Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Apr 1, 2026 | 8:29 am
#4306
Join Date: Jun 2004
Location: Spain
Programs: IB Plat - Hilton Gold - Marriott Gold - IHG Ambassador
Posts: 508
This is what I got, looks like same as you did.
Dear chejus,
This email confirms your subscription has been updated to Premium Monthly. You now have access to:
on how to search for upgrade inventory on your Premium plan.
If you have any questions, please reach out to us at [email protected].
Dear chejus,
This email confirms your subscription has been updated to Premium Monthly. You now have access to:
- 200 alerts at a time
- Unlimited queries
- Ability to search for Awards & Upgrades in 1-week intervals
If you have any questions, please reach out to us at [email protected].
Last edited by TWA884; Apr 1, 2026 at 12:05 pm Reason: Privacy
Apr 1, 2026 | 8:39 am
#4307
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold Royal Air Maroc OW Emerald Hyatt Globalist
Posts: 22,539
Did anyone else just get an email saying your subscription was updated to premium? I already had premium, and my subscription is not up for renewal yet. Im confused why I got that email. For a second, I thought I had been upgraded to the new elite tier as a bonus for members to try it. But that, does not appear to be the case.
Apr 14, 2026 | 1:48 am
#4309
Join Date: Feb 2018
Location: Hong Kong
Posts: 40
Apr 16, 2026 | 8:13 am
#4310
Join Date: Mar 2005
Programs: Mucci, BA-GGL, LH-Sen
Posts: 2,245
Is anyone else experiencing difficulty with sorting timetable results? I've tried to sort by arrival and by departure times and by flight number etc etc but nothing seems to work. Results were already hard to read given the jumble of information that comes up. Unable to sort results makes it even harder!!!
Apr 18, 2026 | 4:32 am
#4311
Join Date: Nov 2009
Posts: 93
Is anyone finding that in the fare information page, currency conversions for certain fares (noticed this for QF ones) is way off?
As an example, I was checking one way SYD-DPS fares on 18/06/2026. The fare QLDPO, which has a base fare of 202 NUC (this can be verified by going into the routing rules), converts to about 282 AUD. However, it is showing up in the main results screen as 781 AUD.
As an example, I was checking one way SYD-DPS fares on 18/06/2026. The fare QLDPO, which has a base fare of 202 NUC (this can be verified by going into the routing rules), converts to about 282 AUD. However, it is showing up in the main results screen as 781 AUD.
Apr 21, 2026 | 12:34 am
#4313
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
I just did a test on a flight for 1A/C in CE and I can click the same I am able to reserve blocked seats but then all of the other options are greyed out. However, I still clicked on the seats and was able to select them and save the alert.
Apr 21, 2026 | 1:48 am
#4314
Join Date: Mar 2007
Posts: 6,474
Interesting, trying to do this for an AS flight and it wont even let me select or click on the blocked seats. Maybe its something specific to AS.
Apr 22, 2026 | 4:05 am
#4315
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Trying to set a seat alert, and EF is incorrectly telling me there are no seats for this leg:
TPACLTAA 170405/09/26
From the AA websites, seats are readily available.
TPACLTAA 170405/09/26
From the AA websites, seats are readily available.
Apr 24, 2026 | 6:40 pm
#4316
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,740
Anyone know when these will be fixed?
1) no longer can sort the columns in fare display (eg, highest to lowest fare, carrier sort, ...)
2) booking class for OAL still doesn't work (button at far right of fare display displays)
1) no longer can sort the columns in fare display (eg, highest to lowest fare, carrier sort, ...)
2) booking class for OAL still doesn't work (button at far right of fare display displays)
Apr 25, 2026 | 8:42 am
#4317
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,447
2) among many other things has been broken for a year. EF clearly does not care.
Apr 27, 2026 | 8:23 am
#4318
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Is anyone else experiencing difficulty with sorting timetable results? I've tried to sort by arrival and by departure times and by flight number etc etc but nothing seems to work. Results were already hard to read given the jumble of information that comes up. Unable to sort results makes it even harder!!!
Apr 27, 2026 | 4:29 pm
#4319
Join Date: Jan 2025
Posts: 105
Just wanted to bump this, I asked about this a few months ago and I realize there's a lot of improvements that were prioritized, but this is still a priority to me! Same with the ticketing date feature, last I checked it didn't appear to actually do anything at all. I'm mostly a bit upset about these two because they happened to be features I used that worked fine before the last major update.
Apr 30, 2026 | 6:28 am
#4320
Join Date: Apr 2007
Programs: QF, AC, Hyatt, Hilton
Posts: 4,250
I'm consistently experiencing discrepancies with Qantas seat maps between what ExpertFlyer says is available and what Qantas says is available. ExpertFlyer is showing seats as unoccupied; Qantas confirms they're occupied.