Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Oct 3, 2024 | 5:30 am
#3166
Join Date: Dec 2012
Location: Hamburg
Programs: UA - 1K, Marriott - Titanium, Hertz - President's Circle
Posts: 156
Expert Flyer Not Sending Notifications via Text
I've contacted EF twice about this. Their first response was a, "we're working on it." The second, "We regret to inform you that ExpertFlyer will no longer be offering "text alerts" for Flight/Seat Alerts." To be blunt, this ain't gonna work for me!!! About 1/3 of my use involves timely alerts. Anyone know of a decent alternative app/website?
Thanks
I've contacted EF twice about this. Their first response was a, "we're working on it." The second, "We regret to inform you that ExpertFlyer will no longer be offering "text alerts" for Flight/Seat Alerts." To be blunt, this ain't gonna work for me!!! About 1/3 of my use involves timely alerts. Anyone know of a decent alternative app/website?
Thanks
Oct 3, 2024 | 1:49 pm
#3167
Join Date: Dec 2011
Location: Home Airport: PDX
Programs: Delta Skymiles 1M & DM ; Marriott Platinum Elite
Posts: 128
I just signed up for ExpertFlyer for the first time after years of not using it. One feature that I would really like to have is the ability to get a seat alert when a currently *unoccupied* seat becomes occupied or blocked. The obvious use case is having an empty seat next to me that I am hoping will stay empty, and wanting to know if it gets filled, as I'll go pick another place to sit that has an empty seat next to it.
Does anyone know how to do this?
Does anyone know how to do this?
Oct 4, 2024 | 7:44 am
#3168
Join Date: Jun 2014
Location: NCL
Programs: BA[E]C Avios burner, FB newbie, Hilton burner, Accor newbie
Posts: 940
I just signed up for ExpertFlyer for the first time after years of not using it. One feature that I would really like to have is the ability to get a seat alert when a currently *unoccupied* seat becomes occupied or blocked. The obvious use case is having an empty seat next to me that I am hoping will stay empty, and wanting to know if it gets filled, as I'll go pick another place to sit that has an empty seat next to it.
Does anyone know how to do this?
Does anyone know how to do this?
Oct 6, 2024 | 11:58 pm
#3169
Join Date: Jan 2003
Location: London, UK
Posts: 6,053
I believe that TK have pulled all their content including fares and availability display from Sabre, so EF is now unable to display anything for TK. Such as shame that Expertflyer doesn’t use something like Galileo or Amadeus as a secondary source. TK is now a big hole.
Oct 8, 2024 | 12:04 pm
#3170
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 2,423
I just signed up for ExpertFlyer for the first time after years of not using it. One feature that I would really like to have is the ability to get a seat alert when a currently *unoccupied* seat becomes occupied or blocked. The obvious use case is having an empty seat next to me that I am hoping will stay empty, and wanting to know if it gets filled, as I'll go pick another place to sit that has an empty seat next to it.
Does anyone know how to do this?
Does anyone know how to do this?
Oct 8, 2024 | 1:04 pm
#3171
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
I've shifted a few times, mainly on BA short haul where the expansion/ contraction of the euro-business cabin is easily alerted by aircraft change. Failing that, the only way I know is to set up a seat map query for the flight (which i do as a matter of course) and regularly check.
Oct 8, 2024 | 3:14 pm
#3172
Join Date: Jun 2014
Location: NCL
Programs: BA[E]C Avios burner, FB newbie, Hilton burner, Accor newbie
Posts: 940
Definitely this - I set the aircraft change alert for this reason and like Tocsin, I also check my seats regularly. In addition, I set alerts on my seats becoming available in case were booted out which has happened a few times lately (and to others too) so I know pretty quickly and can move us back.
Oct 17, 2024 | 1:26 pm
#3173
Join Date: Jun 2022
Location: FLO
Programs: AA: Exec. Plat.; Hyatt: Globalist
Posts: 83
Oct 21, 2024 | 11:30 am
#3176
Suspended
Join Date: Jun 2023
Location: London - LHR
Programs: Karahi Express, BA GGL, BA CCR, BA GfL, BA Group 0, Hilton Honours Diamond
Posts: 1,220
Oct 22, 2024 | 12:09 am
#3178
Join Date: Jan 2019
Programs: BA Gold
Posts: 206
Their payment system isnt down!! Just had this month taken. I was wanting to book something last night but part of that process for me is to see seat positions before and choose the best flight for seat availability that I like.
Oct 22, 2024 | 1:59 am
#3179
Ambassador: The British Airways Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 17,044
Oct 22, 2024 | 3:10 am
#3180
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Ive emailed them twice about the seat alerts issue but got nothing back. The problem isnt even listed on their known technical issues page. The seat alert functionality is one of the main reasons I pay for their service but whats the point moving forward if it doesnt work? Their customer service takes forever to reply and when they do, the replies are generally empty of substance with no solution or timeframe for resolution. Occasionally, Ill get a small extension to my subscription if I really throw my toys out of the pram but its far from ideal.