Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jun 15, 2024 | 11:09 pm
#3107
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 884
Jun 17, 2024 | 3:36 pm
#3108
Join Date: Jul 2010
Programs: Privilege Club - Platinum
Posts: 234
Jun 18, 2024 | 11:30 pm
#3109
Join Date: Oct 2013
Location: Maui, HI
Posts: 148
Is EF having issues with AA awards? Have a trigger for AA C availability in September RT, and last night both directions flagged for having availability, but chatted with AA and there really were none. Sure enough, this morning checked and it said 0. So I set the alerts back up. Tonight, around the same time, BAM, alerted again and EF is showing 7 available, but I suspect once again it's phantom. Kind of annoying all the false positives.....
Update: chatted with AA and once again, it's really not there....
Update: chatted with AA and once again, it's really not there....
Last edited by LiquidHonesty; Jun 19, 2024 at 12:20 am
Jun 19, 2024 | 9:21 am
#3110
Join Date: Jul 2023
Programs: AA-EXP, BA Gold, DL PM, Hyatt-Globalist
Posts: 61
Is EF having issues with AA awards? Have a trigger for AA C availability in September RT, and last night both directions flagged for having availability, but chatted with AA and there really were none. Sure enough, this morning checked and it said 0. So I set the alerts back up. Tonight, around the same time, BAM, alerted again and EF is showing 7 available, but I suspect once again it's phantom. Kind of annoying all the false positives.....
Update: chatted with AA and once again, it's really not there....
Update: chatted with AA and once again, it's really not there....
Jun 19, 2024 | 10:15 am
#3111
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL
Posts: 2,478
Seat alerts on Android still not working since last 10days or so, anyone have any updates if it will ever be fixed ?
I have same error trying to sign in as posted above. Also if you try to reset password it says can't connect.
Expert flyer did email me some months ago saying they were no longer going to support 'seat alerts' app, but the app did continue to work on Android until just recently.
I have same error trying to sign in as posted above. Also if you try to reset password it says can't connect.
Expert flyer did email me some months ago saying they were no longer going to support 'seat alerts' app, but the app did continue to work on Android until just recently.
Jun 20, 2024 | 12:04 am
#3112
Join Date: Oct 2013
Location: Maui, HI
Posts: 148
Mahalo, glad to know I'm not alone :-)
Jun 21, 2024 | 3:41 am
#3113
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL
Posts: 2,478
The seat alerts on Android working again, thankfully. I was missing it. The web interface which still worked, is just not the same and I found myself not bothering looking at all.
Glad it's working again.
Glad it's working again.
Jun 28, 2024 | 10:25 am
#3114
Join Date: May 2013
Location: South Texas
Programs: Hilton Diamond, Hyatt Glob, AA EXP, Marriott Tit
Posts: 281
Cant log in on mobile website using iPhone. It says subscription expired please visit full website on desktop to reactivate. Login works fine on laptop and my subscription is not expired. This has been going on for several days
Jun 28, 2024 | 3:44 pm
#3115
Join Date: Apr 2017
Posts: 429
ExpertFlyer's timetable search function has suddenly become essentially unusable for me when using "Search by Arrival/Departure City." Even when filtering for codeshare flights and direct flights, results for every city on every date I've tried for the last few days are showing all kinds of crazy connections with ground freight service--for example, this is for a random date ex-MXP:
Jul 1, 2024 | 8:42 am
#3117
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
ConstellationClass and sammyg901 : please report back any attempts to reach out to EF customer care.
Jul 1, 2024 | 11:30 am
#3118
Join Date: Apr 2017
Posts: 429
ConstellationClass and sammyg901 : please report back any attempts to reach out to EF customer care.
Thank you,
The ExpertFlyer.com Team "
Which is not what I would call a helpful resolution.
Jul 2, 2024 | 7:26 pm
#3119
Join Date: Sep 2011
Programs: BA Gold
Posts: 1,091
I emailed customercare @ expert flyer and received the following: "Hi, thank you for your email. We have recently updated our Timestables. The information shown reflects the data we have access to. We regret any inconvenience this may have caused. Feel free to reach out if you have any additional questions!
Thank you,
The ExpertFlyer.com Team "
Thank you,
The ExpertFlyer.com Team "
What a useless response...
Last edited by TWA884; Jul 2, 2024 at 8:02 pm Reason: Fix BB code formatting
Jul 2, 2024 | 7:45 pm
#3120
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
The response makes sense. My guess is they are using a variety of methods to get data (API calls, web services, scraping, etc), and if the data services have changed the data they are making available, then EF can only display what they have access to.
Last edited by TWA884; Jul 2, 2024 at 8:03 pm Reason: Fix BB code / formatting