Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jan 15, 2023 | 12:42 pm
#2746
Join Date: Jan 2022
Programs: AlaskaAir, AirVistara
Posts: 9
Hi everyone, found a couple of 'fare basis' codes on expertflyer while searching for a paid ticket. Is calling the airline and providing them the fare basis code, still the only way, or prefferred way to book? Had the ET susbscription long time ago, got confused and let the sub expire. Signed up again yesterday and want to make sure I am using it as supposed to. Thanks in advance!
Jan 16, 2023 | 11:46 am
#2747
Join Date: Jul 2012
Posts: 1,128
If your goal is just to find the cheapest fare for a certain flight, Google Flights will suit you better. EF is more about finding out why a cheap fare is not available for your desired travel dates, and what you need to change in your itinerary to get the cheap fare (if at all possible).
Jan 16, 2023 | 2:13 pm
#2748
Join Date: Jan 2022
Programs: AlaskaAir, AirVistara
Posts: 9
Just having a fare basis is not enough. You must meet all of the requirements and restrictions in the fare. You must be eligible to buy that fare. There must be appropriate inventory available to use that fare on the flights you want to take. All of these items can be researched on ExpertFlyer; it involves more work than just finding a fare basis you like.
If your goal is just to find the cheapest fare for a certain flight, Google Flights will suit you better. EF is more about finding out why a cheap fare is not available for your desired travel dates, and what you need to change in your itinerary to get the cheap fare (if at all possible).
If your goal is just to find the cheapest fare for a certain flight, Google Flights will suit you better. EF is more about finding out why a cheap fare is not available for your desired travel dates, and what you need to change in your itinerary to get the cheap fare (if at all possible).
Jan 22, 2023 | 2:23 pm
#2749
Join Date: Jul 2005
Location: Melbourne, Australia
Programs: AAdvantage, Krisflyer, Velocity
Posts: 127
Hi, I just paid for an Expert Flyer membership. I'm trying to find award availability in July 2023 on UA 100 which is a flight from SYD to IAH, however it's not showing up even in the Flight Timetable results.
Like the flight info hasn't been loaded? It has Ending date in the timetable results of Feb 9th 2023.
Like the flight info hasn't been loaded? It has Ending date in the timetable results of Feb 9th 2023.
Jan 22, 2023 | 2:29 pm
#2750
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,652
Hi, I just paid for an Expert Flyer membership. I'm trying to find award availability in July 2023 on UA 100 which is a flight from SYD to IAH, however it's not showing up even in the Flight Timetable results.
Like the flight info hasn't been loaded? It has Ending date in the timetable results of Feb 9th 2023.
Like the flight info hasn't been loaded? It has Ending date in the timetable results of Feb 9th 2023.
Jan 22, 2023 | 4:21 pm
#2752
Join Date: Mar 2005
Programs: UA 1K (former PP), AA PPro (3MM, former CK), Marriott Ambassador and LTT, Hilton Gold, Uber One
Posts: 1,429
I am getting a Captcha-type verification every 3 queries or so. Today is the first time I've ever seen this (I've been a user since 2006), and it's happened maybe 6-7 times. I am using my home internet connection with no VPN, like I often do. Are others seeing this? Is there something new?
Jan 22, 2023 | 4:54 pm
#2753
Join Date: Apr 2014
Location: ROC
Programs: AA Exec Plat; NEXUS
Posts: 102
I am getting a Captcha-type verification every 3 queries or so. Today is the first time I've ever seen this (I've been a user since 2006), and it's happened maybe 6-7 times. I am using my home internet connection with no VPN, like I often do. Are others seeing this? Is there something new?
Jan 22, 2023 | 5:03 pm
#2754
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I am getting a Captcha-type verification every 3 queries or so. Today is the first time I've ever seen this (I've been a user since 2006), and it's happened maybe 6-7 times. I am using my home internet connection with no VPN, like I often do. Are others seeing this? Is there something new?
Jan 22, 2023 | 10:36 pm
#2755
Join Date: Mar 2005
Programs: UA 1K (former PP), AA PPro (3MM, former CK), Marriott Ambassador and LTT, Hilton Gold, Uber One
Posts: 1,429
We don't see any support email from you so we can't look up your account and tell you the exact reason you got the captcha, but it isn't new. You'll get the captcha for various reasons, including IP address and if you do a large amount of searches in a short amount of time. One thing to try is to log out of EF and close all EF browser tabs (or try from a private browsing session) and see if you still get it. If you need further help please email us directly.
Jan 23, 2023 | 1:52 pm
#2756
Join Date: Jun 2014
Programs: Delta, aa, united silver
Posts: 86
Flight alerts married segments
Hi, I have not been able to find an answer to this here or on EF. I am trying to find availability on Delta SFO-JFK in D1 and then onward in F. Both segments show Z availability but not on married basis. I'm not trying to use an upgrade, just get a fare that is not astronomical. Any advice on this would be appreciated. Many thanks!
Jan 23, 2023 | 1:55 pm
#2757
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hi, I have not been able to find an answer to this here or on EF. I am trying to find availability on Delta SFO-JFK in D1 and then onward in F. Both segments show Z availability but not on married basis. I'm not trying to use an upgrade, just get a fare that is not astronomical. Any advice on this would be appreciated. Many thanks!
Jan 27, 2023 | 8:07 am
#2758
Join Date: Aug 2019
Posts: 8
Hey guys,
I am trying to learn using this tool.
I usually book AA using Avios on british airways site using miles.
When I do a search on expert flyer, what code am I looking at to see if those seats will pop up on Biritsh Airways using Avios?
I am trying to learn using this tool.
I usually book AA using Avios on british airways site using miles.
When I do a search on expert flyer, what code am I looking at to see if those seats will pop up on Biritsh Airways using Avios?
Jan 27, 2023 | 8:40 am
#2759
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
You use the saver AA award class codes that show when you select AA as the airline in the Award & Upgrade search tool.
Jan 29, 2023 | 7:16 pm
#2760
Join Date: Dec 2015
Location: DCA
Posts: 831