I am not objecting to promos for new joiners per se. As you note, many companies/services do that. The context I have noted is important tho. You can see reading back on this thread how existing users have had to put up with a substandard product for the last year - for which EF has happily kept our full subscriptions.

EDIT: essentially those of us who paid full price and got a faulty product for a year get nothing, those who are joining as new get a nice discount. clearly shows the contempt that the current EF owners have of their subscription base. anyway, when folks no longer renew, perhaps they will get the messsage.

I cancelled just before this discount was announced. I was polite enough to acknowledge the recent efforts to fix the service, but would have been rather more direct about the company's policies if I had known about this!

For those who are cancelling.... what are you using instead?

For me I find ExpertFlyer to provide lots of useful information that I could not find elsewhere. I have been a subscriber since almost day one and while not traveling nearly as much as I used to, I still keep my subscription active. Considering all the other costs associated with travel, $99 a year is reasonable. As for offering a discount to new subscribers... absolutely EF should do that. The larger the subscriber base the better. I'd rather a larger subscriber base with new ones receiving a 30% discount than a smaller subscriber base where the price goes up 30%. So I welcome all efforts to increase the number of subscribers. When EF feel like the system is robust enough, they should activate the world of travel bloggers... offer an affiliate link to recruit new subscribers, get positive press, etc.

We appreciate everybody's business and want you all to know that we hear you. While this offer is exclusive for first-time users, we're working on something for existing subscribers to get discounts as well. We'll share more details on this soon.

Im particularly frustrated that the timetable function is also broken. It clutters it up with weird "RFS" lines of random, made-up flights that take 12-13 hours to travel 300 miles. The timetable feature is totally unusable, even with the filter search results that doesn't return any information.

I would gladly pay full price if you fix broken features on the site. Like Alaska Premium Class Seat Maps.

Please continue that discussion in the following thread.Thank you,

TWA884
Moderator, Travel Tools

JL seat maps still show blocked seats as occupied. Will this be fixed anytime soon?

Frustrated all weekend while flying internationally. EF will not bring up QR seatmaps on day of travel. Starting to consider pulling the plug on this service, as the few things I use it for no longer reliably work.

Hi Skyteam - Sending you a PM to learn more about the 12-13 hour issue you are reporting. Regarding the RFS results we have those on our radar and are hoping to start working on it soon.

Just noticed this as well. I suppose in one way I was pleasantly surprised after I booked the flight and saw there were more desirable seats available when selecting on JL website, but based on initial EF seat map view I almost hesitated to book the flight in the first place.

Does anyone know how to find a good list of timetable flights on EF? Im going to cancel my subscription there as it is becoming useless.

BA seat maps are still unavailable within 2 hours of departure, my renewal is due shortly and given all the shortcomings of the product this last year the product is no longer fit for purpose and so I’ve cancelled my renewal. I may resubscribe should things improve.

Hi Tobias - This is a known issue and something that we are working on. Unfortunately, it is not entirely up to us, but rest assured that we are doing what we can to solve this.

Update:

• We pushed a fix this morning to allow up to the max number of cabins for an airline when accessing the seat map from the flight availability and Awards & Upgrades features
• We also updated the way that we look up the cabins. Now, if you type "E" we should only show you an economy cabin for example.
• Added a quick delete feature for airport names on mobile for improved on the go experience

Is the issue of Qatar seat maps being unavailable on the day of travel also being looked into?