Feb 14, 2015, 12:53 pm

FlyerTalk Forums Expert How-Tos and Guides

The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).

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This is a community-maintained thread— it is not supported by ExpertFlyer.

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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:

Upgrades - AY, BA, EK, EY, IB, QR, VS
Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:

Use the Award & Upgrade tool
Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4

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Sep 8, 2022 | 11:29 am

#2656

LoungeLizzard

Join Date: Mar 2005

Location: ZRH, Switzerland

Programs: M&M, Fan of MO, Shangri-La.

Posts: 840

Quote:

Originally Posted by ExpertFlyer Voice

As noted Sabbasolo looked at the wrong EF seat map.

The EF seat map for LX 1050/12 Sep is correct. Those seats are marked as available by LX. You may be blocked from reserving them because of their bassinet and suitability for minor attributes, but they are not occupied.

Thank you very much for the quick reply and the good explanation.
Another good value of EF to see more than what LX is willing to share, so I can at least call them if I like.

It looks like another masterpiece of LX/LH IT to block so many seats in Business.

Sep 11, 2022 | 10:23 am

#2657

HofstraJet

Join Date: Apr 2008

Location: CLT

Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond

Posts: 1,269

Is there any way to save queries from the mobile site? I can’t seem to find it. If not, would it be possible to add it? Thanks.

Sep 11, 2022 | 5:20 pm

#2658

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,928

Quote:

Originally Posted by HofstraJet

Is there any way to save queries from the mobile site? I can’t seem to find it. If not, would it be possible to add it? Thanks.

No there isn't, but there will be on the next version of the site.

Sep 12, 2022 | 4:32 pm

#2659

cwoo

Join Date: Jul 2022

Location: Boston

Programs: Hyatt Globalist, JAL Sapphire

Posts: 39

Hi, new to ExperFlyer and am in trail version at the moment. Does the tool provide a way for me to get list of interested airlines, the tool will craw thru the airlines and tell me how many award mile points are needed for a given destination?

Say I have been flighting my favorite airlines like Delta, UA, Emirates, AA etc for a hot spot, I would normally go thru those sites to look for miles required on award flights. However I wouldn't have known if, for example Iberia (which is not my favorite airline), is offering lower mileage points.

Or even better - say I just want to burn the points and I have time, so date/destination is flexible - just show me the points .

Am I asking too much? :-)

Sep 13, 2022 | 6:10 pm

#2660

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,928

Quote:

Originally Posted by cwoo

Unfortunately yes :-) Since many airlines now have dynamic award pricing, and those prices are only available on their websites, that is something we can't offer. This is why we stick to showing the saver award inventories, which is also the inventory required with partner award redemptions.

cwoo likes this.

Sep 14, 2022 | 8:14 am

#2661

dkerr

Join Date: Aug 2001

Posts: 1,159

Starting next month EWR is apparently no longer included in NYC. Why IATA would do that makes no sense to me. But it highlights a problem with EF as I cannot enter more than one airport into the origin/destination fields. I would very commonly just enter NYC to get all of JFK, LGA and EWR when searching for flights. Now I would like to provide a list, but EF doesn't accept a list.

Can that be fixed?

Thanks.

Sep 14, 2022 | 9:20 am

#2662

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,928

Quote:

Originally Posted by dkerr

Unfortunately no, a flight search can only take one departing/arriving airport as input, this is a limitation of the reservation systems.

Sep 14, 2022 | 9:41 am

#2663

scubadu

Join Date: Sep 2008

Location: AUS

Programs: AY+ Platinum, BAC, AA, Hyatt Globalist, Amex Plat

Posts: 7,523

Quote:

Originally Posted by ExpertFlyer Voice

Unfortunately no, a flight search can only take one departing/arriving airport as input, this is a limitation of the reservation systems.

How is ITA Matrix able to accomplish this? I know it may not be exactly the same, but conceptually, it's close; ITA Matrix can certainly accept a list of multiple airports and return multiple, priced out results.

Regards

Sep 14, 2022 | 9:46 am

#2664

PVDtoDEL

Join Date: Oct 2010

Location: SEA/ORD/ADB

Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat

Posts: 7,774

Quote:

Originally Posted by dkerr

EWR will continue to be part of NYC for availability searches: https://crankyflier.com/2022/09/13/n...ot-a-big-deal/

Sep 14, 2022 | 9:54 am

#2665

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,928

Quote:

Originally Posted by PVDtoDEL

EWR will continue to be part of NYC for availability searches: https://crankyflier.com/2022/09/13/n...ot-a-big-deal/

Correct, but for the Fare Information search EWR and NYC would need to be searched separately.

Sep 15, 2022 | 8:16 am

#2666

Helix33

Join Date: Nov 2006

Posts: 4

Quote:

SWISS Economy Seat Maps may not be available on all flights. This is because SWISS doesn't allow pre-assigned seating for all flights in the Economy cabin.

, but that is not the case in my experience, as Swiss do allow pre-assigned seating on many flights (for a fee), including the ones that I regularly look at.

Last edited by Helix33; Sep 15, 2022 at 8:22 am Reason: adding in postscript

Sep 15, 2022 | 9:25 am

#2667

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,928

Quote:

Originally Posted by Helix33

Hello ExpertFlyer Voice,

I've noticed that I can't see LX seatmaps for economy class, but I can for all other classes of travel. Economy seatmaps seem to regularly show "PRS NOT ALLOWED THIS CLASS OR ZONE" message. If this is a known problem, is there any timeline to getting that fixed?

Thanks!

p.s. I'm aware of the message , but that is not the case in my experience, as Swiss do allow pre-assigned seating on many flights (for a fee), including the ones that I regularly look at.

That's the message being returned to us from Swiss, so there is nothing for us to fix. When you see that it means they are not allowing travel agents to assign seats, at least in Y, for those flights. As such they don't return a seat map when requested.

As our note states this is only for some flights. We just checked LX 15 for Oct 15th and see the Economy seat map on that flight, as an example.

Quote:

Originally Posted by scubadu

Apples and oranges. ITA has their own schedule, availability, and fare data and is the pricing engine for many airline and travel websites. EF uses the GDS APIs for data and is limited by their capabilities.