Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Apr 8, 2015 | 9:04 pm
#916
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Thanks. I have been able to narrow the problem I am experiencing: For some reason EF doesn't like the option "Show Fares for All Travel Dates" for NRT (it works fine for all other destinations I tried).
ETA. The situation seems to be improving. Thanks EF! I should have posted here earlier.
ETA. The situation seems to be improving. Thanks EF! I should have posted here earlier.
Apr 8, 2015 | 9:06 pm
#917
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I really am not that fond of Expertflyer as I think their service is overpriced and attitude is arrogant, but sometimes I have need to use them.
Imagine my surprise when the BANNER AD presented to me is for a broker that wants to BUY MY SKY MILES!!!!
I just couldn't believe it.
Expertflyer is truly getting very very greedy to charge big buck$ for subscription AND show ads that will get people in trouble!
clicking on the ad takes one to the 'Sell-Delta-Miles-Page-Call 702-5xx-xxxx' page at flyer-miles.com
Imagine my surprise when the BANNER AD presented to me is for a broker that wants to BUY MY SKY MILES!!!!
I just couldn't believe it.
Expertflyer is truly getting very very greedy to charge big buck$ for subscription AND show ads that will get people in trouble!
clicking on the ad takes one to the 'Sell-Delta-Miles-Page-Call 702-5xx-xxxx' page at flyer-miles.com
As for your assertions that we are "greedy" or "overpriced", I'll remind you that we have not raised our subscription prices once in the 10 years we've been in business. That despite ever increasing costs to acquire the data that we offer and the addition of different types of data and services to ExpertFlyer over the years.
Thank you for your continued support.
Apr 10, 2015 | 9:43 am
#918
Join Date: Oct 2014
Posts: 265
I just started a trial for EF, and I have a few questions:
1. Searching for Award flights. A result will show 3 legs of a flight. In the "available classes" if it shows nothing (blank) for a leg, does that mean that award availability is never given out on that flight? I am just looking for Business or First, and some legs show classes and seats available, so I assume if no class is shown, no awards are possible on that flight (ever?)
2. I am assuming there is no way to check CX or BA award availability? or is there a trick I can use to see it?
Thank you!
1. Searching for Award flights. A result will show 3 legs of a flight. In the "available classes" if it shows nothing (blank) for a leg, does that mean that award availability is never given out on that flight? I am just looking for Business or First, and some legs show classes and seats available, so I assume if no class is shown, no awards are possible on that flight (ever?)
2. I am assuming there is no way to check CX or BA award availability? or is there a trick I can use to see it?
Thank you!
Apr 10, 2015 | 10:16 am
#919
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
Apr 13, 2015 | 11:54 am
#920
Join Date: Dec 2007
Programs: Aeroplan, BMI, Hyatt, SPG, PC
Posts: 606
ExpertFlyer does show AC seat maps and awards. If you have a question about specific searches or flights you can email us at [email protected].
Apr 14, 2015 | 8:04 am
#921
Join Date: Apr 2013
Posts: 156
Exper Flyer not Alerting me of T Award Space on US Airways
I had set an alert in expert flyer for T MilesAAVer space on a flight from GRR to PHL for 4/26.
I randomly checked the other day and saw 3 seats were available. I booked right away, but I had never gotten an e-mail from Expert Flyer telling me about the seats.
Has anyone else noticed this? I had set an alert for two T seats, and a separate alert for 1 seat. So far, still no e-mail (even though there is one seat left as of this morning).
I randomly checked the other day and saw 3 seats were available. I booked right away, but I had never gotten an e-mail from Expert Flyer telling me about the seats.
Has anyone else noticed this? I had set an alert for two T seats, and a separate alert for 1 seat. So far, still no e-mail (even though there is one seat left as of this morning).
Apr 14, 2015 | 9:32 am
#923
Join Date: Aug 2006
Location: Dallas
Programs: AAdvantage EXP, IHG Spire, Marriott Gold, HHonors Gold, National Executive Elite
Posts: 1,524
I had set an alert in expert flyer for T MilesAAVer space on a flight from GRR to PHL for 4/26.
I randomly checked the other day and saw 3 seats were available. I booked right away, but I had never gotten an e-mail from Expert Flyer telling me about the seats.
Has anyone else noticed this? I had set an alert for two T seats, and a separate alert for 1 seat. So far, still no e-mail (even though there is one seat left as of this morning).
I randomly checked the other day and saw 3 seats were available. I booked right away, but I had never gotten an e-mail from Expert Flyer telling me about the seats.
Has anyone else noticed this? I had set an alert for two T seats, and a separate alert for 1 seat. So far, still no e-mail (even though there is one seat left as of this morning).
Apr 14, 2015 | 7:44 pm
#924
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I had set an alert in expert flyer for T MilesAAVer space on a flight from GRR to PHL for 4/26.
I randomly checked the other day and saw 3 seats were available. I booked right away, but I had never gotten an e-mail from Expert Flyer telling me about the seats.
Has anyone else noticed this? I had set an alert for two T seats, and a separate alert for 1 seat. So far, still no e-mail (even though there is one seat left as of this morning).
I randomly checked the other day and saw 3 seats were available. I booked right away, but I had never gotten an e-mail from Expert Flyer telling me about the seats.
Has anyone else noticed this? I had set an alert for two T seats, and a separate alert for 1 seat. So far, still no e-mail (even though there is one seat left as of this morning).
In the event that there was T2 before you claimed the award, you could run a Quick Check of the alert and that would confirm that the system would alert you on the next scheduled check of the alert.
Apr 21, 2015 | 7:00 pm
#925
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
This is not true for when Air Canada seats are released at the end of the schedule (past 330 days). For example, there is economy and business class seats available on April 2, 2016 on aeroplan.com, but Expertflyer says "No availability can be found for the date and class(es) specified."
Apr 26, 2015 | 11:38 pm
#926
Join Date: Nov 2009
Location: EWR
Posts: 318
I used to be able to pull up fares that Alaska published as a corporate discount with the /PVT designator on the fare (as long as I unticked "validate fares"), but those no longer show up. Was it a bug that I ever got to see those?
Apr 27, 2015 | 4:38 pm
#927
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Private fares are by definition not available to any agency but the ones the fares are for. Probably a mistake on their part.
Apr 30, 2015 | 9:19 am
#928
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro; United Premier Platinum
Posts: 1,934
I booked award tickets (AA) on JAL from ORD-NRT. On expertflyer, it shows row 5 seats A and C open. The only seats blocked on row 5 are H and K. However, when I selected seats, A and C are also shown as blocked in addition to H and K. When I called the plat desk at AA, they said they cannot select A and C either. What does this mean? Can I call JAL to select these seats, or is there some other process to obtain these seats, or is expertflyer just not showing correct info?
Apr 30, 2015 | 11:21 am
#929
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I booked award tickets (AA) on JAL from ORD-NRT. On expertflyer, it shows row 5 seats A and C open. The only seats blocked on row 5 are H and K. However, when I selected seats, A and C are also shown as blocked in addition to H and K. When I called the plat desk at AA, they said they cannot select A and C either. What does this mean? Can I call JAL to select these seats, or is there some other process to obtain these seats, or is expertflyer just not showing correct info?
Apr 30, 2015 | 12:16 pm
#930
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 17,150
I booked award tickets (AA) on JAL from ORD-NRT. On expertflyer, it shows row 5 seats A and C open. The only seats blocked on row 5 are H and K. However, when I selected seats, A and C are also shown as blocked in addition to H and K. When I called the plat desk at AA, they said they cannot select A and C either. What does this mean? Can I call JAL to select these seats, or is there some other process to obtain these seats, or is expertflyer just not showing correct info?