dream about cruises, I have to use IE.
Aug 11, 2016 | 11:18 am
#2008
Join Date: Dec 2011
Location: Indianapolis
Programs: UA 1K, Marriott Gold, HH Gold, SPG Gold
Posts: 383
Aug 12, 2016 | 8:45 am
#2009
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 72,698
The "recent searches" functionality on the home screen quit working for me this week. It probably has to do with the stupid "two-factor authentication" (which anyone with an IT brain--none of which UA possess, apparently--would explain is not 2FA at all).
Aug 12, 2016 | 10:28 am
#2010
Join Date: Nov 2006
Location: EWR
Programs: UA MM GS, Marriott Titanium
Posts: 552
same here. No longer able to access recent searches....