Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Apr 10, 2018 | 6:27 pm
#1666
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,388
I can see that happening. But the funny thing is I visit all sorts of sites that run javascript with absolutely zero issues.
Apr 10, 2018 | 7:05 pm
#1667
Join Date: Nov 2015
Programs: AAdvantage EXP, Marriott Ambassador (LT Titanium)
Posts: 95
Finally sprung for ExpertFlyer and I'm confused
I'm looking to create an alert for essentially the following:
"Find me any flight LAX-MIA with Economy Saver or Business Saver (T or U) availability on June 29"
I attempted to do this by searching in "Awards & Upgrades" for flights on that day. Once I'm on the page where the flights show up, the only option I see is to create a separate alert for each flight+fare class combination, and it appears there is a 30 alert limit, even with premium subscription.
I was expecting a way to create a more broad alert along the lines of what I quoted above. Is it possible?
"Find me any flight LAX-MIA with Economy Saver or Business Saver (T or U) availability on June 29"
I attempted to do this by searching in "Awards & Upgrades" for flights on that day. Once I'm on the page where the flights show up, the only option I see is to create a separate alert for each flight+fare class combination, and it appears there is a 30 alert limit, even with premium subscription.
I was expecting a way to create a more broad alert along the lines of what I quoted above. Is it possible?
Apr 10, 2018 | 7:25 pm
#1668
Suspended
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 31,464
I'm looking to create an alert for essentially the following:
"Find me any flight LAX-MIA with Economy Saver or Business Saver (T or U) availability on June 29"
I attempted to do this by searching in "Awards & Upgrades" for flights on that day. Once I'm on the page where the flights show up, the only option I see is to create a separate alert for each flight+fare class combination, and it appears there is a 30 alert limit, even with premium subscription.
I was expecting a way to create a more broad alert along the lines of what I quoted above. Is it possible?
"Find me any flight LAX-MIA with Economy Saver or Business Saver (T or U) availability on June 29"
I attempted to do this by searching in "Awards & Upgrades" for flights on that day. Once I'm on the page where the flights show up, the only option I see is to create a separate alert for each flight+fare class combination, and it appears there is a 30 alert limit, even with premium subscription.
I was expecting a way to create a more broad alert along the lines of what I quoted above. Is it possible?
Apr 10, 2018 | 7:36 pm
#1669
Join Date: Nov 2015
Programs: AAdvantage EXP, Marriott Ambassador (LT Titanium)
Posts: 95
Even a place to input multiple flight numbers would save a lot of time.
"Create an alert for T fares on flights 987, 654, and 321 on 6/29" seems like something EF would and should be able to do.
Apr 10, 2018 | 8:18 pm
#1670
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,793
Awardnexus does this. I find it easy enough to do on EF -- copy+paste "yyymmdd AAABBB AA", and type in the flight number you searched for into the description box for the query on the results page for that day's flights. Takes 5 seconds a flight.
Apr 10, 2018 | 8:43 pm
#1671
Join Date: Apr 2014
Location: ROC
Programs: AA Exec Plat; NEXUS
Posts: 102
I am new to EF. I am getting strange errors about not having javacript enabled. But I have it enabled. Chrome Version 65.0.3325.181 (64bit).
I tried ot go to the page that talks about ghostery (which I don't have installed) and now I see the following:
Suspicious Activity Detected
Due to suspicious activity from your computer, we have blocked your access to ExpertFlyer. After completing the CAPTCHA below, you will immediately regain access unless further suspicious behavior is detected.
Note: This website requires JavaScript. If you have JavaScript disabled, please enable it before attempting to return to ExpertFlyer. If you are using Ghostery or NoScript, you must allow JavaScript from Distil Networks to run on ExpertFlyer.com as noted here.
You reached this page when attempting to access https://www.expertflyer.com/air/seatMap.do from xxx.xxx.xxx.xxx on 2018-04-10 20:18:16 UTC.
Trace: f1a1ffe0-3c02-4515-b475-8ea510c11e06 via 35a9edc9-dac9-459f-8854-dc3ec5d9864f
But I don't see a captcha. I just signed up for a full year and am in day 2 of my 5 day trial. I am about ready to pull the plug on it. This is about the least user friendly GUI I have ever seen.
I tried ot go to the page that talks about ghostery (which I don't have installed) and now I see the following:
Suspicious Activity Detected
Due to suspicious activity from your computer, we have blocked your access to ExpertFlyer. After completing the CAPTCHA below, you will immediately regain access unless further suspicious behavior is detected.
Note: This website requires JavaScript. If you have JavaScript disabled, please enable it before attempting to return to ExpertFlyer. If you are using Ghostery or NoScript, you must allow JavaScript from Distil Networks to run on ExpertFlyer.com as noted here.
You reached this page when attempting to access https://www.expertflyer.com/air/seatMap.do from xxx.xxx.xxx.xxx on 2018-04-10 20:18:16 UTC.
Trace: f1a1ffe0-3c02-4515-b475-8ea510c11e06 via 35a9edc9-dac9-459f-8854-dc3ec5d9864f
But I don't see a captcha. I just signed up for a full year and am in day 2 of my 5 day trial. I am about ready to pull the plug on it. This is about the least user friendly GUI I have ever seen.
Apr 10, 2018 | 10:59 pm
#1672
Join Date: May 2003
Programs: OW Emerald
Posts: 1,452
When you do a seat alert, in a single alert you can nominate any number of specific seats to be notified about, and it is a single alert. It would be great if a similar approach could be used for fare buckets across flights. You're right that it doesn't take *that* long to set up for AA flights (but QF flights using AA miles is not as easy). The biggest impact is that it chews through the number of alerts - looking for a business SAAver award JFK-LHR I'm using 4 alerts per direction per day (and that's excluding BA options). I'm almost always at "zero remaining".
I've assumed this is because the seat info is one query transaction for EF whereas at least on the backend they need to do multiple queries per flight for fare buckets. Obviously they need to manage their infrastructure cost - fair enough. I'm not complaining about the definition of "an alert" as it stands, just saying I can definitely see where OP is coming from.
Apr 10, 2018 | 11:41 pm
#1673
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
ExpertFlyer is not a tool exclusive to American Airlines, so we will move this thread to the Travel Tools forum. There are threads there dealing with basics and a help desk; the forum Moderators may choose to merge this query into the most appropriate thread.
Moderator
Moderator
Apr 11, 2018 | 9:28 am
#1674
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I've had an EF subscription for a number of years, and I can understand where the OP is coming from.
When you do a seat alert, in a single alert you can nominate any number of specific seats to be notified about, and it is a single alert. It would be great if a similar approach could be used for fare buckets across flights. You're right that it doesn't take *that* long to set up for AA flights (but QF flights using AA miles is not as easy). The biggest impact is that it chews through the number of alerts - looking for a business SAAver award JFK-LHR I'm using 4 alerts per direction per day (and that's excluding BA options). I'm almost always at "zero remaining".
I've assumed this is because the seat info is one query transaction for EF whereas at least on the backend they need to do multiple queries per flight for fare buckets. Obviously they need to manage their infrastructure cost - fair enough. I'm not complaining about the definition of "an alert" as it stands, just saying I can definitely see where OP is coming from.
When you do a seat alert, in a single alert you can nominate any number of specific seats to be notified about, and it is a single alert. It would be great if a similar approach could be used for fare buckets across flights. You're right that it doesn't take *that* long to set up for AA flights (but QF flights using AA miles is not as easy). The biggest impact is that it chews through the number of alerts - looking for a business SAAver award JFK-LHR I'm using 4 alerts per direction per day (and that's excluding BA options). I'm almost always at "zero remaining".
I've assumed this is because the seat info is one query transaction for EF whereas at least on the backend they need to do multiple queries per flight for fare buckets. Obviously they need to manage their infrastructure cost - fair enough. I'm not complaining about the definition of "an alert" as it stands, just saying I can definitely see where OP is coming from.
Apr 16, 2018 | 3:34 pm
#1675
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,793
I set seat alerts for seats I have reserved as a way of notifying myself that I was upgraded or moved. Today I was upgraded about 2 hours ago but I've not gotten a seat alert email listing me know the seat is no longer occupied. I even logged into EF to run the script and it reports that the seat is unavailable when it is and has been so for the past 2+ hrs.
Apr 16, 2018 | 4:03 pm
#1676
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
Apr 16, 2018 | 4:38 pm
#1677
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,793
Apr 16, 2018 | 9:14 pm
#1678
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I set seat alerts for seats I have reserved as a way of notifying myself that I was upgraded or moved. Today I was upgraded about 2 hours ago but I've not gotten a seat alert email listing me know the seat is no longer occupied. I even logged into EF to run the script and it reports that the seat is unavailable when it is and has been so for the past 2+ hrs.
Apr 17, 2018 | 8:55 am
#1679
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,793
You may have not created the alert correctly. If the seat is available but marked as Premium or Paid, and you didn't choose those options for the alert, then it wouldn't alert you. If you email us we can take a look, we can't help you here without seeing the seat map and your alert.
Thank you for this minor detail. To me at least, one shouldn't be able to select "specific seats" and expect it to send me an alert if the seats is marked as Premium or Paid. Maybe this feature could be added with a software update. I've updated my other two alerts accordingly.
Apr 19, 2018 | 12:35 pm
#1680
Join Date: Nov 2015
Programs: BA Gold
Posts: 171
I've been getting the 'Suspicious activity detected' / 'Javascript required' pages more and more. It's as much as every 3-4 queries I run, multiple times within 5-10 minutes (and within minutes of me using it on a new day, so I don't think it's an anti-spam thing). And even more annoying, I often get just a blank white page with no message. If I try to refresh, or even close the tab and open a fresh expertflyer.com tab, I get the same white page with no info on it. It takes about 3-5 minutes of not doing anything for something to show up there (and it's the captcha page).
I'm using the same settings I have been for years, chrome 65 with javascript enabled, and ublock origin addon. It happens both at my office and home computers.
It's only started happening this often in the past few weeks, and I haven't changed anything on my end (except possibly updating chrome).
I'm using the same settings I have been for years, chrome 65 with javascript enabled, and ublock origin addon. It happens both at my office and home computers.
It's only started happening this often in the past few weeks, and I haven't changed anything on my end (except possibly updating chrome).