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Old Feb 14, 2015, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).

You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.

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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
  • Upgrades - AY, BA, EK, EY, IB, QR, VS
  • Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:
  • Use the Award & Upgrade tool
  • Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
  • To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
  • 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4











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Old Oct 25, 2015 | 5:01 am
  #1021  
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Originally Posted by IAD_flyer
Having access to more "raw" fare filing would be helpful.
Can you be more specific?
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Old Oct 25, 2015 | 11:01 am
  #1022  
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Originally Posted by nk15
I am checking fare class availability on an A3 flight for the summer, but there are no U,P,T fares listed at all for this flight on EF (or offered for sale on OTAs). Does this mean that there are no U,P,T fares offered for this flight, or is it possible that A3 could add them later? These fares seem to have be filled for this route, but they are not showing for that date.

Just to be clear, I am not referring to T0 (T=0), for example, but rather U,P,T discounted fares not listed at all.
Can someone answer this question? When certain fare buckets are not listed at all on EF does it mean that they are not offered on this route/date, or could they be added at a later time by the airline?
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Old Nov 2, 2015 | 6:28 am
  #1023  
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Is there any way at all to search for corporate fares under a known account code on EF?

For instance, BE publishes its bag-inclusive fares under the account code BAG and its flexible fares under account code NEW. As far as I can see anyone can look at those fares if they know the account code. [See http://www.flybe.com/pdf/trade/Bag-a...n%20161213.pdf]

Last week I was trying to help an Amex agent book me a seat under these bag-inclusive fares but there was some misunderstanding about the rules I was unable to tidy up without access to them.

Last edited by Calchas; Nov 2, 2015 at 6:35 am
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Old Nov 2, 2015 | 6:32 am
  #1024  
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Originally Posted by nk15
Can someone answer this question? When certain fare buckets are not listed at all on EF does it mean that they are not offered on this route/date, or could they be added at a later time by the airline?
Yes it could be ... but this would get very messy. It's more likely the buckets are never offered on those specific flights.

Alternatively, the airline doesn't make these buckets publicly available. Access to them may be restricted to specific agents or even only the airline itself.

This is commonly done only with redemption/award buckets but JAL does it with a few revenue buckets on domestic flights as well.
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Old Nov 2, 2015 | 1:34 pm
  #1025  
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Originally Posted by Calchas
Yes it could be ... but this would get very messy. It's more likely the buckets are never offered on those specific flights.

Alternatively, the airline doesn't make these buckets publicly available. Access to them may be restricted to specific agents or even only the airline itself.

This is commonly done only with redemption/award buckets but JAL does it with a few revenue buckets on domestic flights as well.
Thanks Calchas, I am trying to make a determination if I should buy now or wait for the cheapest fares to be loaded. A more definitive answer from the EF resident staff would help. I will probably wait it out at least a bit more, and I may need to make my own costly experiments to answer this one, or maybe call the airline? Would this be publicly available info?
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Old Nov 4, 2015 | 2:32 pm
  #1026  
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Maybe it is just me but on the app on my phone it does not show my saved alerts from the website ? I have to enter all that stuff again every time ??
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Old Nov 4, 2015 | 10:30 pm
  #1027  
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Lightbulb

Originally Posted by dgparent
Maybe it is just me but on the app on my phone it does not show my saved alerts from the website ? I have to enter all that stuff again every time ??
The Seat Alerts app just shows Seat Alerts, Flight Alerts won't show in the Seat Alerts app. If you want to see Flight Alerts on a mobile device, use our mobile website which has all the features of the Premium service: http://m.expertflyer.com
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Old Nov 8, 2015 | 10:07 pm
  #1028  
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Any update yet on the searching awards for EK Z space?
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Old Nov 11, 2015 | 2:41 pm
  #1029  
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Has the ExpertFlyer subscriber database been stolen or hacked?

I got an email today, purporting to come from EF and sent to a name/email combination matching my EF subscription, inviting me to take a survey that asks whether I cheat on my expenses, have extramarital affairs or experiment with drugs.

Last edited by IMH; Nov 11, 2015 at 3:31 pm Reason: reduce word count
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Old Nov 11, 2015 | 4:30 pm
  #1030  
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Originally Posted by IMH
Has the ExpertFlyer subscriber database been stolen or hacked?

I got an email today, purporting to come from EF and sent to a name/email combination matching my EF subscription, inviting me to take a survey that asks whether I cheat on my expenses, have extramarital affairs or experiment with drugs.
Wow. Hope the survey did not take you too long to complete....
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Old Nov 11, 2015 | 6:31 pm
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Originally Posted by 747FC
Wow. Hope the survey did not take you too long to complete....
The survey had reasonable questions until the last two. Not sure the point of those last two, whether a joke or not, but I also consider them somewhat inappropriate questions.

DAK
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Old Nov 12, 2015 | 6:00 am
  #1032  
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Originally Posted by dkerr
The survey had reasonable questions until the last two. Not sure the point of those last two, whether a joke or not, but I also consider them somewhat inappropriate questions.

DAK
I suspect the point of these questions is that they are easy headlines to use in puff pieces. Lure the readers in with a scandal and then repeatedly name drop ExpertFlyer in the article.

e.g., headline: "20% of business travellers admit to cheating on their partners while away"
article text: "A survey by ExpertFlyer, the vital tool for frequent fliers, has revealed ..."
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Old Nov 12, 2015 | 6:15 am
  #1033  
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Originally Posted by Calchas
I suspect the point of these questions is that they are easy headlines to use in puff pieces.
I'm sure you're right. I was a little slow on the uptake.
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Old Nov 13, 2015 | 7:08 am
  #1034  
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Hello and greetings..
I decided to post my question here in the EF (expert flyer) thread due to the fact it concerns EF even those its about BA/AA upgrades . I am searching for award upgrades using BA Avois from LHR-PHL BA 67 (AA6130)on 19 Dec. Although EF doesn't show availbility for BA, I was trying to look under AA. The search came back with
First-Upgrade (?) First-upgrade using miles/SWU or restricted purchases First on all 2 class <Domestic flights. There are 5 available
Does this mean that if I had points with AAdvantage and can use these points to upgrade the BA flight and call AA or can I call the BA Gold line and request the upgrade using Avois even though BA doesn't show ?
Any suggestions?
Thanks
Flyiboy

Ps. Never upgraded before so I'm curious. Oh BTW I'm flying in Club World
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Old Nov 13, 2015 | 11:32 am
  #1035  
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Originally Posted by Flyiboy
Hello and greetings..
I decided to post my question here in the EF (expert flyer) thread due to the fact it concerns EF even those its about BA/AA upgrades . I am searching for award upgrades using BA Avois from LHR-PHL BA 67 (AA6130)on 19 Dec. Although EF doesn't show availbility for BA, I was trying to look under AA. The search came back with
First-Upgrade (?) First-upgrade using miles/SWU or restricted purchases First on all 2 class <Domestic flights. There are 5 available
Does this mean that if I had points with AAdvantage and can use these points to upgrade the BA flight and call AA or can I call the BA Gold line and request the upgrade using Avois even though BA doesn't show ?
Any suggestions?
Thanks
Flyiboy

Ps. Never upgraded before so I'm curious. Oh BTW I'm flying in Club World
No. ExpertFlyer award results are applicable only when using an airlines award currency on that airlines operated flights.

What you are seeing is a consequence of some classes of service having different meaning for different airlines. So on AA the classes "A" and "C" are used to represent classes into which you can upgrade (to first from business and to business from economy respectively). However BA does not use A and C to represent upgrade classes, they could be (if they choose) classes for which they will sell a ticket (paricularly A... a lot of airlines use A to represent a discounted first class ticket).

So when ExpertFlyer reports back an 'A' availability on AA that is really a codeshare on BA it does not mean that it is a class into which you can upgrade because BA don't use A for that (they use Z and U, same classes as for awards)

DAK
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