Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Mar 19, 2022 | 11:55 am
#2506
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,140
I was able to grab a couple PE AAward seats for my family for Thanksgiving (via AA.com, all on BA metal). Went shopping for what it will cost me for my (revenue) ticket and shop it amongst the OW carriers. Oddly, I can't get any of the carriers to spit out the same itinerary (AUS-LHR-RAK). They all want to route the return through Madrid or JFK or anything other than the "simple" route that I've got on hold. The same goes for looking at things on EF. I can see it on google flights, and I can then "push" it from there to AA or Expedia, but then "weird things" happen (on Expedia, it forces the outbound to become I/J, with the return in Economy K/T). AA seems to work OK (when pushed in from google), but the price balloons to $3200 for PE. If I build the whole thing as "Business" on google, I can get a $2800 fare in I/J which will push to Expedia, but--having never actually booked anything through Expedia, I'm not particularly fond of that option and would prefer to book through AA or BA.
Mar 22, 2022 | 5:57 pm
#2507
Join Date: Mar 2014
Location: America!
Programs: Hilton Diamond, Hyatt Explorist Caesars Wyndham Diamond, MGM Gold
Posts: 272
Is it fair to assume that Qatar availability is broken on Expert Flyer? EF shows zero available for some QR routes (LAX to DOH, SFO to DOH, DFW to DOH, etc) while both AA and Alaska show availability using miles (the lower end miles and NOT the Alaska's overpaid miles)
Mar 22, 2022 | 7:14 pm
#2508
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,682
I'm trying to view the seat map/set a seat alert, but although EF can pull up the economy seat map, the business cabin results in an error: "PRS NOT ALLOWED THIS CLASS OR ZONE". This is for KL610 SLC-AMS departing 11 May 2022. The Y seat map as shown in EF matches what's shown on the airline web site in terms of config and which seats are occupied, so it seems the flight and date are correct.
Searching this thread for that error message led to this reply:
however my existing biz seat was assigned by a DL phone agent in the course of booking a DL/KL ticket. In addition, I am able to view the seat map via both the KL/DL web sites and the DL app, and am able to change seats in either system and have it correctly reflected in the other.
Is there perhaps some alternate cause in play?
Searching this thread for that error message led to this reply:
Is there perhaps some alternate cause in play?
Mar 22, 2022 | 7:48 pm
#2509
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I'm trying to view the seat map/set a seat alert, but although EF can pull up the economy seat map, the business cabin results in an error: "PRS NOT ALLOWED THIS CLASS OR ZONE". This is for KL610 SLC-AMS departing 11 May 2022. The Y seat map as shown in EF matches what's shown on the airline web site in terms of config and which seats are occupied, so it seems the flight and date are correct.
Searching this thread for that error message led to this reply:
however my existing biz seat was assigned by a DL phone agent in the course of booking a DL/KL ticket. In addition, I am able to view the seat map via both the KL/DL web sites and the DL app, and am able to change seats in either system and have it correctly reflected in the other.
Is there perhaps some alternate cause in play?
Searching this thread for that error message led to this reply:
however my existing biz seat was assigned by a DL phone agent in the course of booking a DL/KL ticket. In addition, I am able to view the seat map via both the KL/DL web sites and the DL app, and am able to change seats in either system and have it correctly reflected in the other.
Is there perhaps some alternate cause in play?
Mar 23, 2022 | 8:36 pm
#2510
Join Date: Mar 2019
Programs: AA EXP; Hyatt Globalist; Hilton Diamond; Marriott Gold
Posts: 726
Apr 5, 2022 | 10:43 am
#2512
Join Date: Mar 2010
Location: Austin TX
Programs: AA EXEP 2MM, Delta Diamond, Hilton Diamond, Avis President Club, Marriot gold,Emerald Exec,
Posts: 413
Hello Experts,
If I need to search for Availability for Mileage award ticket using AA miles for Qatar Flights on Expert Flyer should we select Airlines as AA or Qatar ? And Qatar Awards working on Expert Flyer ? I wanted to keep alert if something opens up is this possible for Award tickets also.
If I need to search for Availability for Mileage award ticket using AA miles for Qatar Flights on Expert Flyer should we select Airlines as AA or Qatar ? And Qatar Awards working on Expert Flyer ? I wanted to keep alert if something opens up is this possible for Award tickets also.
Apr 5, 2022 | 3:25 pm
#2513
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hello Experts,
If I need to search for Availability for Mileage award ticket using AA miles for Qatar Flights on Expert Flyer should we select Airlines as AA or Qatar ? And Qatar Awards working on Expert Flyer ? I wanted to keep alert if something opens up is this possible for Award tickets also.
If I need to search for Availability for Mileage award ticket using AA miles for Qatar Flights on Expert Flyer should we select Airlines as AA or Qatar ? And Qatar Awards working on Expert Flyer ? I wanted to keep alert if something opens up is this possible for Award tickets also.
Apr 6, 2022 | 2:45 am
#2514
Join Date: Mar 2022
Programs: Eurobonus
Posts: 105
Maybe this isn't the right place, please point me to a better thread if this is a case.
Looking at availabilty at an upcoming flight, all Y fares are 0, with a few fares still open in C. Does this always mean that the Y fares are sold out and this cabin is full? Or is it practice by the airline (ET in this case) to void all Y buckets this close to takeoff (2 days) in order to force ad-lib pax to fly C?
Looking at availabilty at an upcoming flight, all Y fares are 0, with a few fares still open in C. Does this always mean that the Y fares are sold out and this cabin is full? Or is it practice by the airline (ET in this case) to void all Y buckets this close to takeoff (2 days) in order to force ad-lib pax to fly C?
Last edited by Jetboi; Apr 6, 2022 at 2:54 am
Apr 6, 2022 | 6:14 am
#2515
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Apr 6, 2022 | 4:50 pm
#2516
Join Date: Jul 2013
Posts: 18
I am trying to set an award availability alert for a flight from SLC to BOS +-1 day. I don't care what time or which connections. The way I interpret the functionality is that you have to set a separate alert for every single leg of every single flight during each day...is that real? I'm showing something like 10+ flights per day, most of which have a layover somewhere leaving me with the need to create 20+ alerts and that's just for the outbound trip on ONE airline! I have a hard time imagining that this is that non-user-friendly. Can someone let me know what I'm missing? Otherwise it doesn't seem to be worth the effort, let alone the price.
Apr 6, 2022 | 6:01 pm
#2517
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I am trying to set an award availability alert for a flight from SLC to BOS +-1 day. I don't care what time or which connections. The way I interpret the functionality is that you have to set a separate alert for every single leg of every single flight during each day...is that real? I'm showing something like 10+ flights per day, most of which have a layover somewhere leaving me with the need to create 20+ alerts and that's just for the outbound trip on ONE airline! I have a hard time imagining that this is that non-user-friendly. Can someone let me know what I'm missing? Otherwise it doesn't seem to be worth the effort, let alone the price.
Apr 7, 2022 | 11:23 am
#2518
Join Date: Jul 2013
Posts: 18
Yes that's "real" however you only need to set an alert for each flight once, even it's is pared with different flight options, so there aren't that many alerts to set. This is for our current site, however if you wish to use the beta site (beta.expertflyer.com) you can set an alert for a given day/airline/class that is not flight specific (for any flight that day).
So here's what I did with the alerts. Can you tell me if this is the best way to set it up?
- Google flights search from SLC to BOS.
- Delta, AA, United, JetBlue, and Alaska fly that route on the dates I want.
- I've got points in other partner airlines like British, Air Canada, Turkish, etc., that I'd prefer to use for a cheaper redemption.
- Create an award alert on my dates between those two cities for Delta, AA, United, JetBlue, and Alaska.
- As soon as I get an alert that something is available on one of those, I could then use points with a partner (ie British) to book the available award seat?
Apr 10, 2022 | 11:09 am
#2519
Join Date: Apr 2015
Location: Seattle, WA (US)
Programs: Oneworld (Emerald)
Posts: 138
ExpertFlyer Voice do you have any idea when the BA award data will be restored to the system? I really miss is being gone - and other tools in the market appear to be working. Thanks.
Apr 10, 2022 | 11:23 am
#2520
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGLfL
Posts: 12,771
