Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Feb 4, 2026 | 9:14 am
#4246
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,597
Since you think it might be JavaScript related, try disabling JavaScript to see if that make a difference?
Feb 4, 2026 | 9:26 am
#4247
Join Date: Oct 2024
Posts: 512
No. - They seem to be refreshing the website via JavaScript.
I guess to either keep that auth0 stuff alive or properly align their design or lazy-load other stuff.
This happens on multiple different systems and browsers.
E.g. you navigate to inventory search, quickly start typing and after 1-3 seconds your input is completely gone because they reloaded the complete website.
When you fire up developer tools you notice that they initated the reload on their own from one of their JavaScripts.
I guess to either keep that auth0 stuff alive or properly align their design or lazy-load other stuff.
This happens on multiple different systems and browsers.
E.g. you navigate to inventory search, quickly start typing and after 1-3 seconds your input is completely gone because they reloaded the complete website.
When you fire up developer tools you notice that they initated the reload on their own from one of their JavaScripts.
Feb 19, 2026 | 3:55 pm
#4248
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
JL Information on EF not Accurate
I have two JL flights roundtrip HNL-HND-HNL on 10/30 (JL 71) and 11/23 (JL74). EF shows some open J seats, while JL's website shows them unavailable. .I reached out to my travel agent, and they confirmed these supposedly open seats are unavailable. ExpertFlyer Voice , any reason/fix for this?
Feb 20, 2026 | 2:12 pm
#4249
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hi All - Quick updates on a few recent launches:
- "Keep Active" Alerts for Schedule and Aircraft Changes if you opt for it, these alerts will now continue notifying you through departure rather than triggering once and going silent.
- AI Insights in Flight Status We added an AI interpretation layer to Flight Status that gives you a cleaner read on what is happening during IROPS, without having to parse through raw delay commentary.
- Multi-Alert Creation (Limited Rollout) Some of you will start seeing a "Create Multiple Alerts" widget in Awards and Upgrades. We are rolling this out gradually, so access is not universal yet. If you have it, let us know what you think.
Feb 20, 2026 | 2:19 pm
#4250
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I have two JL flights roundtrip HNL-HND-HNL on 10/30 (JL 71) and 11/23 (JL74). EF shows some open J seats, while JL's website shows them unavailable. .I reached out to my travel agent, and they confirmed these supposedly open seats are unavailable. ExpertFlyer Voice , any reason/fix for this?
Feb 20, 2026 | 2:31 pm
#4251
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Feb 20, 2026 | 3:09 pm
#4252
Join Date: Apr 2007
Programs: QF, AC, Hyatt, Hilton
Posts: 4,250
Spoiler
5B (and 5A and 5C) was occupied. 5D (and 5E) was not..
Feb 22, 2026 | 3:25 pm
#4253
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
False and No Notifications for HA/SA
Got a false notification yesterday:This is a notification that your Flight Schedule Alert "SEA to YYJ Alert" has detected a change in the flight schedule.
I then looked at EF for the following: scheduled notificatoin
HNL to SEA AS142Depart 06/24/26 9:20 PM
Arrive 06/25/26 6:00 AM
Actual HA/AS schedule has changed to:
No notification received. Currently scheduled for Departing at 11:20 PM and arriving at 8;00 AM. Went to EF site and resubmitted querry, and same false information given
ExpertFlyer Voice , what is going on?
- For: AS2048
- From: SEA to YYJ
- Departing: 06/25/26 09:50
- Arriving: 06/25/26 10:44
- For: AS2048
- From: SEA to YYJ
- Departing: 06/25/26 09:50
- Arriving: 06/25/26 10:44
I then looked at EF for the following: scheduled notificatoin
HNL to SEA AS142Depart 06/24/26 9:20 PM
Arrive 06/25/26 6:00 AM
Actual HA/AS schedule has changed to:
No notification received. Currently scheduled for Departing at 11:20 PM and arriving at 8;00 AM. Went to EF site and resubmitted querry, and same false information given
ExpertFlyer Voice , what is going on?
Feb 23, 2026 | 4:52 pm
#4255
Join Date: Jun 2021
Posts: 13
All AI tools hallucinate and should not be trusted, but ExpertFlyer's new AI flight status summary is maybe one of the worst I've seen! Beware, and shame on ExpertFlyer for releasing something so obviously unusable?
"The flight departed at 1:32pm, 6 minutes later than the scheduled time of 1:20pm", when it actually departed 6 minutes earlier at 1:14pm, and also, 1:32pm is not 6 minutes after 1:20pm even if that is what happened!
The flight did not land at 3:49pm (that time is nowhere in the source data, the AI just made it up!). It was also never scheduled to arrive at 3:43pm!
"The flight departed at 1:32pm, 6 minutes later than the scheduled time of 1:20pm", when it actually departed 6 minutes earlier at 1:14pm, and also, 1:32pm is not 6 minutes after 1:20pm even if that is what happened!
The flight did not land at 3:49pm (that time is nowhere in the source data, the AI just made it up!). It was also never scheduled to arrive at 3:43pm!
Feb 24, 2026 | 3:27 pm
#4257
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
All AI tools hallucinate and should not be trusted, but ExpertFlyer's new AI flight status summary is maybe one of the worst I've seen! Beware, and shame on ExpertFlyer for releasing something so obviously unusable?
"The flight departed at 1:32pm, 6 minutes later than the scheduled time of 1:20pm", when it actually departed 6 minutes earlier at 1:14pm, and also, 1:32pm is not 6 minutes after 1:20pm even if that is what happened!
The flight did not land at 3:49pm (that time is nowhere in the source data, the AI just made it up!). It was also never scheduled to arrive at 3:43pm!
"The flight departed at 1:32pm, 6 minutes later than the scheduled time of 1:20pm", when it actually departed 6 minutes earlier at 1:14pm, and also, 1:32pm is not 6 minutes after 1:20pm even if that is what happened!
The flight did not land at 3:49pm (that time is nowhere in the source data, the AI just made it up!). It was also never scheduled to arrive at 3:43pm!
Mar 4, 2026 | 5:37 pm
#4259
Join Date: Oct 2024
Posts: 512
LH345 Departure date March 5 2026 does not show up in Expertflyer Flight Details / Flight Status at all.
United app does, for instance, show this flight and so does Lufthansa's website.
United app does, for instance, show this flight and so does Lufthansa's website.
Last edited by lotterhansa; Mar 4, 2026 at 5:50 pm
Mar 4, 2026 | 5:54 pm
#4260
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
I have two JL flights roundtrip HNL-HND-HNL on 10/30 (JL 71) and 11/23 (JL74). EF shows some open J seats, while JL's website shows them unavailable. .I reached out to my travel agent, and they confirmed these supposedly open seats are unavailable. ExpertFlyer Voice , any reason/fix for this?