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Old Feb 14, 2015, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).

You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.

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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
  • Upgrades - AY, BA, EK, EY, IB, QR, VS
  • Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:
  • Use the Award & Upgrade tool
  • Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
  • To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
  • 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4











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Old Oct 25, 2024 | 6:12 am
  #3256  
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I do not understand how to find TK on EF. If I enter IAD-IST it does not show any TK flights yet there are two daily non-stops.
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Old Oct 25, 2024 | 6:14 am
  #3257  
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They updated the site to reflect the problem:



I'm just scraping the AA seat map loophole now a few times a day from my server to give me my own notifications, but it's obviously not legal per TOS nor is it something as efficient as EF was. I did snag 8D and 8E for me and my dad using my own scraping notifier tho, lol:


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Last edited by AB Dada; Oct 25, 2024 at 6:30 am
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Old Oct 25, 2024 | 7:01 am
  #3258  
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Originally Posted by AB Dada
They updated the site to reflect the problem:



I'm just scraping the AA seat map loophole now a few times a day from my server to give me my own notifications, but it's obviously not legal per TOS nor is it something as efficient as EF was. I did snag 8D and 8E for me and my dad using my own scraping notifier tho, lol:

Are you able to differentiate between blocked and taken seats this way?
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Old Oct 25, 2024 | 7:10 am
  #3259  
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Originally Posted by S80
Are you able to differentiate between blocked and taken seats this way?
Unfortunately, no. I wish! One reason I stopped using my own scraper and just paid for EF was because of this. Seeing blocked seats is super helpful for planning for me.

Comparing the website code for 8D in January 2025 (probably blocked):



to the code for 9C same flight in January 2025 (probably NOT blocked, but selected):



I don't see any option that would unmask a blocked seat from a selected seat. Nonetheless, I've used it myself to snag a better seat when someone else upgrades, cancels, etc, so it's useful, but it's not as valuable as what EF should be doing.

FWIW I am not a computer programmer or coder, I just whipped this up years ago before I knew EF existed, and it still works today because AA isn't a company that changes anything on their website, haha.
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Old Oct 25, 2024 | 8:51 am
  #3260  
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Originally Posted by AB Dada
Unfortunately, no. I wish! One reason I stopped using my own scraper and just paid for EF was because of this. Seeing blocked seats is super helpful for planning for me.

Comparing the website code for 8D in January 2025 (probably blocked):



to the code for 9C same flight in January 2025 (probably NOT blocked, but selected):



I don't see any option that would unmask a blocked seat from a selected seat. Nonetheless, I've used it myself to snag a better seat when someone else upgrades, cancels, etc, so it's useful, but it's not as valuable as what EF should be doing.

FWIW I am not a computer programmer or coder, I just whipped this up years ago before I knew EF existed, and it still works today because AA isn't a company that changes anything on their website, haha.
Darn, that's what I'm currently checking too, I hoped you had a better solution . I'm currently often booking last minute intl trips, unfortunately in Y, and the blocked vs taken is super helpful to know if I have the possibility of snagging a good MCE seat. Plus with BA I can sometimes reserve seats that are blocked, but that's a whole other animal that I need EF for.
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Old Oct 25, 2024 | 9:40 am
  #3261  
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I finally received an acknowledgment of my first message to the support desk:

Hi, thank you for your email.

We apologize for the delay in our response. We are aware of the recent outage affecting seat maps. Our team is actively working on resolving these issues to restore full functionality as soon as possible. We appreciate your understanding and will keep you updated on our progress! Please let us know if you have any further questions or concerns!

Thank you,
The ExpertFlyer.com Team
SPN Lifer, SkyTeam777 and athome like this.
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Old Oct 25, 2024 | 9:49 am
  #3262  
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Originally Posted by NZZO
I finally received an acknowledgment of my first message to the support desk:

Hi, thank you for your email.

We apologize for the delay in our response. We are aware of the recent outage affecting seat maps. Our team is actively working on resolving these issues to restore full functionality as soon as possible. We appreciate your understanding and will keep you updated on our progress! Please let us know if you have any further questions or concerns!

Thank you,
The ExpertFlyer.com Team
Same message to me, verbatim. My specific complaint was that I couldn't see Emirates seats, FWIW.
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Old Oct 25, 2024 | 9:49 am
  #3263  
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I just discovered that AY award search functionality had gone the way of BAs and IBs which for me justified the cost of the subscription . I was relying on alerts i had set up that were obviously not being monitored so am doubly aggrieved: paying for something i was not getting AND failing to monitor the availability myself and possibly losing out. I wrote to them asking for a refund and got a message about them working on a fix for the seatmaps. Pathetic.
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Old Oct 25, 2024 | 10:23 am
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I also asked for a refund and same reply.

Generic.
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Old Oct 25, 2024 | 10:48 am
  #3265  
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It is great that EF has finally acknowledged the problem. Sadly, I have seen multiple instances in the past where they acknowledged a problem and claimed to be working on a fix that either took an inordinate amount of time to fix or the fix never materialized and the functionality was permanently lost. I won't be placing any big bets on them fixing this anytime soon.
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Old Oct 25, 2024 | 10:51 am
  #3266  
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Originally Posted by ps9a
Same message to me, verbatim. My specific complaint was that I couldn't see Emirates seats, FWIW.
Same here.... A named individual but a proforma reply nonetheless.
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Old Oct 25, 2024 | 11:21 am
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Originally Posted by no2blues
Same here.... A named individual but a proforma reply nonetheless.
Same here. And it looks like my submission created two tickets so I got two copies of the reply simultaneously.
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Old Oct 25, 2024 | 11:22 am
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Originally Posted by supine
Same here. And it looks like my submission created two tickets so I got two copies of the reply simultaneously.
I sent an email and a request via contact form. No replies.
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Old Oct 25, 2024 | 1:18 pm
  #3269  
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Originally Posted by WannaTheater
My assumption as well. It could be something as simple as EF no longer has access to said source data, whether through not renewing/renegotiating contract, or a CPA at Red Ventures sharpening the pencil without realizing it would damage EF functionality.

..Or something technical, like provider api authorization mechanisms, or call/return formats, were modified, and are now not being handled properly..

DISCLAIMER: Pure speculation here
I have been thinking along the same lines. I've done some superficial research into what it would take to get a single seat access license to something like Amadeus (or Sabre or Travelport). From a technical perspective it doesn't look too difficult. But I have no idea how the licensing agreements for this kind of access work. Are people effectively prohibited from using their GDS access to publish the data in a way like EF does? And is full and legal access prohibitively expensive?
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Old Oct 26, 2024 | 5:07 am
  #3270  
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Originally Posted by lopinc1 (Post # 3208)
Seat Alerts and Aircraft Change Alerts are both powered by seat maps, so as long as the seat maps are broken, those alerts won't work.

On a personal note, I am truly dismayed and sorry this is happening. If standard customer care isn't replying, maybe some other people could be more responsive to your concerns.
Originally Posted by lopinc1 (Post # 3240)
Appreciate the vote of confidence.
Thank you for all you've done.
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