Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Apr 14, 2022 | 2:01 am
#2522
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Just a tip on setting alerts: For flights I hold, I always set aircraft change notifications, flight schedule notifications, and set up seat notifications if suddenly our assigned seats become vacant.
Today, UA decided to switch a domestic 777 1-2-1 config to a 737, and I ended up with no F seats. Of course, the only way I knew about any of these changes is EF’s notifications. Thanks, EF.
Today, UA decided to switch a domestic 777 1-2-1 config to a 737, and I ended up with no F seats. Of course, the only way I knew about any of these changes is EF’s notifications. Thanks, EF.
Apr 14, 2022 | 12:13 pm
#2523
Join Date: Nov 2006
Location: Left Coast
Programs: UA pre-covid 1K now lowly UA Gold & UA 1MM, HH Gold, Marriott Gold, ExPlAAt (with CC)
Posts: 1,404
Apr 14, 2022 | 1:43 pm
#2525
Join Date: Feb 2003
Location: Alexandria, VA - DCA/IAD
Programs: BA Gold, American Airlines, Marriott Plat, Hilton Diamond, IHG Diamond
Posts: 5,089
I've been waiting for these to show back up for months. Doesn't seem like its in the cards in days instead of months. My subscription won't be renewing without this option.
Apr 15, 2022 | 7:15 am
#2528
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,140
Searches currently nor working:
Upgrades - BA, AA, EY, EK, AY, QR, VS
Awards - BA, VS,
Upgrades - BA, AA, EY, EK, AY, QR, VS
Awards - BA, VS,
My understanding is that searches for AA upgrades do work (if done correctly), and QR awards do not. Do you have information otherwise?
Apr 15, 2022 | 8:57 am
#2529
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
- Use the Award & Upgrade tool
- Only search for individual segments. Flight results that are part of a connection won't show the upgrade version of C/A inventory because AA only files upgrade inventory as individual, not married, segments.
Apr 18, 2022 | 10:07 pm
#2530
Join Date: Nov 2019
Posts: 155
I’m not sure the best way to file this bug report, so I’ll post it here to see if it’s more widespread.
On the Beta site, it says we should be able to make route based flight availability alerts. The help documentation states that we do this by leaving out the optional flight number, and then “any non-stop or direct flight for that day can trigger the alert.” This seems like exactly what I want.
Unfortunately, it keeps triggering for me, even with connecting flights.
I’ve had the following flights trigger my alerts incorrectly:
- LX 450 (ZRH -> LCY) triggered an alert searching for space in “I” from ZRH to BOS on 4/25/22. It seems to think I could connect onward to UA 25 from LHR -> BOS on 4/26/22, but this is obviously not a direct or a non-stop flight. The alert only mentions LX 450; I had to work out the possible UA 25 connection on my own by repeating the Award & Upgrade search by hand.
- LX 316 (ZRH -> LHR) triggered an alert searching for space in “I” from ZRH to BOS on 5/23/22. Again, I’m guessing it seems to think I could connect on UA 25 LHR -> BOS on 5/24/22.
On the Beta site, it says we should be able to make route based flight availability alerts. The help documentation states that we do this by leaving out the optional flight number, and then “any non-stop or direct flight for that day can trigger the alert.” This seems like exactly what I want.
Unfortunately, it keeps triggering for me, even with connecting flights.
I’ve had the following flights trigger my alerts incorrectly:
- LX 450 (ZRH -> LCY) triggered an alert searching for space in “I” from ZRH to BOS on 4/25/22. It seems to think I could connect onward to UA 25 from LHR -> BOS on 4/26/22, but this is obviously not a direct or a non-stop flight. The alert only mentions LX 450; I had to work out the possible UA 25 connection on my own by repeating the Award & Upgrade search by hand.
- LX 316 (ZRH -> LHR) triggered an alert searching for space in “I” from ZRH to BOS on 5/23/22. Again, I’m guessing it seems to think I could connect on UA 25 LHR -> BOS on 5/24/22.
Apr 18, 2022 | 10:17 pm
#2531
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
On the beta site there is a "Give us Feedback" button on the bottom of every page. Or you can email us at customercare@
Please use one of those two ways to contact us so we can look up your account and the exact alert you created, thanks.
Please use one of those two ways to contact us so we can look up your account and the exact alert you created, thanks.
Apr 19, 2022 | 10:42 am
#2532
Join Date: Nov 2006
Location: Left Coast
Programs: UA pre-covid 1K now lowly UA Gold & UA 1MM, HH Gold, Marriott Gold, ExPlAAt (with CC)
Posts: 1,404
I cannot set an alert for DL50 (SLC -LHR) in anything but economy. Neither regular site or beta. Glitch?
Beta site looks great. What is the downside of always using that site?
EDIT- any date, any class but economy (Biz or F class) award
Beta site looks great. What is the downside of always using that site?
EDIT- any date, any class but economy (Biz or F class) award
Last edited by weezl; Apr 19, 2022 at 11:08 am
Apr 19, 2022 | 10:43 am
#2533
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Apr 22, 2022 | 4:26 pm
#2534
Join Date: Jun 2004
Location: Santa Monica, CA
Programs: AA EXP 1MM, DL Silver, HHDmd, MBvLTPLT, PCAmb/Dmd, HYT Exp, WN A-List
Posts: 1,675
Apr 22, 2022 | 6:44 pm
#2535
Join Date: Nov 2019
Posts: 155
Award inventory is not valid for codeshares. You need to look up the underlying JetBlue flight and look for award inventory there.