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Old Feb 14, 2015, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).

You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.

--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
  • Upgrades - AY, BA, EK, EY, IB, QR, VS
  • Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:
  • Use the Award & Upgrade tool
  • Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
  • To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
  • 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4











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Old Oct 15, 2025 | 10:11 am
  #4096  
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Originally Posted by WannaTheater
While I have strongly defended EF, even in light of its slow progress in fixing issue after issue, not reliably notifying for something as simple as a seat alert is pretty poor.
Agreed. Seat alerts is one of my primary uses for EF. I received an alert for one of mine yesterdayapproximately 8 hours after I had checked myself and noticed an available seat. I expect more timely alerts than that.
WannaTheater, chavala and 747FC like this.
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Old Oct 15, 2025 | 10:48 am
  #4097  
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Originally Posted by WannaTheater
I have an AA ticket, but no seat assigned, on a flight that is sold out. Through the AA website, I cannot select a seat, and EF is showing all seats taken. Yesterday morning I set a seat alert for any seat. I randomly checked around 10pm last night, and there was a seat available, so I grabbed it.
The alert is still set in EF. It never fired, and I was never notified.
While I have strongly defended EF, even in light of its slow progress with fixing issue after issue, not reliably notifying for something as simple as a seat alert is pretty poor.
This has been happening with UA for 2 weeks now and as recently as yesterday. Even when I click the Quick Check button it doesnt show the empty seat as being available.
Im getting very frustrated.
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Old Oct 15, 2025 | 11:07 am
  #4098  
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Default Sorting is Still Broken

tl;dr: Please sort all lists of "Saved Queries" alphabetically by default!

Since the dawn of time, "Saved Queries" across EF have been sorted alphabetically by default. This applied equally across the site such as the drop-down menus on the homepage and the "View All Saved Queries" pages.

A few weeks ago, that changed. Suddenly, any lists of "Saved Queries" were no longer being sorted alphabetically. Instead, they were sorted in reverse chronological order by creation date.

This was most obvious in those drop-down menus on the homepage. It became impossible to easily find a saved query in those lists. This was only partially fixed after folks complained.

Any lists of "Saved Queries" outside of those drop-down menus are still not being sorted alphabetically by default like they have been since the dawn of time. Worse yet, it's not possible to sort these lists on the mobile version of EF so you're stuck in reverse chronological order by creation date.

For example, this page on mobile cannot be sorted:
https://www.expertflyer.com/saved-qu...R_AVAILABILITY

EF support doesn't seem to think this is a big deal... I disagree and hope others here do too.
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Old Oct 15, 2025 | 1:19 pm
  #4099  
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Originally Posted by WannaTheater
I have an AA ticket, but no seat assigned, on a flight that is sold out. Through the AA website, I cannot select a seat, and EF is showing all seats taken. Yesterday morning I set a seat alert for any seat. I randomly checked around 10pm last night, and there was a seat available, so I grabbed it. ... The alert is still set in EF. It never fired, and I was never notified.

While I have strongly defended EF, even in light of its slow progress with fixing issue after issue, not reliably notifying for something as simple as a seat alert is pretty poor.
Alert is still active. There is one seat for sale, and here is the current seatmap:



Still, no notification has been received.
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Old Oct 15, 2025 | 4:01 pm
  #4100  
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Originally Posted by Rare
Agreed. Seat alerts is one of my primary uses for EF. I received an alert for one of mine yesterdayapproximately 8 hours after I had checked myself and noticed an available seat. I expect more timely alerts than that.
Add me to the list of people for whom seat alerts are not working. The last three times I switched to a better seat on a flight, it was because I had found the seat myself when checking the seat map manually. The seat alert which I had already set up did not notify me of the open seat.
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Old Oct 15, 2025 | 4:05 pm
  #4101  
Company Representative - ExpertFlyer
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Originally Posted by WannaTheater
I have an AA ticket, but no seat assigned, on a flight that is sold out. Through the AA website, I cannot select a seat, and EF is showing all seats taken. Yesterday morning I set a seat alert for any seat. I randomly checked around 10pm last night, and there was a seat available, so I grabbed it.

The alert is still set in EF. It never fired, and I was never notified.



While I have strongly defended EF, even in light of its slow progress with fixing issue after issue, not reliably notifying for something as simple as a seat alert is pretty poor.
Originally Posted by WannaTheater
Alert is still active. There is one seat for sale, and here is the current seatmap:



Still, no notification has been received.
We are looking into this to confirm it was not driven by the availability showing up in between checks. Will reach out via PM for more details.

Originally Posted by sinalet
tl;dr: Please sort all lists of "Saved Queries" alphabetically by default!

Since the dawn of time, "Saved Queries" across EF have been sorted alphabetically by default. This applied equally across the site such as the drop-down menus on the homepage and the "View All Saved Queries" pages.

A few weeks ago, that changed. Suddenly, any lists of "Saved Queries" were no longer being sorted alphabetically. Instead, they were sorted in reverse chronological order by creation date.

This was most obvious in those drop-down menus on the homepage. It became impossible to easily find a saved query in those lists. This was only partially fixed after folks complained.

Any lists of "Saved Queries" outside of those drop-down menus are still not being sorted alphabetically by default like they have been since the dawn of time. Worse yet, it's not possible to sort these lists on the mobile version of EF so you're stuck in reverse chronological order by creation date.

For example, this page on mobile cannot be sorted:
https://www.expertflyer.com/saved-qu...R_AVAILABILITY

EF support doesn't seem to think this is a big deal... I disagree and hope others here do too.
Hi there - rest assured we have this on our list. We can't commit to a specific timeline, but we should get to it sooner rather than later.

Last edited by TWA884; Oct 15, 2025 at 4:20 pm Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
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Old Oct 16, 2025 | 9:58 am
  #4102  
Company Representative - ExpertFlyer
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Hey all - we're seeing some issues with American Airlines searches at the moment and with some users getting a Rate Limit alert when they are not supposed to. We are looking into this. Will post when we have an update.

UPDATE: this should now be resolved. Please email our support team if you encounter this.

Last edited by ExpertFlyer Voice; Oct 16, 2025 at 10:11 am
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Old Oct 16, 2025 | 10:26 am
  #4103  
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Posts: 3,713
Originally Posted by ExpertFlyer Voice
Hi there - rest assured we have this on our list. We can't commit to a specific timeline, but we should get to it sooner rather than later.
Would it be possible to get a public Trello board or similar, that way we know what you all are working on and prioritizing?

I noticed a number of open tech jobs for Red Ventures, not sure which are EF specific or for other portfolio companies. I would apply to a couple where I'd be a good fit, but you couldn't pay me enough to endure being based in CLT!
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Old Oct 16, 2025 | 5:53 pm
  #4104  
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Hi,I just have three more problems:

1.When I search for a flight with a specific date +- 1, 2, or 3 days, the “+1 day” is displayed instead of the desired day​​​​​​



2. If you look at the result for the days before the displayed day (left side), it is the year 2027!
(The same applies if you are looking for a date in 2025, then 2026 will be displayed as result for the days on the left side.)



3. When I search for a flight with a specific date +- 1, 2, or 3 days, an error message always appears for the first day (on the left-hand side).




Last edited by Dennis; Oct 16, 2025 at 6:03 pm
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Old Oct 17, 2025 | 11:23 am
  #4105  
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Join Date: Feb 2015
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Posts: 18,980
I keep getting this erroneous alert. There's no change to the configuration. There has been no change to the specific aircraft assigned to the flight since it started to populate on the flight tracking sites yesterday. But it keeps notifying me anyway.


Adam Smith is offline  
Old Oct 17, 2025 | 7:37 pm
  #4106  
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Not sure if already mentioned, and I'm only noticing when using mobile, not desktop, but when selecting View seat map on a flight from the Flight Availability Results page, the pop-up menu will present an option to "Show requested classes on 1 screen", however even if this is selected it will still show a tabbed view when proceeding to the seat map.
econ is offline  
Old Oct 19, 2025 | 3:23 am
  #4107  
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Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
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Posts: 3,713

I am unable to view seat maps:
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Old Oct 20, 2025 | 12:18 am
  #4108  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
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Posts: 18,980
Site seems to be down altogether at the moment, "HTTP ERROR 431", just when I need it the most to help with some nasty IRROPs. Very frustrating.

I see this is a client side issue. I think it may be a problem with the auto-refresh on availability results. Which, by the way, is (a) an extremely annoying "feature" that shouldn't exist and (b) if it does exist, the refresh rate is way too high. It's far too common for me to change tabs and come back and it has errored out, or I'm still on the tab, but it keeps refreshing just as I'm scrolling through and trying to figure out what my options are.

Anyway, I started getting that 431 after a whole bunch of auto-refreshes, and deleting site data seems to have cleared it up? Before I did that, I couldn't access the homepage or anything else on the site in that browser instance. But Incognito worked.

Last edited by Adam Smith; Oct 20, 2025 at 12:35 am
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Old Oct 20, 2025 | 2:48 am
  #4109  
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Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Originally Posted by Adam Smith
Site seems to be down altogether at the moment, "HTTP ERROR 431", just when I need it the most to help with some nasty IRROPs. Very frustrating.

I see this is a client side issue. I think it may be a problem with the auto-refresh on availability results. Which, by the way, is (a) an extremely annoying "feature" that shouldn't exist and (b) if it does exist, the refresh rate is way too high. It's far too common for me to change tabs and come back and it has errored out, or I'm still on the tab, but it keeps refreshing just as I'm scrolling through and trying to figure out what my options are.

Anyway, I started getting that 431 after a whole bunch of auto-refreshes, and deleting site data seems to have cleared it up? Before I did that, I couldn't access the homepage or anything else on the site in that browser instance. But Incognito worked.
The site is currently down, probably because it’s served by Amazon Web Services which appears to be down globally currently and is affecting a lot of sites that it serves. For example, Ring is currently inaccessible and a whole host of other Amazon sites. Google it and you’ll see what I mean. Let’s hope it doesn’t last too long. Ironically and it did make me laugh but the one site that is working properly is BA!
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Old Oct 20, 2025 | 4:10 am
  #4110  
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All appears okay now.
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