Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Nov 8, 2024 | 1:14 pm
#3361
Join Date: Aug 2018
Posts: 3,820
Nov 8, 2024 | 10:16 pm
#3362
Join Date: Jul 2021
Location: LAS
Programs: Hilton, Delta, Hyatt, MGM
Posts: 315
Nov 9, 2024 | 12:57 am
#3363
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 1,273
Nov 9, 2024 | 7:29 am
#3364
Join Date: Mar 2005
Location: ZRH, Switzerland
Programs: M&M, Fan of MO, Shangri-La.
Posts: 840
The only seatmaps on Lufthansa Group which work for me now are shorthaul Business and longhaul First (with a wrong seat layout).
Everything else on LHG still seems broken.
I got the "we're working on it" reply from EF last Tuesday, promising updates on the progress, as well as next steps about my subscription.
No news since then, so I've cancelled my auto-renewal.
Nov 10, 2024 | 10:45 am
#3366
Formerly known as tireman77
Join Date: Dec 2013
Posts: 7,817
I'm keeping my subscription active and not requesting a credit. The main functions are still working perfectly well.
Nov 10, 2024 | 11:01 am
#3367
Join Date: Sep 2011
Location: SFO/SJC
Programs: AA Gold SPG Gold HH GLD Hyatt EXP
Posts: 1,264
Why on earth would a company proactively offer a credit when 90%+ of the website is working fine? Does an airline proactively offer compensation even under those obtuse EU/EK261 obligations?
I'm keeping my subscription active and not requesting a credit. The main functions are still working perfectly well.
I'm keeping my subscription active and not requesting a credit. The main functions are still working perfectly well.
When AA is my main airline it is more impactful. EF has lost a lot a capabilities over the last 5 years. Once AA award availability is gone, I'm gone.
Nov 13, 2024 | 6:38 am
#3368
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,194
Seatmaps are broken again, at least for DL... I haven't tried any others yet.
The site doesn't return an error, but it displays the seats as occupied/unavailable in all cabins so effectively it is useless.
The site doesn't return an error, but it displays the seats as occupied/unavailable in all cabins so effectively it is useless.
Nov 13, 2024 | 8:43 pm
#3370
Join Date: Nov 2003
Posts: 237
UA and HA seat maps appear to be back. UA flights within 48 hours now seem to be accurate but still showing seats that don't exist in some rows as taken. On HA international business class, blocked seats appear as taken vs. blocked. (An improvement over earlier when they appeared as available.)
Nov 16, 2024 | 2:52 am
#3371
Join Date: Jul 2012
Posts: 1
Seat maps is one of the most important features for me. When It broke I cancelled and they refunded.
I sent them specifics. It took a few weeks, but a human contacted me asking for follow up information.
I now see theyve fixed AF seat maps.
After a fashion, very good service. I re-subscribed, monthly.
I sent them specifics. It took a few weeks, but a human contacted me asking for follow up information.
I now see theyve fixed AF seat maps.
After a fashion, very good service. I re-subscribed, monthly.
Nov 20, 2024 | 1:16 am
#3372
formerly Christopher Sutton
Join Date: Dec 2014
Programs: BA Silver, VS Silver
Posts: 298
Expertflyer - BA Award & Upgrade Availability & Alerts
Hi all, reading the forum, I know this has been an issue historically, but does anyone know please why the Award & Upgrade availability feature remains down on ExpertFlyer?
I have SeatSpy Founding First subscription but would like an alert for availability on a specific BA short haul flight next summer.
TIA
Chris
I have SeatSpy Founding First subscription but would like an alert for availability on a specific BA short haul flight next summer.
TIA
Chris
Nov 20, 2024 | 1:56 am
#3374
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 14,530
There's a forum for help / discussing issues on EF - might be some info here ExpertFlyer.com Help Desk Thread - Page 169 - FlyerTalk Forums
Nov 22, 2024 | 5:10 am
#3375
Join Date: Oct 2012
Location: London
Programs: BA Silver
Posts: 1,563
is the Expert Flyer Seat Alerts app now dead on Android? If you try and do a search it just searches indefinitely with no result. I thought about maybe deleting and re-installing the app, but when I searched in the Play Store for it, there was no sign and on the Expert Flyer website it only references being available on the App Store.