Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Dec 9, 2012 | 7:12 pm
#166
Join Date: Nov 2010
Location: Brooklyn
Programs: AMEX Plat, AAdvantage Gold, UA, SPG Gold, HHonors Gold
Posts: 963
About to bite the bulled for the premium service. Are there any links for either a discount for me or a referral bonus for someone else so we can share the FT love?
Dec 11, 2012 | 3:01 am
#167
Join Date: Feb 2011
Posts: 14
How to use the award availability tool?
I'm trying to learn how to use the award availability tool. As an exercise I want to find out if it's possible to fly from NYC to LON with a stopover in HKG. This seems like it would be possible from what I understand of United's award routing rules. But EF only allows searching one way award availability. Additionally I want to find out if I can do NYC-LON(Stop)-HKG-SFO. There doesn't seem to be a tool designed for answering these types of queries
Dec 11, 2012 | 11:53 am
#168
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I'm trying to learn how to use the award availability tool. As an exercise I want to find out if it's possible to fly from NYC to LON with a stopover in HKG. This seems like it would be possible from what I understand of United's award routing rules. But EF only allows searching one way award availability. Additionally I want to find out if I can do NYC-LON(Stop)-HKG-SFO. There doesn't seem to be a tool designed for answering these types of queries
Dec 14, 2012 | 5:42 pm
#169
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,138
If you're flying AA, AA.com's flight status and gates and times forms have a button to show the incoming flight information. Very handy to know if your flight will board early or late.
Dec 14, 2012 | 8:04 pm
#170
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
If EF had a way to search for flights scheduled to arrive at a particular gate, that could be used to find the backing flight. (You'd do a flight status query on your departing flight, see its gate assignment, then do a query to find the flights scheduled to land at that gate.)
If you're flying AA, AA.com's flight status and gates and times forms have a button to show the incoming flight information. Very handy to know if your flight will board early or late.
If you're flying AA, AA.com's flight status and gates and times forms have a button to show the incoming flight information. Very handy to know if your flight will board early or late.
Dec 16, 2012 | 4:31 pm
#172
In Memoriam
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,873
I regularly use Expertflyer (sometimes a few dozen times a day) and am quite happy with the product, however I do find it slightly annoying to be kicked out / having to log in again after 30min (?) of inactivity.
Could you please extend the validity of a session (either as a general change or at least as a "stay logged in when using this computer" feature)?
Thanks for considering!
Could you please extend the validity of a session (either as a general change or at least as a "stay logged in when using this computer" feature)?
Thanks for considering!
Dec 16, 2012 | 6:28 pm
#173
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I regularly use Expertflyer (sometimes a few dozen times a day) and am quite happy with the product, however I do find it slightly annoying to be kicked out / having to log in again after 30min (?) of inactivity.
Could you please extend the validity of a session (either as a general change or at least as a "stay logged in when using this computer" feature)?
Thanks for considering!
Could you please extend the validity of a session (either as a general change or at least as a "stay logged in when using this computer" feature)?
Thanks for considering!
Dec 29, 2012 | 1:47 pm
#174
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,396
Have you had any reports of phantom availability with Turkish?
For example, take a look at JRO-IST on 8/23/13. I2, X7. But the ANA tool does not show the space and while United and Aeroplan do show it, both error out when trying to book the seat.
Any ideas?
For example, take a look at JRO-IST on 8/23/13. I2, X7. But the ANA tool does not show the space and while United and Aeroplan do show it, both error out when trying to book the seat.
Any ideas?
Dec 29, 2012 | 2:07 pm
#175
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
If there are any other flights you have a question about please email the information to [email protected]
Dec 30, 2012 | 9:11 pm
#176
Join Date: Nov 2012
Location: NYC
Programs: AC SE, Bonvoy Plat, Natl Exec
Posts: 2,344
Sorry for this very newbie question...
I was looking at fare information on EF and the system gives a list of fares. The price on these fares is often lower than what I get when I go directly on the operating carrier's website. Does this mean that the fares EF displays are bookable? If so, how do I book them, since the operating carrier's website does not show these fares. Would I have to call the airline directly?
Thanks!
I was looking at fare information on EF and the system gives a list of fares. The price on these fares is often lower than what I get when I go directly on the operating carrier's website. Does this mean that the fares EF displays are bookable? If so, how do I book them, since the operating carrier's website does not show these fares. Would I have to call the airline directly?
Thanks!
Dec 30, 2012 | 9:35 pm
#177
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Sorry for this very newbie question...
I was looking at fare information on EF and the system gives a list of fares. The price on these fares is often lower than what I get when I go directly on the operating carrier's website. Does this mean that the fares EF displays are bookable? If so, how do I book them, since the operating carrier's website does not show these fares. Would I have to call the airline directly?
Thanks!
I was looking at fare information on EF and the system gives a list of fares. The price on these fares is often lower than what I get when I go directly on the operating carrier's website. Does this mean that the fares EF displays are bookable? If so, how do I book them, since the operating carrier's website does not show these fares. Would I have to call the airline directly?
Thanks!
How do I purchase tickets based on the fares I see on ExpertFlyer.com?
You would purchase the fare by either contacting the airline directly or going through a travel agent and asking for the specific Fare Basis or Fare Class. Remember to check the availability of the Fare Class in the Flight Availability tool to make sure that the fare you wish to purchase is indeed available.
You would purchase the fare by either contacting the airline directly or going through a travel agent and asking for the specific Fare Basis or Fare Class. Remember to check the availability of the Fare Class in the Flight Availability tool to make sure that the fare you wish to purchase is indeed available.
Dec 30, 2012 | 9:45 pm
#178
Join Date: Nov 2012
Location: NYC
Programs: AC SE, Bonvoy Plat, Natl Exec
Posts: 2,344
No, the Fare Information search just lists published fares. You need to look at the availability of the fare class on a specific flight to see if the fare can be applied to that flight. As per our FAQ:
Also our EduGuide would be helpful in understanding the relationship between the published fare tariffs and the availability of those fare classes.
Also our EduGuide would be helpful in understanding the relationship between the published fare tariffs and the availability of those fare classes.
Thanks for the prompt response!
Jan 2, 2013 | 5:46 am
#179
Join Date: Jan 2008
Programs: MR Gold, Hilton Diamond, Mlia Platinum, Hertz PC, Avis PC
Posts: 1,197
How to book a cheaper fare bucket
Hi Expertflyer,
I just signed up for the 5-day free trial to see if I can get some advantage for my travel from your tool.
I have an upcoming trip to KUL for which I'm looking for tickets. Cheapest tickets I found are 804€ (428€ fare + taxes). fare bucket: Q
This is with AY.
So I had a look in expertflyer and I found some cheaper fare buckets: O,Z,R.
Fare starting at 336€ (if I remember well)
However one of this fare buckets is R and R is supposed to be full-fare economy with AY and the rate is cheaper. I'm a bit puzzled...
I just signed up for the 5-day free trial to see if I can get some advantage for my travel from your tool.
I have an upcoming trip to KUL for which I'm looking for tickets. Cheapest tickets I found are 804€ (428€ fare + taxes). fare bucket: Q
This is with AY.
So I had a look in expertflyer and I found some cheaper fare buckets: O,Z,R.
Fare starting at 336€ (if I remember well)
However one of this fare buckets is R and R is supposed to be full-fare economy with AY and the rate is cheaper. I'm a bit puzzled...
Jan 2, 2013 | 3:10 pm
#180
Join Date: May 2012
Location: LAX
Programs: UA Gold
Posts: 151
LH F Award Travel Alerts
I've looked through the thread and couldn't find the answer to my question. Does EF allow an alert to be set up that shows when an F award seat (O fare bucket) opens up on a specific LH flight?
Thank you
Thank you