Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jun 25, 2015 | 8:20 am
#946
Join Date: Dec 2009
Location: WAS
Posts: 3,048
If you have any questions about using ExpertFlyer or wish to report any issues, please email them at [email protected].
Jun 26, 2015 | 5:35 am
#947
Join Date: Nov 2013
Location: DC/NOVA
Programs: AA Gold, SPG Gold, HHonors Gold
Posts: 192
US Airways Award Availability Stripped?
I received multiple alerts this morning about some domestic flights I was monitoring award inventory (DCA-LGA, specifically monitoring for a decrease in availability) and when I logged into EF, I noted the results no longer match with AA.com or BritishAirways.com. Temporary glitch?
Jun 26, 2015 | 9:25 am
#948
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I received multiple alerts this morning about some domestic flights I was monitoring award inventory (DCA-LGA, specifically monitoring for a decrease in availability) and when I logged into EF, I noted the results no longer match with AA.com or BritishAirways.com. Temporary glitch?
Jul 1, 2015 | 9:52 am
#950
Join Date: Nov 2003
Location: Scottsdale, AZ, USA
Programs: HHonors Diamond, Marriott LT Plat, AA LT Plat, DL Silver
Posts: 501
Why does class of service availability change on a particular flight when putting in different connections. Example: BOS DCA PHX on July 25th: Flying on US 2142 and connecting to US 563, EF shows F9 and X5 on flight 563. Flying on US 2139 and connecting to US 563 (the same flight from DCA to PHX), EF shows F8 X1 on flight 563. Doesn't make sense to me! Any explanation? Thx for your insight!
Jul 1, 2015 | 9:56 am
#951
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,013
Why does class of service availability change on a particular flight when putting in different connections. Example: BOS DCA PHX on July 25th: Flying on US 2142 and connecting to US 563, EF shows F9 and X5 on flight 563. Flying on US 2139 and connecting to US 563 (the same flight from DCA to PHX), EF shows F8 X1 on flight 563. Doesn't make sense to me! Any explanation? Thx for your insight!
Basically, whether the airline thinks selling a seat on a particular flight is going to be profitable depends on the behaviour of the whole flight network. So in this case if you are a group of 5 in X class they want you on the US 2142 -> US 563 rather than US 2139 -> US 563.
Jul 15, 2015 | 10:27 pm
#952
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,688
I've noticed a "quirk" with a couple of recent timetable searches I have performed - flights are returned whose dates of applicability are outside the date range I have specified.
An example:
Searching for the timetable for DOH-NBO on 25/01/2016 with the "Search up to 7 days from this date" ticked
The results returned are (scroll right to see highlighted dates that are outside my specified date range):
Results from ExpertFlyer.com
Not too difficult to cope with in the example, but for another search I did (SYD-LAX on the same date) the returned results are daunting, even when filtered to just show the QF flights (16 of the 18 rows are outside the specified date range!).
Note that unticking the "Search up to 7 days from this date" returns results that are in range.
An example:
Searching for the timetable for DOH-NBO on 25/01/2016 with the "Search up to 7 days from this date" ticked
The results returned are (scroll right to see highlighted dates that are outside my specified date range):
Results from ExpertFlyer.com
Code:
Flight Timetables Search: Search DOH to NBO on 25/01/16 up to 7 days Flight Stops Depart Arrive Aircraft Duration Frequency Effective Ending QR 1337 0 DOH 3:55 NBO 9:10 320 5 hrs 15 mins Daily 25/10/15 16/07/16 QR 1337 0 DOH 3:55 NBO 9:30 320 5 hrs 35 mins Daily 03/07/15 24/10/15 QR 1339 0 DOH 7:35 NBO 12:35 320 5 hrs 0 mins Daily 26/10/15 26/03/16 QR 1339 0 DOH 7:35 NBO 12:50 320 5 hrs 15 mins Daily 01/09/15 23/10/15 QR 1339 0 DOH 7:35 NBO 13:10 320 5 hrs 35 mins Daily 03/07/15 31/08/15
Note that unticking the "Search up to 7 days from this date" returns results that are in range.
Jul 16, 2015 | 9:16 am
#953
Join Date: Jun 2004
Posts: 3,962
I've hardly used my ExpertFlyer subscription for the past year or two because of reduced travel so am a bit out of the loop on changes.
I was aware of the Delta problems, but have just now discovered that I cannot search for awards and upgrades for SAS or Lufthansa. Is that correct? Any outlook on whether or not they will be restored?
My annual subscription was just renewed and I had no idea that the airlines I fly were no longer supported.
I was aware of the Delta problems, but have just now discovered that I cannot search for awards and upgrades for SAS or Lufthansa. Is that correct? Any outlook on whether or not they will be restored?
My annual subscription was just renewed and I had no idea that the airlines I fly were no longer supported.
Jul 16, 2015 | 10:41 am
#954
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hi, please send any bug reports or customer service/account questions directly to us at [email protected] so we can help you best, thanks!
Jul 17, 2015 | 7:21 am
#955
Join Date: Dec 2014
Programs: BA GGL
Posts: 153
Hi, need some guidance please. Just joined Expert Flyer for a trial and found this fare to travel 23Nov DUB-PHX and 01Dec PHX-DUB;
ILR28AP AA I Round-Trip 984.00(GBP) B 11/23/14 11/30/15 SU / 12M 28
When I called AA they are quoting GBP1,260.90. What am I doing wrong or is the Expert Flyer fare plus TAX?
Many thanks
AX
ILR28AP AA I Round-Trip 984.00(GBP) B 11/23/14 11/30/15 SU / 12M 28
When I called AA they are quoting GBP1,260.90. What am I doing wrong or is the Expert Flyer fare plus TAX?
Many thanks
AX
Jul 17, 2015 | 7:43 am
#956
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
The EF fare listing gives base fare only. So yes, you would pay 984 + taxes, fees and charges.
If you use ITA to price the itinerary now (remembering to specify results in GBP), you'll see that the breakdown shows that the base fare is 494.91 + 494.91 = 989.82, plus TFC to make a total of 1,259.70. (Some rounding errors and currency movements are common if you're asking for a price in a different currency from the one in the country of origin. EF shows me a fare of 990.00 at the moment.)
If you use ITA to price the itinerary now (remembering to specify results in GBP), you'll see that the breakdown shows that the base fare is 494.91 + 494.91 = 989.82, plus TFC to make a total of 1,259.70. (Some rounding errors and currency movements are common if you're asking for a price in a different currency from the one in the country of origin. EF shows me a fare of 990.00 at the moment.)
Jul 17, 2015 | 7:49 am
#957
Join Date: Aug 2001
Posts: 1,159
Hi, need some guidance please. Just joined Expert Flyer for a trial and found this fare to travel 23Nov DUB-PHX and 01Dec PHX-DUB;
ILR28AP AA I Round-Trip 984.00(GBP) B 11/23/14 11/30/15 SU / 12M 28
When I called AA they are quoting GBP1,260.90. What am I doing wrong or is the Expert Flyer fare plus TAX?
Many thanks
AX
ILR28AP AA I Round-Trip 984.00(GBP) B 11/23/14 11/30/15 SU / 12M 28
When I called AA they are quoting GBP1,260.90. What am I doing wrong or is the Expert Flyer fare plus TAX?
Many thanks
AX
ExpertFlyer is quoting the base fare only which is really rather unhelpful especially transatlantic where the fuel surcharges can be substantial.
DAK
Jul 17, 2015 | 7:56 am
#958
Join Date: Dec 2014
Programs: BA GGL
Posts: 153
Jul 17, 2015 | 7:58 am
#959
Join Date: Aug 2001
Posts: 1,159
Originating in DUB the fare should be quoted in Euros not GBP. And yes the EF fares listed are base fares, exclude taxes and fees. There is a 212 GBP YR surcharge (carrier/fuel surcharge) plus many small airport/customs/etc fees. Add it all up and the 984 GBP does turn into 1260 GBP final price.
ExpertFlyer is quoting the base fare only which is really rather unhelpful especially transatlantic where the fuel surcharges can be substantial.
DAK
ExpertFlyer is quoting the base fare only which is really rather unhelpful especially transatlantic where the fuel surcharges can be substantial.
DAK
DAK
Jul 17, 2015 | 8:22 am
#960
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,013
By-the-way.... This is a totally fantastic business class fare as you probably realize. Spend your money wisely.... namely, consider DUB-LHR-PHX on BA rather than DUB-PHL-PHX on AA. Price is almost the same (LHR fees make it about 50 GBP more expensive) but I would be much happier in BA club world all the way to PHX than connecting in PHL onto domestic first for another 5 hours.
DAK
DAK
