FlyerTalk Forums - View Single Post - Functionality issues/questions with "New" (Fall 2015) United.com
Old Aug 6, 2016 | 7:22 am
  #2002  
televisor
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Originally Posted by Silver Fox
It's the instamorons and snaptwat generation that is driving UI these days. The adage if it ain't broke, don't fix it no longer applies. Although when my travel days are over, I will miss the places, but not the methods.
Heaven forbid trying to make things better. This UI has worked for the past gazillion years so lets not upset all those old people by testing some new design and measuring whether it's better?

Oh wait, user research has shown that a UI was difficult to use? Let's ignore that because we'll upset some people by trying to improve it.

(Now I don't know if UA are actually measuring the results of these UI changes, but given that most UIs in the world are pretty terrible, then the old adage doesn't really apply.)
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